Phase Eight Reviews 7,743

Hi on Saturday 14thMarch2026 I had already visited the Phase Eight store in Brent cross, was underwhelmed staff didn't seem interested. My daughter and I travelled to St.Albans store just to see if th... See more

It was such a pleasure to shop in your Manchester store. The range of special occasion dresses was excellent and the staff were both friendly and extremely helpful. The assistant offered to find shoes... See more

Exceptional service, the assistant couldn’t have been more helpful even making sure my poorly husband was ok, bringing him some water so he could take some pain killers & making sure he was comfortabl... See more

We took our daughter to your Leeds store, dress shopping for something to wear to our wedding (she's 20). She saw a gorgeous long, pink dress with appliqué flowers which she fell in love with. The guy... See more

Great in-store service in the Kingston branch. Nothing was too much trouble for the staff. They deserve 5 stars. However, I'm really disappointed that 3 days after my purchase Phase Eight launch a... See more

From the moment of entering I was greeted politely and left to browse. The assistant (sorry didn’t get her name) offered to take the dresses off me and hang up, she could see I had a few and was strug... See more

I visited the Braehead store last week to look for 2 outfits for an upcoming wedding. The lady who served me (Sorry - didn't get her name) was really lovely and helpful. I ended up getting everything... See more

I went in to the West Quay Southampton store in a mild panic as was looking for a dress for a wedding in 10 days ! I found a couple of dresses and a member of staffcalled Alison took them in to a dr... See more

Shopped at Shrewsbury store looking for an outfit for my son’s wedding. We were assisted by Miriam who was extremely helpful, offering suggestions and garments for me to try and someone who actually l... See more

I went into Phase Eight Cambridge and had an amazing experience to find the perfect dress for attending a wedding. Ieva and Katrina were so friendly and welcoming and happy to listen to me when I was... See more

cambridge store - just bought entire mother of the bride outfit helped by annika - who could not have been more polite, helpful, friendly - gave good advice - was not the slightest bit pushy. especi... See more

Staff were extremely helpful in the Morpeth store trying different shoes and hats to go with outfits. They have been trying to get some dresses from other stores for me to try and have kept me inform... See more

Visited your Braehead branch last Thursday looking for a dress for an upcoming wedding in May ...I was a bit apprehensive as I'm a very short lady ..Janet took me to the petite section and not only di... See more

Bought a lovely dress and jacket for a wedding. Great quality and beautifully made. Shop was very clean, including spacious changing rooms, and well laid out. Good choices for petite range. Staff... See more

I visited your store at Cribbs Causeway with my daughter to look for an outfit for her wedding. The sales assistant Pia, was very helpful and suggested a colour combination for shoes and bag to go wi... See more

Christiana was so helpful. Her recommendation was excellent, she tried some jewellery on me with the dress and it really showed how beautiful the dress was. The dress is a lovely material and hangs be... See more

I had an appointment at the Glasgow store on Saturday morning and had a lovely experience. The assistant who assisted me was very helpful and obliging. Nothing was too much trouble for her. She helped... See more

Having gone into the store in Merry Hill a couple of times to look at an outfit for our son’s future wedding I experienced great customer service both times. On finalising the outfit I was really plea... See more

I recently visited the Amersham store looking for shoes and handbag to match my mother of the groom outfit. From the moment I entered the shop I was welcomed and one customer assistant, Karen, then to... See more

I purchased the Darby Silk One Shoulder Maxi dress at a cost of £347. It arrived in a jiffy bag measuring 10" x 13". It doesn't take an expert to assume that the dress will arrive scrunched and bad... See more

In early February we went to the Hobbs/Phase Eight store at the retail park in Gretna. The assistant that was a lady called Sally, thorugh out the shopping experience, she was incredibly helpful... See more

Friendly, welcoming staff. Helpful too - offered to take the dresses piled in my arms and popped them in the changing room whilst I continued to look around. Brought more styles to the changing... See more

I bought online a dress with a lace jacket and hat for my granddaughters wedding which arrived crushed and bashed. I took it to Phase Eight in Leeds to have them send it back. The assistant was most... See more

I popped in to Amersham branch to return a dress ordered for my daughters wedding. I was ready to give up as I was fed up of ordering and returning items. WHAT A TURN AROUND. Not only did the two lov... See more

The two ladies in store: it felt like they didn’t not want to serve. They had a negative answer to everything. Wish your customer service was as good as the store ambience and clothes. This was Westfi... See more

Popped in to the Birmingham branch at New Street Station to kill time before lunch and I had a gift voucher. Came out with a beautiful coat. The staff there were so wonderful and gave good advice a... See more

Went to the Aberdeen store a shared store with other stores. Staff were lovely friendly and approachable with getting the dress that I did purchase but also got me shoes to try and advice about onli... See more

Thank you to the staff at Market Harborough. A very pleasant shopping experience when buying the navy Donna Maxi dress for a black tie event. Really looking forward to wearing it. Thanks again.

