Phoenix Fireworks Reviews 11

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Hobbies & Crafts

Information provided by various external sources

Phoenix is a professional firework displays company, having been involved in some of the largest displays in the UK, including the London Eye New Years Eve display, the Sony Bravia TV advert where paint was blown up along the buildings and won both the British Musical Firework Championships and the British Firework Championships. Phoenix also sells DIY fireworks directly to the consumer.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wow what a show

OMG Phoenix Fireworks what a display. I visited the Southern Model Show at Headcorn Aerodrome yesterday (30th August) with my husband, which was a great family day out in itself. At the end of the evening they put on the best show I have ever seen, despite the rain. I sat there with a smile on my face the whole way through. All I can say is London eat your heart out. Thank you very much Phoenix.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

I Have seen phoenix fireworks at a…

I Have seen phoenix fireworks at a couple of shows this year, doing day and night displays! And all I can say is WOW!! Utterly fantastic, the crew work so hard to bring amazing day time displays which then just gets better at night all choreographed to music.
Best iv seen for sure. Well done Phoenix Fireworks 5*****

June 24, 2023
Unprompted review
Rated 1 out of 5 stars

Disgusting service

Disgusting service . Still waiting for a refund for an event in December multiple emails sent with no reply . If I could leave less than one start I would
AVOID AT ALL COST

February 12, 2021
Unprompted review
Rated 1 out of 5 stars

Worst company ever

Worst company ever. Hundreds of email, no reply, waiting a refund from 1 November 2020. Don't recommend. They take the money straight away but when it's something wrong they don't refund.

January 27, 2021
Unprompted review
Rated 1 out of 5 stars

Stay clear from Phoenix fireworks

Please stay clear and never use or recommend this company owned by a local councillor Martin coffin what a joke, hundreds if not thousands of people ripped of at detlin winter wonderland, told to leave a message or email don’t waste your time as they don’t respond or get back to you, visited workshop no one there.
Trading standards should close them down as no refunds given and people and children put in a dangerous situation due to over selling and greedy people, this shouldn’t be allowed especially at the current time

January 21, 2021
Unprompted review
Rated 1 out of 5 stars

Appalling company

Appalling company. Not refunding any tickets from the Christmas show at Detling. Expect people to wait a whole year after buying tickets for this year, some of which paid extra for the protection of the event getting cancelled only to find in the small print that you have to pretty much due before the riding would be issued. Waste of time booking anything through this company.

January 4, 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible event at Detling…

Absolutely terrible event at Detling Showgrounds , 4 hours to get in and then let in by road assistance people to sit on a field , no drive thru santa , no pods , just hundreds if not thousands of cars parked in a field.

Not covid safe as advertised as people walking all over the place with no masks. Had to leave as soon as it was confirmed that none of the stuff advised for the kids was going to be accessible and had been closed . You should feel ashamed and i really hope you will be issuing refunds for all those who request them

December 18, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look