While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including photo books, calendars, and canvases, noting their vibrant colors and sturdy construction. Many appreciate the user-friendly design tools, which offer extensive customization options and flexibility, allowing for personalized creations. The customer service is frequently highlighted as exceptional, with people commending the helpful, responsive, and attentive support staff who go above and beyond to assist with inquiries and resolve issues promptly. Consumers also value the efficient order process, with many receiving their products on time or even earlier than expected. The company's commitment to standing behind its products and addressing any concerns is a recurring positive theme.

What people talk about most

Product

People report positive experiences with product quality. Many customers praise the top-notch quality of photo... See more

Quality

Consumers find quality to be positive, consistently praising the top-notch product quality, especially for... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's... See more

Customer service

Clients share positive opinions on customer service, consistently praising its helpfulness, efficiency, and... See more

Order

Customers had positive experiences with order. Many reviewers expressed satisfaction with the ordering... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using Picaboo for many years now. I've made photobooks, calendars, customized coffee cups...you name it. The quality is always very good but the service is excellent. Anytime there has... See more

Company replied

Rated 5 out of 5 stars

After traveling or celebrating a big life event, creating a Picaboo book brings back memories. The ease of creation, the variety of themes, backgrounds, and photo layouts all provide for a personal t... See more

Company replied

Rated 5 out of 5 stars

I have been making photo books with Picaboo over 15 years. I absolutely love this company. When I first started, I had several questions. Picaboo support team was always there. One thing I would like... See more

Company replied

Rated 5 out of 5 stars

I have been a loyal customer of Picaboo for over 10 years, creating at least 8 calendars each fall for family Christmas gifts. I’ve also made many photo books. Their website is easy to use, and the fi... See more

Company replied


Company details

  1. Photo Printing Service

Written by the company

At Picaboo.com, we believe your memories deserve more than just a spot on your phone or in a folder on your computer. We help families, friends, and communities turn their stories into beautiful, lasting keepsakes. Whether it’s a stunning layflat photo book, a custom calendar, or a thoughtful photo gift, our mission is to make preserving life’s best moments simple, creative, and fun. Our platform is designed to be easy to use, with intuitive tools that let anyone, from first-timers to seasoned creators, bring their vision to life. Behind the scenes, our team is passionate about quality and service, ensuring that every order is printed with care and delivered quickly. Customers choose Picaboo not just for the products, but for the experience: the joy of creating something personal and the confidence that it will arrive looking great. We offer a wide range of products to bring your memories to life, including classic photo books, layflat photo books, cards, calendars, and many more customizable photo products. Every page tells a story, and it’s our privilege to help you share yours.


Contact info

4.9

Excellent

TrustScore 5 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Long time customer, first time reviewer

I've made probably 2 dozen books through Picaboo. Overall, the print quality is excellent. I've had a few issues over the years, which is to be expected from a big company, but the customer service makes up for it. I've always had fantastic service with no pushback with the very few issues I've had. Highly recommend!

December 9, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Julie, thank you so much for sharing this. Two dozen books is amazing, and we are truly grateful that you continue to choose Picaboo. We really appreciate your understanding and are so glad our customer service team was there for you when you needed support. It means a lot to know that even when something comes up, you can count on us to make it right. Thank you for the recommendation and for trusting us with your memories.

Tori & The Picaboo Team

Rated 5 out of 5 stars

I have been a solid fan of Picaboo…

I have been a solid fan of Picaboo since 2007. During those years I have made dozens of scrapbooks, all of them more beautiful than the last. This year alone, I am working on my 9th book, some of them for friends. What I love most about this program is the fact that there are so many options to make your books look amazing. No other package offers the same options that I know of. They always have great specials too! Another huge benefit of being a Picaboo customer is that their customer support is beyond fantastic. I have never been disappointed with the response time and the competent support. I can't imagine ever wanting to go to a different product for making my scrapbooks. I give them a 10/10 on all counts!

December 8, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Margaret, thank you so much for such an incredible note. Being part of your creative journey since 2007 truly means the world to us. We love hearing how much joy you find in making your scrapbooks and sharing them with friends, and we are honored to be the platform you trust year after year. It means so much that our design options, specials, and customer support continue to make your experience a great one. Your loyalty and your 10/10 are the highest compliments we could ask for.

Tori & The Picaboo Team

Rated 5 out of 5 stars

Great Customer Service to match their Products

The customer service is fast and always know how to fix an issue. And if they don't have the answer they get back to me quickly. Adriana is very helpful and patient when I have several questions following my initial one. I look forward to ordering more products from this company.

