Purchased a knee brace, it was too small after using the measurements from rhe manufacturer. I reached out to The Physio room who helped me resolve the issue. I was so impressed and rhe new sized b... See more
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Great, clear, helpful website. Efficient ordering system, though very odd that your receipt from PayPal was, 'You have paid to Store More Garden Buildings Ltd.' Not sure what that is all about!! Kn... See more
Company replied
Order from physio room who use Evri as their parcel delivery firm. Evri failed to deliver to the correct address so I have not received my item (Evri's fault). However, when contacting Physioroom... See more
Firstly, their special discount code displayed on the top of their page didn't work. Then, I managed to place an order via email, paid paid for 9 foam rollers but the following day I received an ema... See more
Company details
Written by the company
The ultimate sports injury website, PhysioRoom.com. Featuring products, advice, guidance and injury prevention tips from leading sports physiotherapists and orthopaedic surgeons. Online shop with orthopaedic supports and braces, back pain relief products and rehabilitation equipment. Includes free expert sports injury, back pain and arthritis relief information written by sports medicine expert orthopaedic surgeons and physiotherapists.
Contact info
Edward Merton House, Park Gate Close, Bredbury Industrial Park, Bredbury, Stockport, Cheshire, SK6 2SZ, Stockport, United Kingdom
- 01636 822882
- info@physioroom.com
- www.physioroom.com
3.4
Average
34K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I ordered the elite exercise wheel but…
I ordered the elite exercise wheel but I received a completely different wheel. I sent an email over a week ago informing of such. I still have not had a reply to my email however, I have been asked to rate ‘the service’ hence the 1 star! I am annoyed and frustrated, if there was an option to provide a 0 star I would have selected it!
April 13, 2022
Reply from Physioroom.com
Hello,
Thank you very much for your review.
I am very sorry you have not received a response. I am unable to see any communication on your order. I will arrange for a member of the team to get in touch to resolve this.
Kind regards
The PhysioRoom Team
Exceptionally fast delivery
Exceptionally fast delivery, great communication and very good quality product at a good price!
April 11, 2022
Reply from Physioroom.com
Thanks for the feedback. Don't hesitate to get in touch if there is anything else that you need. We often post information on Facebook about advice and guides so why not like the page at https://www.facebook.com/physioroom/. Thanks again the Physioroom Team
Happy with the service and prompt…
Happy with the service and prompt delivery received of the items ordered. Sadly you no longer stock the item after finding out ordering the second time.
Again though cannot fault the service received in a prompt email explaining and the quickness of the refund received.
April 11, 2022
Reply from Physioroom.com
Thanks for the feedback. Don't hesitate to get in touch if there is anything else that you need. We often post information on Facebook about advice and guides so why not like the page at https://www.facebook.com/physioroom/. Thanks again the Physioroom Team
Reply from Physioroom.com
Thanks for the feedback. Don't hesitate to get in touch if there is anything else that you need. We often post information on Facebook about advice and guides so why not like the page at https://www.facebook.com/physioroom/. Thanks again the Physioroom Team
Reply from Physioroom.com
Thanks for the feedback. Don't hesitate to get in touch if there is anything else that you need. We often post information on Facebook about advice and guides so why not like the page at https://www.facebook.com/physioroom/. Thanks again the Physioroom Team
Easy to order and a quick delivery…
Easy to order and a quick delivery service.
The product is of good quality and at a reasonable price.
April 9, 2022
Reply from Physioroom.com
Thanks for the feedback. Don't hesitate to get in touch if there is anything else that you need. We often post information on Facebook about advice and guides so why not like the page at https://www.facebook.com/physioroom/. Thanks again the Physioroom Team
Great spikey massage ball
Great spikey massage ball , cheap, works great, back better after using.
Fast delivery as well.
April 9, 2022
Reply from Physioroom.com
Thanks for the feedback. Don't hesitate to get in touch if there is anything else that you need. We often post information on Facebook about advice and guides so why not like the page at https://www.facebook.com/physioroom/. Thanks again the Physioroom Team
Got a temporary brace for my knee very…
Got a temporary brace for my knee very good value for money and came next day
April 9, 2022
Reply from Physioroom.com
Thanks for the feedback. Don't hesitate to get in touch if there is anything else that you need. We often post information on Facebook about advice and guides so why not like the page at https://www.facebook.com/physioroom/. Thanks again the Physioroom Team
Goods never arrived and it’s impossibleribbish…
Goods never arrived and it’s impossible to get hold of them. Hopeless. I have lost my money and wasted two weeks before buying the knee brace and ice pack I needed. One star is too
Many!
