Pilloway Reviews 

I ordered two pillows from Pillow Way in early July, and I am still waiting for the second pillow to arrive.

After numerous emails back and forth, I was told that the pillow had been delivered. However, the only thing I actually received was a complimentary pillowcase — which was already falling apart. The pillow I paid for has never arrived.

I haven’t received any meaningful response from the company in weeks, despite trying to follow this up, and at this point I’m genuinely questioning whether this company is legitimate.

What makes the situation even more disappointing is that I also contacted them about the money-back guarantee advertised on their website. Since raising this, I have received no response at all.

I will now be initiating a chargeback through my credit card company. I wanted to share my experience because I would hate for anyone else to spend their money and end up in the same situation.

Very disappointing customer service and an incredibly frustrating experience from start to finish.

This is on customer service and delivery times as I have waited a month and not received my pillow. I wish I researched first. The website states quick delivery, which is what I expected. It seems like an Australian company but the tracking once it finally appeared is from another country. I have reached out to customer service which looks like a generic email which is hard to read. I would not purchase again.

Insanely thin and low quality pillow. Genuinely the quality you'd expect from a $10 pillow at a bargain shop. It is not supportive and it's lumpy and uneven. Ordered from the Australian site and yet it still comes from china.
When you raise a concern to their team, you get blocked.

Note: The official website filters out and manipulates their reviews so it appears to have a higher rating than it does. Do not fall trap to their deceptive advertising. The company has been reported to ACCC.

I’ve seen the negative reviews but my experience was good. I LOVE the cooling fabric of the cover. I note someone said it wasn’t long enough I can see where they are coming from but I find it comfortable and although I just bought it out of curiosity ( don’t have any specific aches or pains occasional stiff neck maybe.) But I am loving this thing! I get so comfortable for sleep. I had a great experience with delivery it was super quick.

Product is great :) I use it every night. Shipping was 9 days so good enough for me. I did get a email regarding a delay they had in shipping but thankfully my order was not affected

Not what it’s hyped up to be. Too soft, poor structure and not long enough. Wouldn’t recommend

They don't even deserve 1 star.
Thought I was ordering from an Australian company but my order took a month to come from China. And its made of cheap stuffing that is so minimal that it doesn't even provide support as advertised. Its a waste of money! Do not buy from them, they're scammers!!!

pillow arrived quickly and safely.
can't imagine sleeping without it now.
so soft and cool.
i think i've been tossing and turning less now too.