November 29, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Carman, thank you so much for sharing this. We’re so glad to hear our team has been able to help quickly and thoroughly, and we will be sure to pass along your kind words to Adriana. Knowing she made the process easier and more reassuring means a lot to us. We truly appreciate your trust and look forward to creating many more projects with you.

Tori & The Picaboo Team

Rated 5 out of 5 stars

Have used Picabbo for at least the last…10 years

Have used Picabbo for at least the last 10 years books and recently family calendars-last 10 years!
Program easy to use, lots of flexability-great print of end product and prompt friendly service.

December 7, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

David, thank you so much for sharing this. It means a lot that you’ve trusted Picaboo for both books and family calendars for over ten years. We’re so glad you’ve enjoyed the flexibility, quality, and friendly service along the way. Your continued support truly means everything to us.

Tori & The Picaboo Team

Rated 5 out of 5 stars

14 years of Making Christmas Gifts

According to my order history I have been ordering calendars 14 years. It started as gifts for my neighbors and sisters and has expanded to 14 calendars as Christmas gifts. I use photos from trips and experiences that people have been part of over the year. My experience with making the calendars has been easy and they have all arrived in a timely manner. I had to reorder 2 over the last 14 years, 1 for an error I made and one that Picaboo made. I have no regrets in using this company and will continue to use it.

December 6, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you so much for sharing this. 14 years of creating calendars and turning your trips and shared experiences into meaningful gifts is truly special. We love that what started as a few gifts has grown into such a thoughtful holiday tradition. It means a great deal to hear that the process has stayed easy, delivery has been reliable, and that when something did come up, we were able to make it right. We are honored to be part of something that brings so much connection and joy to the people in your life.

Tori & The Picaboo Team

Rated 5 out of 5 stars

Such a Wonderful Company

We have purchased over 80 photo books, plus multiple calendars from Picaboo. Their products are always great, and if something comes in that does not meet our satisfaction, they always stand behind their products. Making calendars and books are fun and easy, and getting the products is relatively quick.

December 2, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Daniel, over 80 photo books is incredible, and we are so grateful for your trust in Picaboo over the years. It means so much to hear that you continue to enjoy the quality, the creative process, and the quick turnaround. We are also glad you know we will always stand behind what we make. Thank you for letting us be part of so many memories.

Tori & The Picaboo Team

Rated 5 out of 5 stars

Terrific customer service

Terrific customer service! Friendly and helpful, quick to solve the problem, and even followed up the next day to make sure everything was sorted out for me.

December 3, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Karen! We are so glad to hear that our customer service team took great care of you. Friendly, helpful support and quick resolutions are exactly what we aim for, and it is wonderful to know the follow up made a difference too.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Beautiful Albums and Cards

The quality of the products from Picaboo are superb. Every year we print a lay-flat photo album of our family activities and our Christmas cards are always from Picaboo.

December 1, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Andreas! We are so glad to hear that you enjoy the quality of our products and that your yearly lay flat family album and Christmas cards come from Picaboo. It means a lot to be part of those traditions.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Great products and easy to use!

I created some Christmas cards and notebooks with picaboo.com. The program was very easy to use and I love my products!!

December 4, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Cathie! We are so glad the creation process felt easy and that you love how your Christmas cards and notebooks turned out. It is wonderful to hear you enjoyed your experience with Picaboo.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Good product for a reasonable price and…

Good product for a reasonable price and excellent customer service when issues arise. Nice that Picaboo stands behind their products- much appreciated

December 4, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Dean! We are glad to hear you enjoy the quality and value of the products, and we appreciate you sharing your experience with our customer service team. Standing behind what we make is important to us, and we are happy to know that has come through in your interactions.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

I’ve ordered from Picaboo for years

I’ve ordered from Picaboo for years. The website is easy to use. I make photo books and calendars as Christmas gifts for family. They look great and everyone loves them.

December 4, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Vincent! We are so glad you have been creating with us for years. It is wonderful to hear that the website feels easy to use and that your photo books and calendars have become gifts your family loves. We appreciate you trusting us with those special projects.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Picaboo gives my travel photos a professional appearance.

I am a photographer who creates an annual calendar featuring my travel photos. I have used Picaboo exclusively for the last eight years. In prior years, I used other companies that serviced the photography community. I spared no expense on this annual project. They all had a high quality calendar product, but Picaboo was the only company that gave my calendar photos the beautiful, professional appearance that I wanted to affix my name on. To top it off, they have the best product price point.

