Physique Management Reviews 

9,526
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth service, and reliable high quality items that consistently arrive in perfect condition. People find the online ordering process very simple and appreciate the efficient service provided when acquiring necessary medical or therapeutic equipment. Some reviewers were not happy with severe delivery problems, noting that packages were frequently delayed, lost, or mishandled by the external couriers. A few consumers also mentioned encountering issues with specific items not meeting their expectations regarding a lack of stickiness, bent shapes, or incomplete parts.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick response times and... See more

Product

Reviewers highlight positive aspects of product quality, expressing immense satisfaction with reliable... See more

Quality

Consumers express great satisfaction regarding quality, highlighting that items are reliable and perform... See more

Order

People report ambiguous experiences with order processes and shipping. While many reviewers praise the easy... See more

Service

Reviewers mention positive feedback about service, highlighting excellent support, very quick delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Skinny bolster (15x66cm) nice colour. Arrived quickly and in good shape, thanks. I'm waiting for some cotton bolster covers to arrive (from another supplier), as its for home use. Will be using... See more

Company replied

Rated 5 out of 5 stars

I have had these in my walking boots and work shoes for several years, excellent product , i had trouble with my knees, hips and lower back so i was advised by a chiropractor to get these, they have b... See more

Company replied

Rated 5 out of 5 stars

Super helpful. Professional so quality products. Highest quality and great customer service who fixed a ?tech or me order error very quickly. Couldn’t recommend more. Extensive catalog for post should... See more

Company replied

Rated 5 out of 5 stars

Excellent service ,arrived earlier than expected. The product performed way beyond my expectations both in the fact that worked almost immediately and was/is very effective in relieving the knee pain... See more

Company replied


Company details

  1. Physiotherapy Equipment Supplier
  2. First Aid Station
  3. Medical Supply Store

About Physique Management

Written by the company

Formed in 1998, Physique Management is a leading supplier of sports injury, pitch side first aid, massage, complementary therapy and rehab exercise products. We’ve partnered with some of the world’s leading brands, medical professionals, clubs, and affiliates to develop a range of products to help keep you, your players or your patients in top condition.

Whatever your level of sport or activity, our products will help you to manage injuries as well as avoiding them. You’ll find a great selection of sports specific items for treatments and rehabilitation, that aim to enable faster recovery so you can get back to action.

We keep 99% of stock in-house so it’s available for next-day delivery and have a dedicated customer service team who are on hand to help answer any questions. Plus, we know how frustrating it can be when you can’t find everything you’re after, so we’ve introduced a product-sourcing service to give you a helping hand. We also understand that delivery should work around you, not the other way around, that’s why we offer delivery 7 days a week and next-day delivery.

Why choose Physique?

Written by the company

4 for the price of 3 - Mix & Match
We've increased our 4 for 3 offer and now have over 100 products in our great deal. You can mix and match any 4 for 3 items and the lowest priced item is FREE.
Trusted by professionals
Using advice and guidance from the very best sports healthcare professionals worldwide, we have developed an exceptional range of products.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(9,526)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Packaging was excessive

The box and packaging were excessive for just one tub. And it's not clear how environmentally friendly or disposable the packaging is.

July 14, 2025
Physique Management logo

Reply from Physique Management

Dear Nicola,

Thank you for taking the time to review the service you received from us. We package orders, particularly single tubs, to protect them from breaking in transit. We apologise if you felt there was too much packaging in your order.

We strive to package orders as environmentally friendly as possible and use recycled shredded cardboard or biodegradable packing peanuts to protect items inside parcels where possible. If your parcel arrived in a cardboard box, you can simply pop it in your recycling along with the filling if it was one of the above. If you would like to know any more about how to treat your order packaging, please do not hesitate to reach out to our team at sales@physque.co.uk.

Best wishes,
Physique Team

Rated 3 out of 5 stars

Order took almost a week to arrive…

Order took almost a week to arrive despite paying for next day delivery.

July 13, 2025
Physique Management logo

Reply from Physique Management

Good Afternoon Malcolm,

Thank you for taking the time to submit a review.

Unfortunately there was a delay at the local depot which caused the order to be held up. I can see this was raised with the courier directly and eventually delivered.

A refund for any carriage charges have also been issued due to the inconvenience.

Kind Regards
Physique Management

Rated 1 out of 5 stars

Unreliable

A very poor first experience from Physique. I ordered acupuncture needles on a Monday at 10.30am and selected next day delivery as I was running low on supplies. I specifically chose to shop with Physique as they offer next day delivery. My order was not delivered on Tuesday. I received an email on the Wednesday from Physique’s courier Evri that they were going to attempt delivery on Wednesday, but this would be well after business closing time, so I could not receive it. Even then emailed me to say they would try again on Friday when we were open, but failed to show in the time they said. After this I emailed Physique and requested a refund for my order which they processed promptly. If Physique stop using Evri and start using a reliable courier, I may consider ordering my clinic supplies from them again. Until they do, I won’t.

June 30, 2025
Physique Management logo

Reply from Physique Management

Good Morning,

Thank you for taking the time to submit a review.

Apologies to hear you had ongoing issues with your delivery. If you do have any issues please contact us as first response so we can get this resolved for you as soon as possible. We have passed on your feedback and also contacted you directly for further information.

Kind Regards
Physique Management

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look