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Phoenix Health & Safety Reviews 

2,677
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 445 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the instructors for being extremely knowledgeable, engaging, and professional, consistently making complex course materials both fun and remarkably easy to understand. People note that the online and classroom sessions are highly interactive, well-structured, and provide valuable personalized feedback that builds strong confidence for upcoming certification exams. However, some customers also noted that managing the exceptionally heavy course content requires significant personal effort and careful mental processing throughout the duration. Despite this intensive workload, reviewers consistently emphasize that the comprehensive learning resources and continuous staff support make the educational journey truly worthwhile.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting their exceptional knowledge, guidance, and... See more

User experience

Consumers find user experience to be overwhelmingly positive, highlighting supportive trainers and... See more

Service

Customers report a high level of satisfaction with the service, highlighting a straightforward and... See more

Customer service

People report positive experiences with customer service, consistently praising the approachable, responsive,... See more

Quality

Users describe satisfaction with quality, highlighting that the provider combines industry expertise with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course tutor Wayne was excellent . His style and teaching methods made the course both fun and effective. ( Not death by PowerPoint) He is a credit to Phoenix . Training and reference materials we... See more

Company replied

Rated 5 out of 5 stars

I’ve just completed a 9 day course for the NEBOSH General Cert. It was clear and informative with some great interaction in the classroom. We had two trainers and they both put everyone at ease and th... See more

Company replied

Rated 5 out of 5 stars

I have just completed the 2 week NEBOSH general certificate course with Phoenix. Firstly the communication before the course and on the live chat was fantastic. I did the course through virtual clas... See more

Company replied

Rated 5 out of 5 stars

The course was informative and enjoyable, despite the amount of content that was needed to go though. Even though the course was 9 days it never felt like it dragged and all of us felt engaged throu... See more

Company replied


Company details

  1. Occupational Safety and Health
  2. Safety and Work Wear Store
  3. Training School

Written by the company

Phoenix Health & Safety provides a range of Health and Safety training courses, including IOSH Training, NEBOSH and IEMA Qualifications, and the NVQ Level 6 Diploma. Established in 2005, Phoenix is committed to providing the ultimate learning experience to its students, cutting through the jargon and red tape of the health and safety industry. We offer a range of learning methods for our training courses and qualifications. Students can book a Classroom course delivered in one of over 30 UK venues. You can get the same classroom experience online with our Virtual Classroom courses, with lessons delivered via video calls. Alternatively, opt for flexible e-Learning, where you’ll progress at your own pace, studying on our dedicated e-Learning platform. Employers wanting to book a course for their team can also choose our In-House study option, where the course is delivered at your premises, minimising disruption to your organisation’s work. Whatever method of study you choose, Phoenix students always benefit from the assistance of our Study Support team. Contact them by telephone or email, and they’ll give you study advice, exam tips, and explanations of course content. Phoenix also offers various Health and Safety Consultancy Services, including constructing your Risk Assessments, Audits, Inspections, and Health and Safety Policy creation. These support your organisation in meeting legal safety requirements and improving its Health and Safety Management System. Whether it be health and safety training or support for your organisation’s safety practices, Phoenix delivers an outstanding service, helping you meet your safety needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,677)

438 reviews in the last 12 months

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Rated 5 out of 5 stars

Another great experience with Phoenix

Another great experience with Phoenix, I can highly recommend Robert Burgon as a trainer. Was a pleasure.

April 30, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, John Drew Watson. It is great to hear that you had another positive experience with Phoenix and enjoyed the course.

It’s also wonderful to know that the training experience stood out for you. Consistent delivery and engaging sessions make a real difference, and we’re pleased it was a pleasure from start to finish.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Excellent training provider and tutors

Excellent training provider in my experience, the content and methods for teaching really helped me take in the required information. Tutors are extremely, knowledgeable and passionate about learning which helped me immensely. Can't recommend enough.

Course: NEBOSH National Diploma for HS.
Method: Classroom (Virtual)
Trainer: Rob

Really positive experience and would use the same provider again.

April 30, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback. It is fantastic to hear that you had such a positive experience studying the NEBOSH National Diploma and found the content and teaching methods effective in supporting your learning.

It’s also great to know that the virtual classroom delivery worked well for you and helped you stay engaged throughout. Building understanding at this level takes real commitment, and we’re pleased the training supported you so strongly. Thank you for your recommendation.

All the best,
Team Phoenix

Rated 5 out of 5 stars

I was in training for NEBOSH…

I was in training for NEBOSH Environmental, facilitated by Antony. He is insightful and really helpful. I got out of the training with better understanding

April 17, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Sindiswa. It is great to hear that you found the NEBOSH Environmental training insightful and that it helped strengthen your understanding of the subject.

It’s also good to know the support and guidance during the course made a positive difference to your learning, helping you get the most from the experience.

