The range of items is really good, and I was surprised at almost everything having the best prices available on the market. Usually I'd shop around but I don't have to anymore. The range is extremely... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Everytime I order something, they deliver on time and the products are all of good quality, with great pricing. My mother-in-law regularly needs aged care products and they are always in stock too. Ve... See more
Product selection was easy to find with good pricing. Delivery was speedy and products were well packed to avoid damage in transit. Overall, very impessed with Pharmacy Online.
I chose this company to fulfil my order of the product in question (original Vaseline Lip Balm) as it’s the one that best suits my needs. I found that when I need to purchase multiple tubes of this li... See more
Company details
Written by the company
Pharmacy Online Australia, Discount Online Pharmacy & Warehouse
Contact info
3/33 Maddox St, 2015, Alexandria, Australia
- www.pharmacyonline.com.au
4.7
Excellent
171 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Pharmacy Online Feedback
I have made orders and had them delivered from Pharmacy Online a few times now and couldnt be happier with them, the prices are great and their deliveries are always quick, with either Sendle or Australia Post.
September 30, 2025
Unprompted review
All-round Great shopping
Nice and easy and a great range of products. Fast delivery and excellent customer service - what more could you ask for?
July 2, 2025
Unprompted review
Great Service
Product in stock and delivery within 48 hours to Qld
September 26, 2025
Unprompted review
Trusted and accountable company
The price is good…the order get on time and fast …the good arrived with a good condition.
April 14, 2025
Unprompted review
Found what i needed and got fast shipping!
I was able to find what i needed quickly here and for a great price. Quick postage. Thank you so much for the great service!
August 8, 2025
Unprompted review
Re-ordering
I find re-ordering by phone helps to find the best discounts and is easier than re-ordering online. Shipping from Sydney Region only takes a day or two.
One product (Premular) was sourced quickly after it went off the market while the manufacturer cahnged.
May 1, 2025
Unprompted review
Good service
I'm sorry some others didn't have a great experience. My order was quick to receive and their communication was great during the process.
August 12, 2025
Unprompted review
This company is refusing to fill my…
This company is refusing to fill my sons monthly script for a hypo-allergenic formula that nobody else sells. I've been going to them for over 2 years but because I dared to question the delivery fee in an email, they refuse to ever fill our scripts again. My son is on a ventilator for life support and this is the only form of nutrition he can tolerate and his life literally depends on us being able to acquire it. They know this but do not care. I asked them to reconsider but they won't. I was not rude, I simply asked. Our only option if I can't find any of this formula.in the next few days is back to hospital to ICU for iv feeding. Thanks pharmacy online. You are totally abusing your role in the community and I will be reporting you. No, Nestlé did not organise another supplier and denied speaking with you.
I should be able to question a delivery fee without my family being blocked from your pharmacy especially when you have the monopoly on all of the stock. You should be ashamed.
July 23, 2025
Unprompted review
Reply from Pharmacy Online
We are very sorry to read this review and we want to reassure you, and others reading, that we take the health and wellbeing of every patient and customer very seriously.
In this case, our team supplied this specialised formula for over two years and always did our best to ensure continuity of care. Due to repeated difficulties in communication, we were advised by the manufacturer, Nestlé, that the best way forward was to continue supply through an alternate point of contact. We followed this recommendation and fulfilled the last prescription on 28 July through the child’s nominated carer. Since then, we have not received any further requests from the carer, and we understand Nestlé has assisted in arranging an alternative solution to ensure ongoing supply.
We regret that this situation has caused distress, but we must also ensure our staff are treated respectfully and safely. Our priority has always been to support access to the required medication and nutrition, and we are confident that the manufacturer has made arrangements so the child’s needs continue to be met.
NEW REPLY IN RESPONSE TO CUSTOMER UPDATED REVIEW:
We are very sorry to read your updated review.
We do have documented evidence of our discussions with Nestlé regarding your case, and our understanding was that they were assisting with alternative supply arrangements. However, we genuinely want to help you and ensure your son continues to have access to the nutrition he needs.
If your nominated carer can please contact us directly, we will proceed with your order immediately. To ease your concerns about delivery fees, we are happy to arrange for your carer to collect the formula directly from our warehouse at no cost.
Our priority is always patient care, and we remain committed to supporting your family as best we can.
I never received the product I ordered…
I never received the product I ordered after paying for international shipping to the U.S., due to some unknown problem with how Pharmacy Online packaged or shipped it the USPS returned it to Australia. Pharmacy Online refused to refund me even after the product was back in Australia according to tracking and clearly would never make it to me—they only finally sent a refund after they RECEIVED the returned package, after almost a month of holding my money without delivering a product.
