Philips Reviews 1,600

WORST CUSTOMER CARE
I have had a trouble with the trimmer, which was returned to Philips, and awaiting the confirmed replacement for the past 9 days, I contacted several times for the delay and they say that it is with relevant order department and they don't have any update which they can't even expedite, I don't know on which planet this particlar department is which is not reachable for me.
This is the first ever VERY BAD experience that I have had in my life, no company in this world is so BAD as Philips.
PLEASE AVOID THIS COMPANY FOR YOUR PEACE.

I bought Philips Steam Generator. GC8733/20. After extensive research, I bought this steam generator, on the basis that you can use tap water and had good reviews.

Since buying the Steam Generator, I have had to return the Generator twice for repairs for the same problem; once in March 2021 and January 2022. difference of 9 months.
I also sent an email (January 2022) asking for instructions what I should be doing to avoid this problem and to date have not received any response.
I have the same problem as before. The cost of the repairs as well as the postage costs is the same as a new steam generator.
My advise is not to buy any Philips products as after Sales Service is abysmal.
Previous to Philips Steam Generator, I had Bosch Generator, which lasted for 5years without any problems.

Sent my steam generator iron 9650/80 in for repair - collected, repaired in 4 days - superb service, kept in touch throughout and quoted a very reasonable sum. Second time in 8 years I have needed to return it for repair - so impressed with this iron and company. Would highly recommend and will definitely buy from them again
Unfortunately they have been badly let down by Parcelforce who delivered my iron to the wrong address and they have been unable to locate it - let’s hope Philips look into moving to another more reliable carrier like FedEx or UPS. Still waiting for Philips to make a decision as to how my iron will be replaced - nearly two weeks now.

an obvious material failure of the ear pad on one side of my fidelio L2 headphones (the other side is impeccable ) is judged as normal by the customer service agent ( the item is older than 2 years - but has been used only 3 times) who tells me to buy more expensive headphones next time

Frustrated with Philips - third toothbrush that failed. Lighting products that failed. Customer service is horrible. I will NOT buy from this company again. For any of their products. They do not stand behind their word, break their promises, are unable to communicate in English clearly, and require way too much time to get nowhere. When I called Amazon and looked at the reviews, this is redundant. Hello Philips, if you are reading this, I am not going to buy your stock, and will not be a consumer again. Fix your company.

I recently bought a Philips 7000 series shaver but after some days lost my charger and now struggling to find a charger. I have bought 3 chargers and none of them were compatible. Not sure why the charger is so different.. Is Philips forcing people to buy a new shaver just because of the charger,!!

I bought a pack of two Sonicare electric toothbrushes but one of them failed after a few weeks use, as the vibrations became too weak. I contacted customer services who advised me to return the brush for it to be repaired, which I did. Then there was a very long wait, with several shipping delays but eventually the 'repaired' brush arrived. Unfortunately, it still had the same fault, which led me to believe that it simply hadn't been fixed at all - I am convinced somebody literally shoved in straight into a new envelope and marked it as 'Repaired' before sending it back to me. I've raised a new Support ticket, but after two weeks am still waiting for even a basic response.
Absolutely appalled by Philips lack of customer service and they need to know that there now many alternatives to their rubbish product. Will never buy another.
Strangely I had a Sonicare for over ten years prior to this purchase and it was a different product altogether - strong, well made and very efficient at cleaning. So one can only assume that like many manufacturers Philips have farmed out manufacturing to some offshore factory with zero QC in an attempt to save a little on costs. But this is a false economy if your customers are all going elsewhere!

Do NOT a buy a Philips GC7842 Perfect Care Steam Generator Iron - this appliance is absolutely useless. It becomes defective very quickly in hard water areas. My appliance became defective just 13 months within a two year warranty period, It was sent back for repair returned, used and again quickly became defective - it just doesn’t steam and get creases out of clothes. I sent emails to Philips which they ignored . I telephoned them and was told my warranty expired. But expiration of warranty was after I wrote to them which they ignored. I telephoned again, emailed again, but no response until I telephoned yet again. A very unhelpful company and a very deficient product. DO NOT PURCHASE.

Philips Hue starts requiring user registration to use their smart lights. Not only it is not safe, it is highly privacy intrusive. The company will know when you turn the lights on / off. They will have direct association between you - the owner and the hardware. They will know the address, location and who knows what else. They claim it is more secure but that is just marketing nonsense. Nothing is more secure then no account, no outside access to your local wifi network and no association between you and your lights.

Having purchased several very expensive Sonic toothbrushes they have all failed because the bearing at the top of the brush becomes loose. Philips state that this is NOT covered by their guarantee. Once again my brush has failed due to this bearing so as I had nothing to loose and I took the brush apart only to find that there is a screw which secures the bearing support in place. The screw together with the bearing support was loose inside the brush. As Philips refuse to accept this as an issue I keep purchasing new toothbrushes which are vastly overpriced. All Philips need to do is use a little lock tight when assembling and this won’t happen. How many more people have had the same issue I wonder? My advice is DO NOT purchase these overpriced amateur manufactured devices by from another manufacturer.

