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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the quality and competitive pricing. Many people appreciate the fast and reliable delivery service, with items frequently arriving promptly and well-packaged. The overall service is often described as outstanding, making the purchasing experience smooth and satisfactory for consumers. However, some customers were dissatisfied with the tracking information provided, noting that it was not always accurate or updated. A few other people also felt misled by product descriptions, mentioning instances where items were outdated or did not meet stated specifications.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

Customers consistently express satisfaction with the delivery service. Many reviewers highlight the speed of... See more

Price

People report positive experiences with price. Customers consistently find competitive and reasonable prices,... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and reliable... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the good quality of products, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

where do i start? i have always been moderately interested in astronomy ,after reading and searching for good telescopes and found about Dwarflab 3, so after searching for suppliers i came across Pics... See more

Rated 5 out of 5 stars

After ordering a telescope and being scammed from another site very close to Christmas (2 days!), I found PicStop whilst frantically searching for a reputable and reliable company that sold Celestron... See more

Rated 5 out of 5 stars

I used to shop at Picstop more frequently in past, but since postage cost was added to purchases I refrained to buy anything..there was no postage cost so I decided to make my recent purchase...good c... See more

Company replied


Company details

  1. Telescope Store
  2. Binoculars Store
  3. Cell Phone Accessory Store
  4. Computer Accessories Store
  5. Electronics Store
  6. Photo Shop

Written by the company

Established in 2000 in the Isle of Man, we specialise in optical, photographic and digital accessories and sell a wide range of products such as telescopes, binoculars, camera accessories, USB flash drives, memory cards, and much more, but with a particular focus in photography & computing. PicStop is 100% online, we have no retail outlets but have multiple warehouses in the UK & Isle of Man, we offer our products for sale across a number of marketplace channels and, of course, our own website where you can normally find the best rate for a product. We have authorised reseller status for many of the brands we stock, including Celestron, Vanguard, Skywatcher, Kingston, Samsung, SanDisk, and many more. You will find us on the "where to buy" section of many manufacturer websites. Apart from our competitive pricing, our consistent high level of service is what we believe sets us apart from our competition, online companies live and die by their reviews and with the growth of social media and the power this has it has become even more important to offer a better than just good service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

821 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic service

Great customer service from Gary and Paul, ordered Monday and got my Scope on the Tuesday morning. Just need some clear skies now to try it out.🙄
Will definitely be doing business again.

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Astronomy equipment

After researching a product it is good to know that by using Picstop I will be receiving my order promptly and in good condition. Picstop are definitely my first choice when purchasing my astronomy equipment.

February 25, 2025
Rated 5 out of 5 stars

Fantastic customer service

The buying and delivery process was super easy and fast, but where PicStop have excellend was dealing with an issue I had - no fault of their own, rather a defective part from the manufacturer. After a breif chat online, Gary from PicStop arranged for the supplier to send out a replacement - and this all happened within 24 hours.

I will 100% be using PicStop again, fantastic service.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service!

A huge thank you to both Gary and Paul for their outstanding customer service. I had a couple of inquiries regarding the ‘Vaonis Vespera II Smart Telescope’ and the prompt responses was very much appreciated. They both went above and beyond throughout the sales process and even after purchase. Telescope delivered within 1 day, same with stand, purchased separately.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great choice and great value

Great choice and great value. My SD cards arrived on time and was well packaged. I’ve ordered from picstop on numerous occasions and will continue to do so as they offer good value for money.

December 31, 2024
Rated 5 out of 5 stars

Would recommend this company

Just reviewing my accounts and came across PicStop account. They do not have "Delete account" button like some companies, but still after emailing them yesterday they acted very swiftly and today my account has been removed. I only ever placed few orders with them, but everything was great incl. product, delivery etc. Would definitely recommend them.

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Good Range of Genuine Products

Very fast service. Bought SDXC cards from Picstop because I've used them for a number of years, always good service.
it's good to be able to depend on their genuine products at a fair price.

December 31, 2024
Rated 5 out of 5 stars

What a fantastic company to deal with

What a fantastic company to deal with, they went on and above for us. After my son Chris ordered a telescope, ordered by mistake.
Royal Mail were being a royal pain when we tried to return the telescope and so the guys at Picstop organised the whole return and refund for us. I would highly recommend this company.

December 20, 2024
Unprompted review

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