Then they sent me almost daily emails begging for reviews, but deleted my review after I left one honestly stating that this was my experience with Pharmacy Online.
I recommend you do not order from this company if you are in the U.S., they don’t seem to understand how to properly ship overseas.
June 1, 2025
Unprompted review
Reply from Pharmacy Online
We are sorry to hear about your experience and appreciate the opportunity to clarify. Your order was shipped on time, but unfortunately international deliveries can sometimes be delayed or returned due to factors outside our control. As per our policy, which is standard across most online retailers, refunds are processed once the item has been received back at our warehouse.
Regarding the review emails you mentioned – these are automatically sent for product reviews. If a business review is submitted in place of a product review, the system unfortunately removes it. That said, we sincerely apologise that you received review requests when your order had not arrived, as this was understandably frustrating.
We value all customers, including those overseas, and we will continue working to improve the international shipping experience.
Very unprofessional
Thank you for your reply
You where right order from a different on line company
My mistake hope a five star review is acceptable compensation for a genuine mistake
June 12, 2025
Unprompted review
Reply from Pharmacy Online
We take medication safety and customer service very seriously. After thoroughly checking our records, we are unable to locate an order under your name in our system. It’s possible you may have dealt with another pharmacy with a similar name.
If you believe this relates to us, please contact our customer care team directly at help@pharmacyonline.com.au or call 1300 074 276, and we will be more than happy to investigate further and assist you.
product arrived on time and correct…
product arrived on time and correct good range of products and easy to process my order
May 22, 2025
Unprompted review
I love Pharmacy Online my Order arrived…
I love Pharmacy Online my Order arrived quickly all in order with minimal hassles.
December 24, 2024
Unprompted review
Happy
I'm very happy with how quick we get items in the north west of Victoria. The items are as described.
November 18, 2024
Unprompted review
great customer service
There are no long hold times when you call and people really listen and help when you talk to them.
September 17, 2024
Unprompted review
IDA IDA IDA
Sam, at the IDA, CAMBRIDGE, ON.
Always has time to help. At shopper's & Zehrs I'm always told if it's not on the shelf, they don't have it. Sam alway comes around, 1 on 1, and listens
Love these IDA's!!!
August 15, 2023
Unprompted review
Don't ever make an international order!
I placed my order on March 1, 2023, and It was supposed to be delivered to a friend in Germany. My order was not delivered, neither was refunded. I contacted them many times through email, and their communication was very poor- ignoring emails and do not responding until one sends a message through the messages option on their website. Until today, July 12, 2023, they have not refunded me.
March 1, 2023
Unprompted review
Reply from Pharmacy Online
We’re very sorry to hear about your experience. We always aim to deliver orders on time and provide timely communication, and it’s disappointing to learn that we fell short here. Our policy is to process refunds promptly once undelivered items are confirmed returned, and we would like to review your case urgently.
Please contact our customer care team at help@pharmacyonline.com.au or call 1300 074 276 with your order details so we can investigate and resolve this for you as quickly as possible.
I would definitely recommend this store - international customer
I would definitely recommend this store.
I ordered an azelaic acid cream (it’s the only well-formulated azelaic acid cream on the entire skincare market as literally every other product with azelaic acid has ingredients that will aggravate fungal acne, which i have). The trouble is, they only sell this product in Australia and no other pharmacy wanted to deliver it internationally - I tried at least 4 or 5 before I stumbled upon this store. Seeing the reviews here, I was skeptical about purchasing it, but I did it anyway because I was so desperate to get a hold of the product as I had such amazing results with it previously. The order took just under 2 weeks to get here (UK) from the date of purchase. I also got regular shipping updates sent to my email so I knew it wasn’t lost in the post. It was also very straightforward to order - you do it through their website. Honestly, if you are on the fence about ordering from here - I would definitely give it a go (i almost missed out on an amazing product so I am glad I ordered) - and I will definitely be ordering again.
June 17, 2023
Unprompted review
Do not use
Do not use. They refuse to send items for absolutely no reason whatsoever yet they are happy to take your money. Be sensible and stay away
June 8, 2023
Unprompted review
Reply from Pharmacy Online
We’re sorry to read this review, but we can’t identify your order from the information provided. We always ship orders promptly unless there is a regulatory restriction or stock availability issue, in which case customers are notified and refunded.
If you believe this relates to an order with us, please contact our customer care team at help@pharmacyonline.com.au or 1300 074 276 so we can investigate and resolve this for you.
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