Physioroom.com Reviews 

Ordered a walking boot for my daughter. It stated it was a size 2-6 but was too big for her size 3 foot.
The website states that customers have only 14 days to return an item and returns cannot be made without first contacting Physioroom. I duly emailed them on the given email address to ask for the returns address but, a week later, have still had no reply, despite sending a follow-up email. No phone number is given and no paperwork was with the delivery. I wonder if they are trying to run down the clock so they can claim the return hasn't been made in time?

2 days ago I freaked myself out reading these reviews (& others on a seemingly related company) but the Physio Room have followed through & delivered a great knee brace today - 3 days after I ordered it.

Background: I emailed them immediately after I'd ordered to enquire about speeding up delivery (the delivery window on the item was 3 to 5 days but I needed it fast). They didn't respond to that email & I didn't receive an email confirming despatch either.

When there was still no communication the following day, my spidey senses told me I may have been scammed & I found my way here, reading terrible reviews. I started a PayPal claim that day. I'll cancel that claim.

Thank you very much The Physio Room. Your communication is terrible but the knee brace is top quality, comfortable, fits perfectly & it's arrived well within the promised time frame. And for a third of the price they cost elsewhere - & no delivery charges! 5 stars for order number PRN17000 - thank you so much 🙏

Final point: There were no enclosed instructions for using the accompanying kit of flexion/extension stops. You add these little stops to limit & adjust the range of forwards/backwards flex on the brace, which will of course vary throughout recovery. Got to say, as noobs, that kit was daunting to open but it was actually very simple to work out & we quickly had the brace set up comfortably.

Really happy with the purchase in April 21, however as a returning customer who has obviously received emails before, I am frustrated to realise I am no longer recognised as a returning customer when I try and repeat a buying experience. Does not log me in, password incorrect (it's not) and when resetting password, does not recognise my email address.

My wife had a slipped disc and was in pain. A friend lent a PhysioRoom Hot or Cold Gel Pack which was brilliant so we decided to buy two for ourselves and also a knee support. Placed online order at 4:46pm on Wednesday, paid by PayPal. Got instant email confirmations which showed "Store More Garden Buildings Ltd" as the seller, so was then suspicious, was this a scam or a sham?.. so checked online reviews and other info which showed that PhysioRoom had gone into receivership Jan 2022 then been acquired by Kybotech Group 7th Feb 22.... so I was still worried. The more recent poor reviews: ("Avoid" / "Worst Company"/ "Awful experience") here on TrustPilot also provided no comfort.

On Thursday I got a second email from PhysioRoom saying the items had been despatched and giving a link to Parcelhub and a tracking number. I checked tracking and everything was OK .. all looking good.

The items were delivered at 4:20pm on Saturday so just 3-days "flash to bang" - from order to delivery.

The products were well packaged and are of good quality and excellent value, so that's very good service from PhysioRoom. Thank you.

But... It's a shame the owners are not more open and up-front about the recent acquisition and it would be reassuring if the website gave a postal address and a more obvious customer support telephone number rather than burying it away in the small print of the T&C's, and billing should by PhysioRoom not "Store More Garden Buildings Ltd".

AVOID

Awful experience. I did not receive my item and had slow response after contacting them.
Still not received my refund 6 days after it has been "requested".
I may have to open a PayPal dispute to get my money back.

Awful experience. I have not received my item and have had no response after contacting them.
I have had to open a PayPal dispute to get my money back. I'm so glad I used PayPal.
I get the feeling they are a dropshipping company, that simply order your item from Ali-Express and send it directly to you. The company name is "store more garden sheds" nothing to do with physio products.
AVOID AVOID AVOID

Worst company I have dealt with for returning the item and getting a refund. When contacting them for a refund was told this had been “requested”…. Contacted them after a few days, was told to wait another 5 working days… contacted them on the 7th working day and was told that the refund had been “requested”…. What a joke!!! Initially paid through PayPal so a refund by the company should have been pretty much immediate and straight forward.

Finally had to contact PayPal and raise a complaint… refunded by PayPal same day.

My order was as described and was received promptly. Thank you.

Excellent range of good quality products at competitive prices. The ordering process is straightforward and delivery time was as promised. Very pleased with my purchases which were exactly as described.

I ordered the item & paid £4.49 extra for next day delivery. It did NOT arrive the next but instead a week later & then I was told the 'next day delivery' did not apply to residents in Northern Ireland. I am currently waiting for the over charge to be credited to my account

Firm and comfortable, but not hard and helps my posture

good product delivered more quickly than expected. very pleased

Great products. Great service.

Arrived on time and as promised. The ankle device does what it says and is very comfortable.

This is the second one that I have ordered as it is a great product and excellent price.

Decent product but slow delivery despite paying next day - no refund on difference.

Great support belt for my weak aching back! Very comfortable to wear throughout the day and night.
Would recommend to anyone who needs support for their back!