December 4, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Joseph! We truly appreciate you trusting Picaboo with your travel calendar for the past eight years. Hearing this from a photographer means a great deal. It is wonderful to know that our print quality gives your images the professional look you want your name attached to and that the value stands out as well.

We are grateful for your continued confidence in us.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Easy to use 25 year customer from…

Easy to use 25 year customer from calendars to mugs to books
Excellent products

November 25, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, George! 25 years is remarkable, and we are incredibly grateful for your long time support. It is great to hear that the site feels easy to use and that you have enjoyed everything from calendars to mugs to books. We appreciate you sharing your experience.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

I LOVE the product

I LOVE the product - clarity of photos, ease of putting it together, and have already made 79 different books. WOW!

November 20, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Margot! 79 books is incredible, and we are thrilled to hear how much you love the clarity of the photos and the ease of creating them. We are so grateful you have trusted Picaboo with so many of your projects.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

High Quality Photo books & Calendars…

Picaboo has printed my memento photo books and calendars for several years. Their quality, responsiveness, and support are why I keep returning!

December 1, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Wendy! We are so glad you have trusted Picaboo with your memento books and calendars over the years. It means so much to hear that the quality, responsiveness, and support keep bringing you back. We truly appreciate you sharing this.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

High quality - Quick Response

High quality - I had a picture that printed the wrong way and they fixed it right away with a new book. Site is easy to use ! Been using for years !

November 14, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Robert! We are glad to hear you have been creating with us for years and that the site feels easy to use. Thank you as well for sharing your experience with the misprinted photo. We are always happy to make things right quickly.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Long time customer

I have 9 grandchildren with the oldest being 13 and every year for their birthday, I make them a photo-book with pics of their year -I've ordered a total or 73 + books so far. The books are so beautiful, vibrant and capture wonderful memories. There is only one issue I had most recently. At the end of the book I do a write up and the last book the write up didn't print - however, that may have been my fault. I wish picaboo would have noticed this and send me a message.

December 3, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Your tradition for your grandkids is such a sweet one and it genuinely made our whole team smile. 73 books is a lot of birthdays and a lot of love, and we’re grateful you’ve trusted us to help capture those memories.

I’m really sorry the final write-up didn’t print on your most recent book. Whether it was a design slip or something on our end, we always want your books to arrive exactly the way you envisioned. If anything ever looks off or doesn’t print the way you expected, please reach out to us at support@picaboo.com
so we can make it right. We’re always here to help fix a problem and make sure every gift you create turns out beautifully.

Thank you again for sharing your experience and for letting us be part of your family’s story.

-Tori & The Picaboo Team

Rated 5 out of 5 stars

YEARS OF GREAT SERVICE

Picaboo has the print formats for the type of photographs that I take.

Their book and calendar products are top notch.

November 25, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Mike! We are glad to hear that our formats work well for your style of photography and that you have been happy with both the book and calendar products. We appreciate you taking the time to share your experience.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Long time customer & will continue to be

I have used Picaboo for over 10 years and if I have had to reach out to customer service, they are always responsive and helpful.
This last time was a question I had about a coupon and they had to look in to something for me and got back to me in a timely manner with the information I needed.

November 25, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Stet! We really appreciate you being with Picaboo for more than 10 years. It is great to hear that our customer service team has always been responsive and helpful when you needed them. Thank you as well for sharing your recent experience with the coupon question. We are glad the team was able to look into it and get back to you quickly.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

My go-to website for creating books and calendars

Picaboo is my go-to website for creating books and calendars. I've created at least 50 projects on Picaboo over the years and have been pleased with the results. The paper used and the photo reproductions are of high quality, and the customer service is prompt and friendly.
I create, then watch for sales to get the best deals. The one thing I would like to see back is the square 5x5 inch mini books as I used to use that version often to make an ABC board book.

November 25, 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thank you, Kathy! Creating more than 50 projects over the years is incredible, and we are so glad Picaboo has become your go to for books and calendars. It is wonderful to hear that the print and paper quality have consistently met your expectations and that our customer service team has been friendly and quick to help. We also love your approach of creating first and watching for sales.

Thank you as well for sharing your note about the 5x5 mini books. Feedback like this helps us understand what customers miss and what could be valuable to bring back.

We truly appreciate your long time support.

—Tori & The Picaboo Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look