Pill Doctor UK Reviews 

225
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

I have used them for years and they were always spot on. But now I send my money and don’t revive my tracking code or goods. i have tried continuously WhatsApping them and countless emails and phoning... See more

Rated 1 out of 5 stars

We were happy clients of Pilldoctor but over the past month, when we try to open their website on our browsers, we get the message "Sorry, you have been blocked". Emails to their "help" address get r... See more

Rated 1 out of 5 stars

SCAMMERS ! I have had the same experience as the other reviewers below Absolute shambles of a company ! I have placed an order over 3 weeks ago, they kept delayed shipping under false pretences.... See more

Company replied

Rated 5 out of 5 stars

In these days I seldom use this term sadly with customer service failing and in decline. My discectomy condition is not deemed "Urgent" by my GP and have to wait 5 weeks for an appointment which n... See more

Company details

  1. Pharmacy

Written by the company

Get your prescription in three easy steps with Pill Doctor, the best online pharmacy in the UK. Visit the website to choose the treatment and get it delivered.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

225 reviews

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No recent history of asking for reviews

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2.4

All reviews

(225)

1 review in the last 12 months

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Rated 4 out of 5 stars

Don't be sceptical, do use Pilldoctor but please work on communication!!

On my first time of using this company I must admit I wasn't to pleased. I had ordered next day delivery but having done my order earlier in the day, I expected hear something via E-mail about dispatch or some sort of tracking code. I tried contacting the company but go no response. I still didn't get a response to this day to the E-mail or online comments I sent and the phone just kept on ringing with no one answering. The order shows "complete" but on the face of it, it has quite a broad meaning and so wanted to know what it meant. I wanted a tracking number. My order would turn up, but on the Thursday having ordered it on the Tuesday morning. The same thing applied on my second order. The order status showed "complete" but no idea if it had been dispatched but appeared 2 days later however it should be Bourne in mind with the second order, Good Friday was in the way so it appeared on the Saturday, so by rights did come next day. So all in all, I would give this company 5 but here is the GOOD POINTS. The items are as described, the prices are good and I would use this company again and would recommend this company to others. All I would say is to please work on communications. I.E. When the item is dispatched, show it dispatched and give it a tracking number.

April 5, 2018
Unprompted review
Rated 5 out of 5 stars

Consistently great service!

A truly genuine amd trustworthy company. Very quick delivery and communication at every step of the process.
Compared to the disastrous process of trying to see my local gp, this is easy and worth the money.
I am a repeat customer and will continue to use Pill Doctor.

April 5, 2018
Unprompted review
Rated 5 out of 5 stars

Summery

Ordered no problem and my delivery was really quick and a pleasure doing business with pill doctor will continue doing business in the future.

April 5, 2018
Unprompted review
Rated 4 out of 5 stars

Customer service

Rocky start but customer service was great at helping rectify the problem (fast too). Very understanding and compensating. Will be using again.

April 5, 2018
Unprompted review
Rated 4 out of 5 stars

#34196

#34196. I have been asked to leave a review. I haven't received my order yet. My order was completed on Tuesday. This morning I have left a message on live chat but no response yet. So I'm confused 😕. Please can someone sort it out for me???.After leaving this review I had a chat with a lovely lady from customer service, she apologised for the confusion with my order and i was sent a tracking number. Apparently my order is still in Romford but its just been delivered as she assured me it would. So thank you. I will definitely order again.

March 29, 2018
Unprompted review
Rated 4 out of 5 stars

Would use again

I had a little bumpy start with this company but I was able to speak to customer service who reassured me they would find out where my parcel was. Less than an hour later I was told it would be delivered that day. Good products and kind customer service. Would use again.

March 20, 2018
Unprompted review
Rated 2 out of 5 stars

1h30m on the phone, STILL no answer

I've been on the phone to PillDoctor for 1 hour and 23 minutes. At the start of the call I was third in the queue. I started the call at 1635, and it's now 1759 and still no answer. I've been "number one" in the queue for around 30 minutes. My "next day delivery" order has not arrived, hence my call.

March 20, 2018
Unprompted review
Rated 5 out of 5 stars

I was a bit weary about ordering…

I was a bit weary about ordering medication online but they were excellent and very professional and put my mind at ease. I’ll definitely be using them in the future

March 10, 2018
Unprompted review
Rated 1 out of 5 stars

Nightmare!

It may be because I was using an iPad, but I tried numerous times to place an order. I filled in the questionnaire, with in depth information, which was time consuming in itself. I then had a problem answering one of the questions. I wanted to answer no, but when I pressed the ‘no’ button, I was told to contact my GP immediately. Hmmmmm, so being healthy apart from the current condition that I require the medication for, alerts me to contact my GP immediately! I think not. With my GP surgery, I’d be a goner before I even got past the surgery’s reception staff!

I tried the message option to find out why I had to do the above. Nothing...no response, nothing!

Then when I tried to proceed, I just couldn’t. I was told that I needed to to tick the questions that I’d already answered!

It could be because I was using my iPad, I don’t know but I just wasted over an hour trying to place my order.

I STILL couldn’t proceed, so I didn’t place my order......maybe that was fate intervening, warning me that this website was nothing but a waste of time and money!

Very disappointing!

I thought this was a trustworthy website.....may be I was wrong!

At least I didn’t part with any money, thankfully!

Stay away.

March 9, 2018
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Hello Dx,

Thank you for the review. We do sincerely apologise for the possible error on our system that prevented you from placing an order. Please give us a call on 0203 773 2742 and we will be able to assist you over the phone. We look forward to hearing from you.

Thank You
Mark

Rated 5 out of 5 stars

I made a mistake entering the wrong…

I made a mistake entering the wrong postcode as I had just moved, I contacted pill doctor but my parcel had already been dispensed and was on its way I was told to contact the royal mail office as they had the parcel I quickly got the problem solved and my parcel will be here tomorrow, the staff were polite and helpful and I was amazed I'd get my parcel this week because of my mistake I thought it would be a week or so before I got it. Five stars from me

March 9, 2018
Unprompted review
Rated 5 out of 5 stars

My order was excellent

What can I say. Very easy to order. No worries or fuss. Got my order 2 days later for the post man. The quality is the same as what you'd get of your doctor from a proper manufacturer. Nuthink rong at all. You pay for the best. I will be using PillDoctor agen thanks

March 8, 2018
Unprompted review
Rated 1 out of 5 stars

terrible terrible service asked me to …

terrible terrible service asked me to delete my first review on my account about this service - treated horribly by the admin team took my cash and refused my prescription twice - though it was meant to be easier and the doctors note was rude and i’n capital letters basically telling me that it’s refused even though ukmeds allowed it and all british doctors in the nhs allows it - DO NOT USE THIS SERVICE

February 12, 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Delivery was a bit costly to northern ireland £19.99 for 2 day delivery DPD. Going by other reviews must be an error but anyway good service nice and friendly staff they refunded me. Very quick delivery good product. Will be using again thank you

February 1, 2018
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Hi Karen

We are still trying to fix our delivery system, we would like to offer a refund.

Thank you

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