Piet Klerkx - Groots in Wonen Reviews 

Product is as we expected.
No problem with the delivery.
No problem with payments.

Nette communicatie en keurige aflevering.

Erg tevreden over levering. Alles top in orde,

Do not buy from this company!
Order nr 20514056139 , 27214102377, 27214102378, 27214102380 & 47214103975
Reply to answer from PK.
Thank you for checking with me. I am afraid that the kitchen issues are not solved.
- One thing is solved: One appliance was broken at delivery and that is repaired!
- The kitchen stone top is damaged. By phone PK confirmed that this will be replaced, but nothing is confirmed yet by email. So still await.
- Induction cooking plate has been delivered with the wrong cable and not according to Dutch rules, thus this has to be replaced. When, not yet confirmed.
- Kitchen island was not built according to drawings. This has not been solved. Main office says we need to contact the showroom to solve this. So we are sent from the main office to the showroom and normally then back again. This is how it went the last 10 weeks.

Bathrooms
- tiles that are not straight and have a stain, not solved.
- the bathroom door we exchanged look different than the photo PK sent to us. On the photo it looks like 1 door, however, it consists of 2 doors. At delivery I checked the serial number and it was the same as in the email. Due to delays by the contractor, the door was installed last Saturday. We were not in the house at the time. When we came back we saw this rather ugly door. I contacted Kelly from customer service and she offered us 100 EUR compensation, since we didn't check the door at once when we got it, so basically she blamed us for not noticing. Well PK, we assume you are not trying to deceive us, so I found it not necessary to double check everything you do. But now I do understand it is needed.

Old message:
We bought bathroom furnitures and tiles for 2 bathrooms and 1 toilet, in addition to a kitchen and appliances! Before we confirmed the order, the sales persons were excellent. After we received the orders, the problems started! We thought this was a trustworthy company but from the problems started we have nothing else than problems! We bought for almost 30,000 EUR and they have treated us extremely poorly and rudly! Tiles poor, house brand poor quality and they delivered the kitchen not according to the drawings! Moreover, when we needed to exchange a product, it was a huge problem! They also exchanged our modern shower door with a cheap and ugly one! Their customer service with one exceptions, is normally very rude and not friendly. Awful experience from the day we got the first order. DO not buy from this company!!!! You can better pay a bit more and get top quality and service!!! Or even IKEA - at least they offer excellent customer service! PK says they sell you A quality but it is not true. Believe me!

Very helpful, very professional and irreplaceable quality.

The worst customer service I've come across in a long time. I'd give no stars if I could. I purchased a bed from here and was told to expect delivery in Week 10 of this year. Without any notification from Piet Klerkx (I tracked the order online myself), my order got pushed back to Week 11. I reached out to them for an explanation of the issue and to see if Week 11 was guaranteed. I was told they'd be reaching out to the supplier to confirm delivery but of course no one got back to me. I checked again this week and my order has been pushed back to Week 14!! Again with no notification or consideration that people like me are moving into completely unfurnished homes and need to be able to plan accordingly. What made it worse was that my friend also purchased the SAME BED, on the SAME DAY with me and his bed is being delivered next week! When I wrote to Piet Klerkx on this directly, this was their response:

We are sorry to hear that you have not heard from us, we expect your bed about week 14

With kind regards,
Angelique Klerkx
Customerservice Piet Klerkx

I called in today and was told that my bed was NOT EVEN IN PRODUCTION YET which as may well be a spit in the face. How is it that my friend's bed is produced and set to be delivered next week but mine isn't? The employee on the phone made no attempt to explain why and couldn't even pretend to care. She told me there were no guarantees my bed would be delivered in Week 14 and that PK would be in touch if there were any additional delays. Yea, sure.

They obviously couldn't care less about their customers or their experience. I would not do business with PK again or recommend anyone to do so either. For the money you'll spend and the additional headache that comes with their "service", go with another company.

UPDATE: I imagine this is the same Koen I spoke to on Facebook last week replying here. I'll save you some time by posting the useless response you gave me already on Facebook:

KOEN: Hi Darline, i'm very sorry. I see that the bed will be delivered in week 14. You will be contacted. I'm very sorry I can't do more for you. Regards, Koen.

