Photobox Reviews 

The mug didn't look like in the pictures and it was badly printed.

I ordered a logo with transparent background printed on aluminium. I had ordered the same a few years ago from Photobox and it came out great (hence the second star in my rating). This time, they took my picture with a transparent background and changed the background to white. Customer service has refused to do anything about my problem because they say the print is the same as the preview - how can you see that they will add some white on your picture, when that's the background on the screen?
I had to re-order the same print from another provider. Let's hope they do a better job...

Dreadful company.
I ordered a framed photograph of my brother who recently passed away. I ordered a photograph in a simple frame. However when the frame arrived, I was disappointed with poor quilty ofit. I expected something a bit more substantial. The photograph was the most disappointing thing. The photograph had been cropped on one side, cutting off half of his shoulder.
I contacted customer service to inform them that I wasn't happy with this and it was not what I expected.
In the first instance, they insisted that was the photograph I had uploaded. It absolutely was not!. Then offered me as a gesture of goodwill, giving me a credit on my account, for the cost of order replacement photograph (although this did not include the cost of the postage. I reluctantly agreed to accept.
I tried to use this credit, to order a replacement photograph. However, I discovered I was only able to use the credit, if I also purchased a second frame. Obviously I've have the original frame, I don't need another frame. I only need a replacement photograph!!!
I gave up trying to use credit, I decided to purchase the photograph again. The photograph has arrived today and I'm absolutely astonished to find the photograph has been cropped again, removing part of his head.
I struggle to understand how it is so difficult to print off a photograph that is uploaded, and why the need to crop it at all is confusing. However, if something does need to be cropped, surely the better option isn't to choose to crop the top of the subjects head.
It may seem quite simple thing, but receiving these two cropped photographs has greatly upset me. I would like to request to return both orders for a refund, but the seem impossible to do on their website or by talking to a member of customer service.
If anyone had advice, I'd love to hear it.

Thank you very much. You did a very good job.

What has happened to Photobox as a company?? They used to be fantastic - I have spent hundreds and hundreds of pounds with them over the years, printing books, calendars , photos etc. and left several positive reviews (you can even see back in my Trust Pilot reviews a glowing one I left in 2015 - which I will shortly be deleting). Then in Jan I ordered some large prints amongst other things and had an issue with them not turning up on time for my friend's birthday. The date of arrival I was given on check out was that it would arrive on time and I paid enough postage to ensure that this would happen. Not to worry I thought, I will get in touch with PhotoBox so they can refund it. It’s not a huge amount of money but it took me time and effort to get it reprinted again and I have now paid for it twice over.

I tried contacting Photobox over and over again via Zen Desk but no one got back to me. I kept getting messages saying they had lost the original message and could I resend, so I would and then the follow up was just ignored or I got another message saying it had timed out and could I send again.
In the end of out frustration put a post on here complaining and they responded saying they will be in touch and would look into it.
However, they NEVER contacted me (so ignore however they respond to this review as they won't be in touch - it is all just talk).

I called today to follow up and I spoke to someone on the phone. The person I spoke to was rude, she offered no apology for the awful customer service and in the fact no one had responded to me. She just argued with me about dates and whether or not my item had turned up on time (as if I could even remember the exact date 6 weeks later). I do know 100% it missed my friend's birthday and I had to get it reprinted - seriously why would I bother making that up??

I literally can't believe Photobox care so little about their customers now and they would rather argue over £10 and loose a loyal customer from 17 plus years . So arrogant....I will never use Photobox again and will now take my business elsewhere.
I suggest you do the same, because if you have an issue nothing will be done about it (despite their refund promise on their site).
There are so many other companies out there that I am sure in this climate that would be delighted with your business.

Excellent experience: the platform for uploading photos and designing the calendar is fast and intuitive, with a very pleasing layout. Shipping times were respected, and costs are low.

