Ordered a personalised luggage tag but was disappointed with the product as the text on the back came out so small that it is barely legible. I contacted the company who showed me the proof that I a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I put together a photo books on their site and put it in my basket but it was expensive around £150 so I left it, they sent me an offer today with 50% discount on photo books so I thought woo nice. We... See more
Company replied
Have been using Photobook UK now for over 5 years to produce a range of different books. Mostly lay flat Hard Cover Books of around 40 pages. Today received my latest three creations. All beautifully... See more
I always love doing memory utilizing photobook! it makes our travel very special! Photobook is expensive on the other hand but it’s worth it. I hope photobook staffs read this and maybe lower their pr... See more
Company details
Written by the company
Photobook UK is an online platform that allows individuals to create and customise personalised photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalised text to create unique and meaningful photo products. Photobook UK operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.
Contact info
United States
- www.photobookuk.co.uk
3.3
Average
207 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One photo book arrived that seemed all…
One photo book arrived that seemed all wrong. Then one came that was absolutely right and I’m very pleased with it.
January 27, 2025
Unprompted review
The best quality photobook I have ever…
The best quality photobook I have ever made and I have done a few! Very intuitive software to construct your book and on screen is how it came out when published!
Very good quality photobook production and well admired.
January 10, 2025
Unprompted review
I used their service since 2017
I used their service since 2017. Great personalised photobook I ever tried. I love customised layout and other options when creating my photobooks. Upgrading the paper when printing gives a worth it result on the photobook.
December 19, 2024
Unprompted review
Excellent and fast service
Excellent and fast service, quick delivery. Most importantly great quality of pictures in the photobook. Have been using them for years, photobook for each trip and lifetime of memories!
January 6, 2025
Unprompted review
Photo book creation - received & over the moon with it!
Received our photo book we created, arrived promptly with communication all the way. Fantastic quality book, highly recommend for creating memories in a book. Very happy customer, will be creating more!
January 6, 2025
Unprompted review
Easiest to use and great quality
I tried a number of different photo book suppliers and found that Photo Book had the easiest to use tools. I wanted to customise my book and Photo Book definitely made it a breeze. The whole process was straightforward and the printed book arrived earlier than anticipated (in a matter of days in fact). The quality is great. I do wish I’d been able to add text to the spine, that’s the only thing. It might be possible but the template isn’t set up for it from the get go. Anyway, next time I’ll experiment as my plan is to do yearly albums and the years on the spine would be a great help when browsing them on a shelf.
December 13, 2024
Unprompted review
Very disappointed i have spent a lot of money with your organisation over the years
24 days after and 3 attempts later at trying to contacting customer services about pictures disappearing and still waiting for somebody to get back to me
December 6, 2024
Unprompted review
Don’t use them
Ordered a Photo-book as a Christmas present. - told it would be here by 16th December- today I was told (after enquiring ) it hadn’t even gone to printing - actually they didn’t care - such poor customer service and you can’t even speak to anyone - will never use them again
December 17, 2024
Unprompted review
Reply from Photobook UK
Hi Mrs Marie, we understand the urgency of your order and we sincerely apologize for the delay. We tried checking your account using your name under Photobook UK but the latest order was from year 2017. If you are using a different account/email address, please contact us through email or chat on our website at https://www.photobookuk.co.uk/support/contact so we can do the necessary action. We look forward to resolving this case for you. Thank you.
Ordered paying £20 extra for 3-5…
Ordered paying £20 extra for 3-5 working days express delivery only for it to now say that the delivery date is due in 7 working days. This was for a 50th birthday and now will not arrive in time now and am reading other reviews that custom charges may be in place! I tried to speak to their customer service team and the responses were absolutely awful, I was connected to a live agent who at one point took 40 minutes between replies! Extremely poor customer service and an absolute scam avoid at all costs!
December 13, 2024
Unprompted review
Reply from Photobook UK
Hi Claudia. We're sorry to see this 1-star rating, and we take your feedback seriously. Please check your email as we have responded to the email you sent to us to clarify the issue. Thank you.
Shipping worldwide useful feature
I've been using Photobook Canada for years. Never dissapointed. This time discovered that you can ship worldwide. Thank you!
November 26, 2024
Unprompted review
Consistent good quality and user friendly
I have produced three photo books and three photo calendars (latter as xmas gifts). Quality of completed products was very good, user friendly tools to format photo books and timely delivery . Pleased with service and would recommend.
November 15, 2024
Unprompted review
My 3rd photobook since September!
This was the 3rd photobook that I had done in the past few months. Again , I was pleased with the quality, and the turnaround time( less than 2 weeks) which was impressive as it came from the far east.
The app to develop the book is simple to use, and the preview helped me find any mistakes before committing to publish. I will continue to use this product whilst the quality and service remains high
November 13, 2024
Unprompted review
It was difficult for my to beginner…
It was difficult for my to beginner with, but the second book was easier for me. Thank you and it was quick to send to the address I asked for. Thanks Cheryl
November 7, 2024
Unprompted review
Love my photo book
Love my photo book! Great customer service! Great delivery! Can't fault the whole process
November 4, 2024
Unprompted review
A con- AVOID at all costs!!!!!
A con. I used ‘Photobook UK’ for a memory book for my husbands 40th birthday - paid an extra £19.95 (almost as much as the book) for rush delivery (3-5 working days) only to receive an email today (it is meant to arrive latest tomorrow) that its now left kuala lumpar?! I then contacted the email address on the order quoted as customer service and the email address doesn’t exist! A Con company yet again using the UK in its title and doesn’t exist in the UK. My husbands birthday gift now ruined. £50 down the drain. Scumbags.
October 28, 2024
Unprompted review
Reply from Photobook UK
Hi Cara, we understand the urgency of your order and we apologize for any inconvenience this may have caused you. It is already in transit and still within the selected delivery time frame. Please check our response sent to your email with ticket ID 52905. Meanwhile, you can refer here for our contact channels for immediate assistance - (https://www.photobookuk.co.uk/support/contact)
We ask for your patience and understanding. Thank you.
We’ve used photo book numerous of times…
We’ve used photo book numerous of times for our own photos and gifts for family and friends. Superb I know we all have our photos on phones but so nice to have them in a book like Photobook UK real good quality
October 21, 2024
Unprompted review
Hidden import fees
Had to pay c£78 customs/import duty on a £250 wedding photo album.
Avoid
March 8, 2024
Unprompted review
Reply from Photobook UK
Hi Max, we are sorry to know of the additional taxes and duties you’ve encountered with customs. I know this can be an unexpected burden and we do value your feedback given. All our products are produced in our production facility in Malaysia and shipped globally. The information about the customs charges are posted on our website at https://www.photobookuk.co.uk/product/shipping-info and also in the cart before you pay your order. These charges are beyond our control and we can't predict which orders will be charged of it. Please check our email sent with ticket ID 50506 and provide us your receipt of payment to process refund in the form of store credit in your Photobook account. Thank you for your understanding.
Great work by the team.
Great work by the team.
I love the book!
Beautiful memories!
October 10, 2024
Unprompted review
First time using photo book
First time using photo book. Very impressed with the quality of my photo book. Colours are vivid and good quality
September 13, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.