Pill Doctor UK Reviews 

225
•
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have used them for years and they were always spot on. But now I send my money and don’t revive my tracking code or goods. i have tried continuously WhatsApping them and countless emails and phoning... See more

Rated 1 out of 5 stars

We were happy clients of Pilldoctor but over the past month, when we try to open their website on our browsers, we get the message "Sorry, you have been blocked". Emails to their "help" address get r... See more

Rated 1 out of 5 stars

SCAMMERS ! I have had the same experience as the other reviewers below Absolute shambles of a company ! I have placed an order over 3 weeks ago, they kept delayed shipping under false pretences.... See more

Company replied

Rated 5 out of 5 stars

In these days I seldom use this term sadly with customer service failing and in decline. My discectomy condition is not deemed "Urgent" by my GP and have to wait 5 weeks for an appointment which n... See more

Company details

  1. Pharmacy

Written by the company

Get your prescription in three easy steps with Pill Doctor, the best online pharmacy in the UK. Visit the website to choose the treatment and get it delivered.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(225)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have ordered my medication from this…

I have ordered my medication from this website a few times. I always got the genuine product in sealed boxes. Delivery was quick.

January 12, 2023
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Patient,

Thank You for the review!

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom

Rated 5 out of 5 stars

Cannot fault this company

Cannot fault this company. Screening process was straightforward and completed within days. The medication came soon after in plain packaging, which is greatly appreciated, same goes for repeat orders (though without having to go through consulation for repeats). Highly recommend.

January 3, 2023
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Patient,

Thank You for the review!

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom

Rated 5 out of 5 stars

Exemplary service

The service was exemplary. The price was competitive, my request was properly screened and, once approved, delivery was swift. Highly recommended.

December 9, 2022
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Patient,

Thank You for the review!

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom

Rated 5 out of 5 stars

Excellent communication and speedy…

Excellent communication and speedy delivery.

January 6, 2023
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Patient,

Thank You for the review!

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom

Rated 5 out of 5 stars

Great Service

Easy ordering, fast turnaround and was here the next day. Highly recommend

February 2, 2023
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Patient,

Thank You for the review!

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom

Rated 5 out of 5 stars

Excellent customer service and swift…

Excellent customer service and swift delivery of my medications.

October 8, 2022
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Patient,

Thank You for the review!

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom

Rated 5 out of 5 stars

Fantastic service would highly…

Fantastic service would highly recommend and will definitely use them again in the future

November 14, 2022
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Patient,

Thank You for the review!

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom

Rated 5 out of 5 stars

This is a medication that i need whem i…

This is a medication that i need whem i go through episods so i lm greatful to know my symptoms and be able to order promptly to help reduce my symptoms.

December 30, 2022
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Patient,

Thank You for the review!

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom

Rated 5 out of 5 stars

Very good experience

Very good experience. Came in few days after ordering. No problem at all. Will be ordering again.

January 3, 2023
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Patient,

Thank You for the review!

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom

Rated 5 out of 5 stars

First class service

The communication was excellent from placing the order to receiving it.Delivery was prompt considering Royal Mail disruption.

November 26, 2022
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Patient,

Thank You for the review!

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom

Rated 5 out of 5 stars

Was worried by -ive reviews but all good with me

Ordered from them and items were delivered within 5 days, I was concerned having read some of the reviews on here which I didn’t see until after I’d placed my order.
For me no issues whatsoever although I can imagine there may be some frustration that their ‘phone doesn’t appear to be monitored.

December 12, 2022
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Patient,

Thank You for the review!

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom

Rated 5 out of 5 stars

Great company fast service

December 4, 2022
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Patient,

Thank You for the review!

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom

Rated 5 out of 5 stars

Will be ordering from them again

Easy to order and thorough questions prior to medication being prescribed. Informed of how my order was being processed. Good value for money, definitely cheaper than other websites. Very happy with my experience and will be ordering from them again.

November 16, 2022
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Patient,

Thank You for the review!

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom

Rated 5 out of 5 stars

I made a recent order from pill doctor…

I made a recent order from pill doctor and then read some of the reviews. I was tempted to cancel but glad I didn’t. My order took about a week to arrive and I was kept informed of its progress with a Royal Mail tracking number.

December 7, 2022
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Patient,

Thank You for the review!