ME: You're not giving me any new information Koen. I already know there is a delay and that my bed isn't in production. I would appreciate responses to all of the below:

How long does a bed take to be produced? Why didn't anyone catch that it wasn't in production yet when I reached out to Piet Klerkx in Week 10?

The production delay must be from your end considering my friend is getting his bed already next week and we ordered together. You should at least be honest about this.

Most importantly, WHY DON'T YOU UPDATE CUSTOMERS IMMEDIATELY ABOUT DELAYS?

I did not receive ANYTHING from Piet Klerkx giving me any updates on my order. It was always me having to reach out to discover these new delays just to get vague responses & empty apologies from "customer service." I now have to wait an extra month and got no proactive updates from Piet Klerkx so I could at least make a plan for myself. I moved into a completely unfurnished house and this is much longer to wait for something as important as a bed.

This is completely unacceptable. What compensation do you offer to customers who now have an additional month to wait for their delivery?

My questions remain unanswered as there's been no response.

UPDATE UPDATE: Received another call today that my bed is delayed by another week, of course. You want to know what I was offered for the now 5 weeks delay? A 100 euro discount - what a joke! 5 weeks of "it's coming next week, it's coming next week" and they take peanuts off of this ridiculously priced bed. This is basically them not charging me for installation which is no loss for them. It's a spit in the face really. And they wonder why people go to IKEA.

Surely THE WORST SHOP EVER.
Incompetence is present at all levels:
1. Planning of the space --> despite the fact that I brought to them a plan they messed up with the door opening
2. Contract --> they asked me to pay 50% upfront, but then the contract was mentioning only 25% pre-payment.
3. Delivery --> it happened weeks later that initially agreed and only part of the furniture was delivered
4. Quality of teh furniture --> all items were damaged in some parts. I had to hire a lawyer to get things sorted (after 1.5 years)
5. Customer service --> this is really a joke. If you wanto to understand the meaning of incompetence, chaos and disorganization, please give them a call.

Great company with super products and professional staff. If you need something for your house given this place a visit.

I ordered chairs and Sofa at piet Klerix Purmerend shop. Chairs were to be delivered on 1st July and Sofa was to be delivered end of July.

Strangely they give us a date and 2-4 days before the delivery they change it.

Final date was 14th Aug and guess what another Voice message for a change.

There is no one to understand that we are sitting on floor of our apartment. There is no one to solve the problem. It is causing frustration and inconvenience. We cant even invite our friends and family for house warming as we have no place to sit.

very very very very bad experience.

--Sumit Jhawar

I have yet to have a worse experience with Customer Service than the one I had with Piet Klerkx Amsterdam. I have been trying to cancel an order. The staff has been unhelpful and rude on the phone. It's been 10 days and I have not received a clear response to my request, nor a refund. At the moment, I wouldn't recommend this store to everyone.

Delivery and customer service support is very slow and difficult to reach. They ask you to pay upfront. Do not do it! If any problem occurs as it was in my case, you do not have any leverage to get it fixed.

The web customer service just cancel my order and I cannot log in anymore to see whether they are planning to come and fix the problem.

People of the assembly were very dishonest. They broke a part and they didn't say anything.

From July 2016 I am still waiting for a solution as yesterday, 13/02/2017, they came for the third time with the wrong part to replace..

I regret I bought the wardrobe in this shop!

We had the best experience while looking for a sofa in our new home. Mani really helped us out and completely understood our needs. He has a good vision on any interior design and had helpful comments on colours, styles and placement.

The sofa arrived today and it's even better than we expected. A big shoutout to Mani who works at Piet Klerkx and the helpful delivery men who managed to deliver to sofa to the 4th floor in Amsterdam.

We went to quite a few stores in Belgium and the Netherlands to find the sofa we wanted.
Finally went to Piet Klerx in Waalwijk where the people working there really took the time to guide us through all the possibilities to make sure that the sofa we finally got really was the one.
I would definitely recommend going here!
And by the way; The store itself is huge, so if not for the service, you should still go for a great overview of different furniture..

5/5!