WARNING! WARNING!! WARNING!!!

WARNING! WARNING!! WARNING!!!
BE WARNED...
The WORST customer service/tech support...
They do NOT have answers and if you insist they will disconnect the call!
You will experience uneducated, unprofessional individuals and bad communication from start to finish.
So, you will decide NEVER to buy Philips again!

I ordered a Philips air purifier thinking that as it’s a well know company, replacement filters would be easy to come by. And the purifier certainly wasn’t cheap but I thought it would be worth it as it should have some longevity. How wrong I was!
I have been trying to order a replacement filter since July (it’s now October).
For weeks it was out of stock on their website. When it did come back on, they took my order, held on to my money for over a week, then cancelled the order with no explanation. When I contacted them they said I shouldn’t have been able to order it as the website was being upgraded and I should wait a couple of weeks.
It was then out of stock for several weeks. When it came back in stock I ordered again. Got the usual emails suggesting the order was being being processed. This time they held on to my money a for 2 weeks and again cancelled with no explanation. This time when I contacted them, they said it was a logistics problem. I explained my previous problem and asked if there was any point ordering again and they suggested ordering from a distribution partner. This was annoying as I had a voucher code for Philips but I looked and it was out of stock everywhere.
Basically I feel I have been left with a very expensive and useless air filter.
I’m incredibly disappointed

Hi, can someone please help my dad? He's been badly let down by Philips. His TV is only 2 years and 8 months old, which he rarely watches. He's a pensioner, on his own (we lost my precious mum at a young age 8 years ago) and, as a family, we bought this for my hero dad. It has blistered with the heat and the vertical lines on screen means it's unwatchable. Can you PLEASE do a straight exchange for him, or at least offer a repair??

He does EVERYTHING to help others, so I'm helping him now.

Thank you, in advance, Jill (Peter Gibson's daughter)

I'm very disappointed with Philips's quality of the toothbrush. They last a few months and they are then gone. This is the fourth one that has broken in less than a year. The product costs well above £100 and it lasts less than any Chinese alternative—shame on Philips's quality.

I struggle to give it a 1.
Ordered one blade pro
Advised by Philips and UPS in email and text that item would be delivered by end of the day on a Wednesday. Waited in all day and it didn’t arrive.
Another message from UPS that package would now be delivered on the Friday, when checked their tracing parcel had not even arrived in the UK.
Still awaiting my package Friday afternoon.
Customer service and complaints team are appalling
Would not recommend to buy direct from Philips, I expected much better

My Sonicare toothbrush failed within 1 year. As asked by Consumer Support April17 I showed proof of purchase and returned the toothbrush. A full refund including return postage was agreed via email, totalling £107.64. I chased via email and phone, and the promises continued. Finally I escalated my case to an official complaint and that supercharged promised payment deadline ended yesterday.
Appalling. I will not trust the Philips brand from here, but I will be pursuing my refund.

The Philips Powerpro Compact vacuum cleaner has an illustration of a tap printed on it. Apparently this means 'don't wash'. Wouldn't it be more explicit to put a cross through the tap? I have misunderstood this symbol and washed it, rending it useless.
So annoyed I have now to purchase another!

I bought Philips Fidelio L3 headphones. The multi-pairing function does not work on this headphones, although Multi-pairing capabilities are mentioned in the specifications.

So I called Philips Audio Germany Customer Care number.

Every time that I called, same rude person replied. I asked him if he can speak English, and he said that he will not speak English with me because this is Germany.

He was very very rude, and did not even let me finish my sentence, and he interrupts me every time and telling me that I am not giving him the right information.

At the end of my call, I was waiting to give his manager a feedback about this guy's behavior, but the person refused to put down the phone.

I am really frustrated with Philips Audio Germany Customer case. I definitely do not recommend it at all.

I will make sure that everyone knows about this.

I want Philips Audio Germany to note this behavior.

Here I share with you my experiences with the Philips Hue products, the ordering process and the support.

Actually, I thought it would be a good idea to order some nice lighting elements for our garden while on vacation, but I didn't pay attention to the google reviews and trustpilot reviews.

I have online on 25.3. ordered from philips hue lights, it said if you sign up for the newsletter you get a 15% discount.
I did not receive the voucher code and the discount, but I ordered it online anyway and paid with a credit card (unfortunately, it was not possible to pay on account as advertised)

A day later I received a strange email from an unknown sender who, according to the email, was not from philips either, that something was wrong with the payment (no, the amount was debited, everything is fine)

I then contacted this company (luzernsolutions.com ) and philips support and filled out the contact form. As of today, the order is still in progress and I have not received an answer from support, the telephone number cannot be reached from abroad.

Money gone, no goods, bad luck

As always, premium quality and excellent customer service. Love my pc monitor!