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom

Rated 5 out of 5 stars

Ignore any bad reviews, these guys are LEGIT

Almost every online pharmacy was out of stock of my weight loss medication - some saying they wouldn't have any more until January. I tried Pilldoctor and I was concerned about some of the bad reviews I had seen on here (admittedly these were from a long time ago). I messaged customer service the day after I placed my order, they responded right back to me with my Royal Mail tracking number. I ordered late on the 22nd November, my order arrived this morning safe and sound (28th November) - the only reason it was delayed was because of the Royal Mail strikes, it was posted using 48 hour service as they stated they would. Lovely customer service reps, can fault them from start to finish. Medication is legit, packaged well and discreetly if that worries you. I would not hesitate to recommend them or use them again!

November 22, 2022
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Patient,

Thank You for the review!

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom

Rated 1 out of 5 stars

Dr Rip off

ABSOLUTE rip off company

order number 19498

do not buy are not part of governing board of pharmaceuticals…..who knows whether their products are legitimate

they steal your money and don't send you anything

their company representative MAX is a bully who is incapable of having a decent conversation. he shouts bullies then hangs up - customer service at its finest

AVOID buying from them

in response to PILL DOCTOR REPLY

if you want my advice on how to improve your service then don’t steal customers money train your staff not to shout or bully customers don’t ignore countless emails make sure you deliver their medicines don’t blame them for your mistakes and don't use their credit card details without their permission

i stand by my review 110%

you can ask people to press on the link all you want …. i asked for a signature to prove it was delivered TO ME snd you failed to do that fact still remains you took my money and delivered nothing to me ……considering you sell medicines you would think a signature was a MUST …..grossly negligent

times are hard how can you live with yourselves by taking my money. how many others have you scammed

anyway luckily the credit card company saw in my favour and now you’re bitter ….

just move on

November 3, 2022
Pill Doctor UK logo

Reply from Pill Doctor UK

We are sorry you had this experience with our company however as we discussed on the phone, you submitted the wrong address with your order; for which we have delivered the order; this is proof that your order was delivered to the address you submitted to us.
https://mydhl.express.dhl/gb/en/tracking.html#/results?id=6031384170

If there is anything else we could have done to improve your experience please let us know.
I am sure all customers who read this review can click on this link and check the tracking number from DHL which states delivered!!

Kind Regards!

Rated 5 out of 5 stars

10/10 Would Recommend!

Made an order with pill doctor this week and received it in two days. I was a bit concerned after reading the reviews but I’ve had a smooth experience, receiving the medication I ordered very quickly. Will be using pill doctor every month from now on, thanku!
Lynsey

October 27, 2022
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Patient,

Thank You for the review!

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom

Rated 1 out of 5 stars

Appalling service and non existent communication😡

I ordered my medication 10 days ago and am still awaiting a tracking number and delivery confirmation. This in itself is a problem as the website states 48 hr delvery, but is exacerbated by poor communication, including a phone that’s never answered, and emails that take days to be responded to and which do not provide any answers. This company have taken almost £450 from my account for medication I have not received. This is totally unacceptable😡

3/11/22: Response to the company’s reply:
The company reply below is not factually correct. The company took my money for goods that they did not have in stock with the full knowledge that stock levels were an ongoing issue and significant delays would occur. The money for medication should not have taken in these circumstances as, had I known there was no stock, I would not have placed the order. It is noteworthy that other online pharmacies were more honest and posted online that they were out of stock.

When the order was not progressed following taking the money, communication was appalling with the phone line not manned most of the time and there was no answerphone facility to leave a message.

I did eventually get a refund after being persistent and making dozens of calls to the phone number over more than a week before I finally got an answer. My review was honest and accurate as I had not received a refund at the time I wrote this review. Interestingly, I finally got a refund after I told the staff member I spoke to that I had written this review! At that point he advised that they still had no stock! Yet they’d had my money for almost 2 weeks!

October 17, 2022
Pill Doctor UK logo

Reply from Pill Doctor UK

Sorry, you had a bad experience with us; We would appreciate it if you mentioned that your money was refunded back to you when we couldn't ship your order due to circumstances beyond us.

We never keep customers' monies when we don't provide the service they required from us. I believe at some point Trustpilot will add images so we could share proof of refund with other users.

Kind Regards!

Rated 5 out of 5 stars

Excellent experience.

Excellent experience.
I have been using this pharmacy for almost an year now and they didn’t disappoint once. All this negative reviews are from fake people otherwise I cannot understand why I did not had a single problem. Always reply to my emails, questions, good advices on products and fast delivery on the orders.

October 3, 2022
Unprompted review
Pill Doctor UK logo

Reply from Pill Doctor UK

Dear Patient,

Thank You for the review!

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look