Order number 18608218 £150.40 Pink knot block heel and bag, bag only was sent shoes cancelled and refunded so had to return the shoes to my local store at Bluewater, I was not given the option... See more

I took a few garments I bought on line into to Milton Keynes shop to see if the had the same dresses there as I wanted to see if I could try the small size . The staff were so helpful and looked for t... See more

On arrival the dress that was going to be put aside for me hadn’t been & I was thinking it wasn’t going to be a good experience. How wrong, the wedding dress was found plus others and the service and... See more

Customer service very helpful when I couldn’t get return labels on the website for 2 orders. One a dress that was too long and the other an incorrect outfit sent. I got both labels sorted at the same... See more

The staff. There was an issue with a return, and the chat was also playing up and disconnecting, and I was not getting anywhere. As soon as I contacted customer service. Fiona really went out of her w... See more

Phase Eight sent me the wrong coat. I tried to get it back and have a refund but the service on line, at the chat and in the shop has been awful. It is has been a month and they have not sort this ou... See more

Very kind assistant who gave good advice, but was not pushy in any way. Bought perfect jacket for a wedding outfit.

My parcel went missing and had positive help through webchat. They refunded my money , let me reorder with for next day delivery. My original order turned up. They guided me through the returns proces... See more

The customer care is fantastic. The staff will go above and beyond to help as much as they can. Any item of clothing I have ever gotten has been amazing quality and I get so many compliments. Very hap... See more

Initially I was concerned as although the store did have my appointment. They did not seem to know why I was there. The form I filled out on line with sizes and daughter height etc and her interest on... See more

This was.the 1st time I've actually shopped in here, but the items available are lovely! Really good quality. We didn't need any help with our purchase, but i could hear the ladies helping a mother of... See more

My husband and myself visited the shop in Bristol Cribbs and our experience was great. The lovely assistant she was so helpful she gave me ideas of the different colours that will go with my beautifu... See more

Ordered a dress and jacket set (sold as one item) - only the jacket was delivered. The only remedy Phase 8 could offer was for me to return the item by post (with a small cost to me as standard) and... See more

My daughter and I must have tried on near 50 dresses between us. The staff at Reigate (Michelle, Karen and Marie-Clare) were so patient and understanding. Once we had chosen our dress, they helped co... See more

Went into Ringwood store when discount was on offer. Ladies there were very helpful ordering items in that they did not have in store in my size. Very fast delivery 2 days from order. All lovely cl... See more

The staff in your wimbourne store are fantastic. Me and my sister went in to get wedding outfits . Great service, advice and personal assistance. A credit to your company

The assistant at Westfield was so very helpful, well both of them. Super helpful, I needed an outfit for my son’s wedding and they I bought an outfit and I am very happy. It was great customer servic... See more

Sales Asst Sharon was really great. Quality and range of occasion wear was excellent. Pleasant experience all round with good end result.

Only reason this is 2 stars is because the dresses are fantastic. Ordered Lucinda spot dress in the online sale for a wedding. Tried on and hung up until the day. Got dressed, felt some... See more

Made my first purchase at the lincoln store on Sunday, 15th March. (Abigail dress in petite). This dress had been ordered for me by Sam. The level of service I got from Sam was exceptional. I was s... See more

My package was damaged beyond repair in transit and undeliverable. I expected a long and complicated process but Khadijat, via Live Chat, dealt with my problem easily and punctually with the outcom... See more

The staff were fantastic, or at least the young lady who helped me was. Nothing seemed like any trouble to her, when I commented to her that she is very good at her job she said she loves it!

My daughter and I bought a dress for her Ball here ( Westfield White City ) on Sunday and, when I returned with it a few days later with a query about a seam, received a very unhelpful response.... See more

The lady in your Dorchester store was so helpful and friendl, she helped me find what I needed to go with my dress that I had bought months before in your Westfield store