All the best,
Team Phoenix

Rated 5 out of 5 stars

NEBOSH training course

I have just completed a 9 day NEBOSH training course, which covered a large amount of information. Our tutor, Shane, was excellent in the way he delivered the course, covering all topics clearly and in a way that helped me fully understand the content and what is expected. I would highly recommend both Shane and Phoenix for this course.

April 13, 2026
Unprompted review
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Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Ritchie Tarling. It is great to hear that you found the nine‑day NEBOSH course clear and easy to follow, despite the volume of information covered.

It’s also really positive to know you felt confident in your understanding of both the content and expectations by the end of the course. We’re pleased the delivery supported your learning so effectively, and we appreciate your recommendation.

All the best,
Team Phoenix

Rated 5 out of 5 stars

NEBOSH Fire

Danny was great at delivering the course and was super helpful with going over examples with the group. Highly recommend Phoenix H&S!

April 23, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Jonathan. It’s great to hear that you found the course so valuable and that Danny’s delivery and hands‑on support with examples helped bring everything together for the group. We’re delighted the experience met your expectations and really appreciate your recommendation of Phoenix Health & Safety.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Level 6 NVQ Success thanks to Phoenix and Matt Griffin

I recently completed my Level 6 NVQ Diploma in Occupational Health and Safety Practice with Phoenix Health and Safety, and I couldn’t be happier with the experience.

From the very beginning, the process was clear, well-structured, and professional. Phoenix provides a fantastic platform that makes managing evidence and tracking progress straightforward, which is essential for a qualification of this level.

A special thank you goes to Matt Griffin. His support and guidance throughout the diploma were invaluable. Matt’s feedback was always constructive, timely, and encouraging, helping me navigate the more complex units with confidence. Having a dedicated assessor who is genuinely invested in your success makes a world of difference.

If you are looking for a provider that offers both high-quality resources and a truly supportive learning environment, I highly recommend Phoenix Health and Safety.

April 21, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Vine Simon. It is fantastic to hear how positive your experience was completing the Level 6 NVQ Diploma in Occupational Health and Safety Practice with Phoenix. We’re pleased that the structure of the course and the platform made managing evidence and tracking progress clear and straightforward throughout.
A special thank you goes to Matt Griffin for his ongoing support and guidance. His constructive, timely feedback and genuine commitment to helping you succeed clearly made a real difference, particularly when working through the more complex units. We really appreciate your recommendation and are delighted that both the resources and support provided by Phoenix helped create such a positive learning experience.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Just completed the NEBOSH Environmental…

Just completed the NEBOSH Environmental course with Phoenix Health & Safety, can't recommend them enough, the trainer Tony Rothwell was extremely knowledgable and made the course engaging and enjoyable.

April 17, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Paul Sheldon. It’s great to hear that you enjoyed completing the NEBOSH Environmental course with Phoenix and found the experience so engaging. We’re delighted that Tony Rothwell’s knowledge and teaching style helped bring the content to life and made the course both informative and enjoyable. Your recommendation means a great deal to us.

All the best,
Team Phoenix

Rated 5 out of 5 stars

The Environmental Management course was…

The Environmental Management course was well structured and delivered. The instructor Tony is clearly very experienced and knowledgeable. He was also very helpful and patient. Would highly recommend to anyone looking to do a EMC course

April 17, 2026
Unprompted review
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Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Michael Gibson. It is great to hear that you found the Environmental Management course well structured and clearly delivered. We’re delighted that Tony’s experience, knowledge and patient approach helped make the learning both accessible and valuable. Your recommendation means a lot to us, and we’re pleased the course met your expectations.

All the best,
Team Phoenix

Rated 5 out of 5 stars

I completed the NVQ level 6 diploma in…

I completed the NVQ level 6 diploma in occupational health and safety, this was a brilliant course and it not only tests you knowledge, but also using real life example, the tutor (Ann) was always willing to help, would recommend

April 17, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Stuart. It’s great to hear that you found the NVQ Level 6 Diploma both challenging and rewarding, particularly the focus on applying real‑life examples alongside your knowledge. We’re delighted that Ann’s support and willingness to help made a positive difference throughout your course. Your recommendation is very much appreciated.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Completed the NEBOSH course taught by…

Completed the NEBOSH course taught by Cristina who was very knowledgeable and informative. The course was made all the better by Cristina’s enthusiasm and exuberance.

April 17, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Completed the NEBOSH course taught by Cristina who was very knowledgeable and informative. The course was made all the better by Cristina’s enthusiasm and exuberance.

by William

Rated 5 out of 5 stars

A great experience!

A great experience!
I joined and completed the NEBOSH General Certificate course. The trainer, Stuart Woodland, provided clear advice and demonstrated a high level of knowledge. Highly recommended!

April 7, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Marta. It is great to hear that you had such a positive experience completing the NEBOSH General Certificate. We are delighted that Stuart Woodland’s clear advice and strong subject knowledge helped make the course engaging and easy to follow. We really appreciate your recommendation.