April 9, 2022
Unprompted review
Products were of a very low quality.
April 9, 2022
Reply from Physioroom.com
Thanks for the feedback. I am very sorry to hear the product did not match your expectations. Should you need any further assistance with the product, please do not hesitate to get in touch. Thanks again The Physioroom Team
Item and delivery super
Item and delivery super, BUT I did NOT feel comfortable being forced to use PayPal.
April 9, 2022
Reply from Physioroom.com
Thanks for the feedback. Don't hesitate to get in touch if there is anything else that you need. We often post information on Facebook about advice and guides so why not like the page at https://www.facebook.com/physioroom/. Thanks again the Physioroom Team
Excellent products and service
I ordered various items to help with a wrist injury and they came within a few days. I am finding the wrist splint in particular very efficacious.
When the parcel arrived a heat pack had been damaged in transit but a quick email to customer service and it was refunded straight away.
Will definitely use Physioroom again should the need arise.
April 8, 2022
Reply from Physioroom.com
Thanks for the feedback. Don't hesitate to get in touch if there is anything else that you need. We often post information on Facebook about advice and guides so why not like the page at https://www.facebook.com/physioroom/. Thanks again the Physioroom Team
Very happy with product
Very happy with product. I was sent the wrong size initial. Took some searching on their web site to find telephone number for customer services. But once made contact staff were very helpful and sorted out my issue quickly and efficiently.
April 8, 2022
Reply from Physioroom.com
Thanks for the feedback. Don't hesitate to get in touch if there is anything else that you need. We often post information on Facebook about advice and guides so why not like the page at https://www.facebook.com/physioroom/. Thanks again the Physioroom Team
Great products at good prices well made…
Great products at good prices well made and quick delivery
April 7, 2022
Reply from Physioroom.com
Thanks for the feedback. Don't hesitate to get in touch if there is anything else that you need. We often post information on Facebook about advice and guides so why not like the page at https://www.facebook.com/physioroom/. Thanks again the Physioroom Team
Fantastic support
This is the 3rd time I have brought these knee supports and they are brilliant. They give me the help that I need with my knee issues and pain and I definitely recommend to anyone.
April 7, 2022
Reply from Physioroom.com
Thanks for the feedback. Don't hesitate to get in touch if there is anything else that you need. We often post information on Facebook about advice and guides so why not like the page at https://www.facebook.com/physioroom/. Thanks again the Physioroom Team
The item I wanted was out of stock
The item I wanted was out of stock. I waited a few weeks then ordered again as it was showing as available. Having ordered and paid for the item, the next day I received an email telling me that there was a problem with the website and in fact the item was not available, so they had to send me a refund. Not impressed.
April 7, 2022
Reply from Physioroom.com
Hello Judith
Thank you for your review
On occasion it may happen that the number of items in our inventory may have a discrepancy, and I am very sorry this has been the case with your order.
Should you need any further help, please do not hesitate to get in touch.
Kind regards
The PhysioRoom Team
Reply from Physioroom.com
Thanks for the feedback. Don't hesitate to get in touch if there is anything else that you need. We often post information on Facebook about advice and guides so why not like the page at https://www.facebook.com/physioroom/. Thanks again the Physioroom Team
very good service
April 4, 2022
Reply from Physioroom.com
Thanks for the feedback. Don't hesitate to get in touch if there is anything else that you need. We often post information on Facebook about advice and guides so why not like the page at https://www.facebook.com/physioroom/. Thanks again the Physioroom Team
Reply from Physioroom.com
Thanks for the feedback. Don't hesitate to get in touch if there is anything else that you need. We often post information on Facebook about advice and guides so why not like the page at https://www.facebook.com/physioroom/. Thanks again the Physioroom Team
Good prompt service and delivery.
April 3, 2022
Reply from Physioroom.com
Thanks for the feedback. Don't hesitate to get in touch if there is anything else that you need. We often post information on Facebook about advice and guides so why not like the page at https://www.facebook.com/physioroom/. Thanks again the Physioroom Team
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