Picnic Street Reviews 30

TrustScore 4.5 out of 5

4.4

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Rated 3 out of 5 stars

Hi there, it was our first order with Picnic; we made an order with the purpose of getting the AussieMite (which is really hard to find in local supermarkets) and because of the shipping fee,... See more

Rated 5 out of 5 stars

I was really delighted with the ease of ordering and the timely delivery given the expected Christmas rush. It meant a lot to us that we could get something delivered to family that we miss much. A gr... See more

Company replied

Rated 5 out of 5 stars

I have now been ordering with Picnic Street weekly for around 6 months (since COVID lockdown 1). I love the fact that I can order genuine Australian made products delivered to my door, without searchi... See more

Company replied

Rated 5 out of 5 stars

Ordering is easy. Communication is great. Delivered as expected. Items were well packaged. Not to mention great pantry items! Highly recommended. Will definitely keep shopping at Picnic Street.

Company details

  1. Supermarket
  2. Grocery Delivery Service
  3. Grocery Store

Information provided by various external sources

Picnic St is your online home delivery community uniting small and medium Australian producers to deliver your daily grocery needs. We will be constantly expanding our community and the variety of our products. With next day delivery to most metropolitan Melbourne, rest assured when you purchase from Picnic St you are buying Australian Made and Australian Owned products.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

30 reviews

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Rated 3 out of 5 stars

Hi there,

Hi there,

it was our first order with Picnic; we made an order with the purpose of getting the AussieMite (which is really hard to find in local supermarkets) and because of the shipping fee, we added other products to the order. We received confirmation and one day before the delivery date, I was informed that there was a refund for some products in my order: the AussieMites of course! If we were given the choice to cancel the order, we would have but the choice was not given.
We understand that the current situation with Covid makes things more difficult for everyone and I appreciated the reply from Ulas, saying he would try to find a solution for us and try to deliver the product.

On the positive side, the Biscuits for Belly and Boobs were more affordable than our local store so we would recommend people to purchase them from Picnic.

We are looking forward to hearing from Ulas.
Thank you

August 25, 2021
Rated 5 out of 5 stars

Great shopping experience

Ordering is easy. Communication is great. Delivered as expected. Items were well packaged. Not to mention great pantry items! Highly recommended. Will definitely keep shopping at Picnic Street.

June 6, 2021
Rated 5 out of 5 stars

Great! Experience!

Very pleasant experience with picnic street. Had an issue it was rectified promptly. Thank you!

April 27, 2021
Picnic Street logo

Reply from Picnic Street

Hi Betty,
We sorry to hear that you've gone through this kind of experience. Unfortunately we couldn't find a complaint about your order, we will call you back immediately.

Rated 3 out of 5 stars

Great selection of fruit

Fruit and veg was a great selection, though I did not receive any notification as to the time it was coming, staying at home all day was an inconvenience and did not receive any notification as to when it was delivered.
Would of been nice for a list of fruits that was delivered as some I was unsure of what type of fruit/ veg it was.

April 8, 2021
Rated 5 out of 5 stars

Great business

Great business to be dealing with. I had some issues with placing my order and the team was super quick to rey and resolve the issues. Products are also great.

March 15, 2021
Rated 5 out of 5 stars

Amazing

All the products were in great condition, loved all of them :) really like the part of providing icebags to keep the frozen item perfect.

March 1, 2021

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