All the best,
Team Phoenix

Rated 5 out of 5 stars

NEBOSH General Certificate

I have recently completed the NEBOSH general certificate at Mercure Birmingham West. The course was very informative and provided me with appropriate knowledge to use within my place of work. Stuart Woodland was the trainer that conducted the course, he made effort to deliver the material in an interesting way and made himself available for questions and feedback.

April 17, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Martin. It’s great to hear that you found the NEBOSH General Certificate informative and that it provided you with practical knowledge to apply in your workplace following the course at Mercure Birmingham West. We’re delighted that Stuart Woodland delivered the training in an engaging way and made time for questions and feedback throughout, helping to support your learning and understanding.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Excellent delivery of NEBOSH

Stuart Woodland delivered an engaging and interactive 2 weeks of the NEBOSH general certificate and I thoroughly enjoyed my time. All my questions were answered with great enthusiasm and discussion to ensure that I was on the right track. Would highly recommend.

April 17, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Ollie. It is great to hear that you thoroughly enjoyed the two weeks of the NEBOSH General Certificate and found the experience engaging and interactive throughout. Stuart Woodland’s enthusiasm, clear explanations and openness to discussion clearly made a positive difference, and we are delighted that all your questions were supported so you felt confident and on track. We really appreciate your recommendation.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Nebosh general certificate

Stuart Woodland made the course very enjoyable and gave you tasks to complete told you about the expectations of the exam really indeaf and I came out with more knowledge and confidence.
Stuart was also approachable if you had any questions.

April 17, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Stuart. It’s great to hear that you enjoyed the NEBOSH General Certificate and came away with increased knowledge and confidence. Stuart Woodland’s engaging delivery, clear explanation of exam expectations and use of practical tasks clearly helped bring the learning to life. We’re also pleased he was approachable and supportive whenever questions came up. Thank you for the recommendation.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Recently attended the General…

Recently attended the General Certificate NEEBOSH course, Stuart Woodland was the course instructor and his delivery of the course was outstanding. He used real life experiences from his work history that made the element of the course we were currently learning more relatable. Stuart provided great feedback to our practice questions we submitted and I feel very confident in taking the exam thanks to Stuarts help, support and guidance.
Stuart is a credit to Phoenix and is well deserved of a pay rise

April 17, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Jay. It’s fantastic to hear how much you enjoyed the NEBOSH General Certificate and that you found the two weeks both engaging and valuable. Stuart Woodland’s ability to draw on real‑life experience, provide clear guidance and offer detailed feedback clearly helped bring the subject to life and build your confidence for the exam. We’re delighted to know his enthusiasm, support and encouragement made such a positive impact, and we really appreciate your recommendation.

All the best,
Team Phoenix

Rated 5 out of 5 stars

NEBOSH course

9 day course has been very informative and helped to understand the examination questions and process.
Stuart Woodland was a great instructor.

April 17, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Stephen. It is great to hear that you found the nine‑day course informative and that it helped clarify the examination questions and process. We’re delighted that Stuart Woodland’s instruction supported your understanding and made a positive impact on your learning experience.

All the best,
Team Phoenix

Rated 5 out of 5 stars

NEBOSH course

Cristina our trainer made this course content come to life. The passion she has for health and safety makes such a difference to how the course materials, different legislations and knowledge we need to know is then brought to life in the classroom for us to gain the relevant understanding for each topic.

April 7, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Emma Wilkins. It is wonderful to hear how much impact Cristina had on your learning experience. Her passion for health and safety and ability to bring legislation and course content to life clearly made a real difference, helping you gain a strong and practical understanding of each topic. We are delighted that her engaging delivery supported your confidence and learning throughout the course.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Great experience and content

Great experience and content, studied the Nebosh general certificate and Peter Hanigan was a great tutor and very well informative with clear communication

April 17, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Charlotte. It is great to hear that you had such a positive experience studying the NEBOSH General Certificate and found both the content and overall delivery valuable. We’re delighted that Peter Hannigan’s clear communication and informative teaching style made a strong impact and supported your learning throughout the course.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Cristina is the best !

Thanks Cristina -you made this course a pleasure to be a part of, your kindness and humour made a difficult and intense subject so straight forward - thank you x

April 17, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Claire Green. It’s lovely to hear how much you enjoyed the course and that Cristina’s kindness, humour and supportive approach helped make an intense subject feel clear and approachable. Creating a positive learning environment while delivering important content makes a real difference, and we’re delighted Cristina helped make the experience such a pleasure for you.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Peter Hannigan was exceptional

Peter Hannigan was exceptional. Thankyou so much for all your support. A great tutor who has done a great job. Highly recommend and I feel confident for the tests.

April 17, 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Kirsty. It is great to hear that you had such a positive experience and felt well supported throughout the course. We’re delighted that Peter Hannigan’s clear guidance and professional approach helped build your confidence ahead of the assessments. Your recommendation is very much appreciated, and we’re pleased the training left you feeling prepared and supported.

All the best,
Team Phoenix

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