Even though with the Christmas/New Year holidays, I knew also that Royal Mail were having their days off, so from day of ordering & to receiving the parcel, the delivery time factor was appropriate.... See more
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Company details
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Phillips Hobbies is a specialist online retailer of Model Railways, Diecasts, Plastic Kits, Farm Toys and Jigsaw Puzzles. Our mission is quality products, exceptional service and fair prices. As part of our growing range, we're proud to be a stockist of many leading brands, such as Oxford Diecast, Corgi, Gibsons, Ravensburger, Britains Farm Toys and Airfix.
Contact info
Correspondence Only: Phillips Hobbies, March Self Store, PO Box 1, Three Acres Business Park, Creek Road, PE15 8SW, March, United Kingdom
- sales@phillipshobbies.co.uk
- www.phillipshobbies.co.uk
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I placed my order online on 28/07/25 it…
I placed my order online on 28/07/25 it was delivered on 30/ 07/25. the items were well packed.when I spoke to Mr Phillips to ask about some out of stock models he said he would try to get them for me.
Incorrect present
I had a present ordered for me, but when it came I discovered that the product code was one digit out! So the wrong product. Phillips Hobbies and in particular the Director were absolutely marvellous when I contacted the firm. The incorrect product was posted back and by return came the correct one. A wonderful example of customer service of the sort you don't get very often. thank you. I will certainly be buying from this company again!
Came as expected in quick time
Unfortunately the product I wished to…
Unfortunately the product I wished to purchased was no longer available. Phillips Hobbies tried very hard to locate the product but just could not help me.
So a full refund was given me .
Many thanks for trying so hard to help me.
Honesty and professionalism
The prompt and efficient manner the company rectified a mistake that I had made.
Love this model shop close to my town…
Love this model shop close to my town always very helpful, And as I work shift patterns if I see an item I want online he will always put it by for me until i am off work next.
Fantastic company
Fantastic company, excellent great vehicles. Recommend this company 100%.
Incredible product
Great delivery time, incredible attention to detail and over all great model of the gtr my girlfriend loves it and so do i
Great customer service
Ordered 2 puzzles at 14:04 on a Friday afternoon, and choose the speediest delivery possible, they were delivered the following day ,very quick and prompt service, great customer service and excellent value for money
A sensible price and good packaging…
A sensible price and good packaging also fast delivery.
What more can you ask for. The product was also excellent
Thank you well done.
Brilliant Service as always !!!
As always with Phillips Hobbies everything went brilliantly, I requested dispatch to be delayed by one day (I had a hospital appointment) which you did & my model Scania bus arrived on time thanks to Royal Mail & yourselves, thanks & well done .
Great delivery
Great delivery, very quick and professional service. Love the little thank you note inside the box.
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