Putting together a mini photo album for a birthday present so ordered a couple of prints- love how they turned out and the quality of the pictures!! Will defo be ordering from here again

Since my last review, the four missing canvas prints have arrived and are top quality! It took a lot of effort to get someone to come across the order that was left short but eventually after a good few days I got a real person who was very helpful.

I have used Photobox on at least 10 occasions and each time found them very good. What has happened , I recently purchased a 120 page album which I am attempting to populate with photos except I cannot access it . Web page informs me that I cannot, something has gone wrong try again later ....over and over . Tried changing my password , does not work , cannot find a contact number oh sorry I found 0768889560 and guess what it does not work , tried e-mail , it does not work , tried communicating with AI but unless your query fits the prompts forget this too , where to go now .....so frustrating.

Photobox è una certezza per qualità e professionalità e prezzo competitivo.

Terrible customer service and deceptive shipment conditions

The long read below, but in short-just be very very careful with this website as they indicate one delivery on the page and send a confirmation with another date. Customer service is zero.

I placed an order for two items. One of which is a present which I need to get before the 10th of August. I was happy to see the option of express delivery (paying extra of course) where BOTH items would be delivered by the 9th of August.
I was extremely disappointed as in my confirmation email there were two delivery dates. For my present- the delivery date is the 18th of August which is useless for me. I immediately wrote the chat, but nobody was available. I left all the information (full name, order number, email, etc) in order to get a reply asap in the morning.
The next day I had useless communication with Aida (in the chat) who asked me for all the information again (it was in the email and chat), but I had to repeat everything to her again and again. And then she told me that it is basically my fault as in the CONFIRMATION of the order there are two delivery dates. Yes, but it was ONE delivery date for two items when I was placing the order. But nothing can be done - not even saying that they are sorry. No refund of the express delivery at least (this is not express delivery anymore), nothing. I have to find another present.
I tried to phone the company through the Paypal website, which has their details, but their number is not even connected. Is this even a real company?

Cosa posso dire? Ho ordinato 2 serie di fototessera e 28 stampe. Le stampe sono arrivate utilizzando la spedizione BRT molto velocemente. MA, le stampe ID non sono state incluse. Sono passati 15 giorni e sto ancora aspettando le mie stampe d'identità. Penso che si siano semplicemente dimenticati di inviarli. Evita di ordinare più di 1 articolo. Si confondono.

What can I say? I ordered 2 sets of ID photos and 28 prints. The prints arrived using BRT shipping very fast. BUT, the ID prints were not included. It has been 15 days and I am still waiting for my ID prints. I think they just forgot to send them. Avoid ordering more than 1 item. They get confused

Very disappointed.
Significant drop in quality.
I have used them before and their quality was great. Well, not any more.
I ordered the same product as before, also paying extra for the special card, but I i got a poor quality product with a different, cheap paper.
Costumer service says they have changed their machines and can't offer the same cards any more. Nevertheless on their site that's not written, and they still advertise the same cards.
They are not willing to reprint it or do a refund, even though they say on their site that "If you are not entirely satisfied with the quality of the product you purchased upon receipt, we will credit your account with 110% of the cash value that you paid for the item at the time of ordering (including shipping costs)."
Don't use this site if you wan't quality products.

Used Photobox to print two wedding photobooks for my family. The quality of both was awful - the photos were taken by a professional photographer and were crystal clear on my laptop but the album is blurry and the colours aren't true to the original photos. The albums weren't even good value for money and the postage was extortionate for a book that fit through my letterbox.

I LOVE PHOTOBOX AND USE THEM A LOT but AM ABSOLUTELY HACKED OFF WITH THE SAVINGS ADD - COMPLETE SAVINGS - THAT COMES UP AFTER I HAVE ORDERED. I DO NOT WANT THIS TO APPEAR AFETR I HAVE PUT AN ORDER IN, IT IS VERY EASY TO ACCIDENTALLY PUSH THE WRONG BUTTON

Facile, intuitiva e innovativa

Super disponibilità!! Personale pronto ad aiutarti