Ordered on Thurs morning, arrived the next day. Well packaged and all very healthy and vibrant plants. Taking the rock wool off is a great idea, not only for postage prices, but saves any messing abou... See more
Company replied
Pimplants
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See what reviewers are saying
I would recommend this seller to anyone wishing to purchase aquatic plants. There is a comprehensive range of plants at good prices so you will find what you want, and also collections to make up you... See more
Company replied
Second time I bought plants and they are great and healthy. I bought some plants from another aquatic plant online shop which were much more expensive but these came with a snail infestation and caus... See more
Paid for XL plant selection. Plants arrived 7 days late (excusable as this was royal mail delays not pimplants). the plants were healthy but all very small, in fact I could see no difference between... See more
Company replied
Company details
Written by the company
Pimplants / Party in my Plants are a Specialist Live Plant & Aquascaping Retailer. As an Aquarium Shop we cater to all aspects of Tropical Fish Keeping. We Stock one of the biggest selections of live plants in the UK and soon to stock many other items across the aquatic trade.
Contact info
Unit 1 Margrove Park Industrial Estate, TS123BZ, Boosbeck, United Kingdom
- Partyinmyplantsstore@gmail.com
- www.pimplants.com
First class service
First class service, I live in Northern Ireland and a lot of shops won’t post to N.I. I ordered plants and the very next next day I got an email asking for my full address (some how I forgot to add my house number) my plants we sent the same day and arrived the the next. The plants where very well packed with the name of each plant on each bag. Fantastic customer service an absolute must for anyone looking plants.
February 9, 2022
Reply from Pimplants
Thank you very much for your lovely review we will always try to give the best service possible!
Paid £19,00 for a monthly subscription…
Paid £19,00 for a monthly subscription however have received nothing but e-mails to order other plants.
Cannot log onto the website to check what is going on.
E-mailed them however e-mail address says it is undeliverable! So cannot contact them to find out what is happening.
Will contact Paypal and start the process of a refund. Glad I did not use my credit or debit card.
February 5, 2022
Reply from Pimplants
Hello. We are sorry you feel this way our subscription packs go out on a 1st Class royal mail delivery service which means they cannot be tracked and sometimes packages on any service can be lost.
Pimplants Team
Excellent fresh plants delivered the…
Excellent fresh plants delivered the very next day. Very pleased indeed and so are the fish!
February 3, 2022
Reply from Pimplants
Thank you for the review Joanne! Glad the fish are happy!
Pimplants Team
Extremely pleased with my order
Ordered on Thurs morning, arrived the next day. Well packaged and all very healthy and vibrant plants. Taking the rock wool off is a great idea, not only for postage prices, but saves any messing about separating it from the plants. First time I've used Pimplants, and will definitely use them again, excellent seller and excellent delivery time. *****
January 28, 2022
Unprompted review
Reply from Pimplants
Hi Stuart! Thanks for your kind review! Glad you love them!
Pimplants Team
Excellent customer service
Excellent customer service. I am very happy with the purchase. Thank you guys for all the help, and sending the desired plants.
January 24, 2022
Unprompted review
Reply from Pimplants
Thank you very much for your lovely review Angie much appreciated.
Pimplants Team
Flawless service!
Ordered a small starter plant pack and some frogbit.
The Frogbit was unavailable due to a stocking software mistake, they offered to either fully refund the frogbit or exchange it for Salvinia, a similar plant. Very friendly customer service, I didn't mind the inconvenience at all and I accepted the Salvinia.
Package arrived at 10:30AM the next day, plants were economically packaged in damp ziploc bags. All looked perfect, and were easy to open and plant. Box even included a % off code, a free bonus plant and a packet of haribos!
Perfect service, definitely ordering again. Thank you PIMplants!
January 20, 2022
Unprompted review
Reply from Pimplants
Thank you very much Emma! Very kind Review!
We will look out for your next order!
Pimplants Team
Good communications, poor product (rip off)
Paid for XL plant selection. Plants arrived 7 days late (excusable as this was royal mail delays not pimplants). the plants were healthy but all very small, in fact I could see no difference between them and there advertised small plant pack. Spent over £90 and received about £40 worth of plants (took them to local aquarium shop, owner thought I was joking when I said how much I paid for them). Contacted Pim who responded (good communication in fairness, very quick response). They agreed the website wasn't clear but said there was at least £100 of plants by their reckoning. Waste of time, complete rip off, would not use again. Good communications, poor product.
January 20, 2022
Reply from Pimplants
Our plant packs work on a value system. All packs will contain a higher value of plants than the pack costs however the plants can be small portions to Potted plants so it could have more or less of any size for example a small pack could contain multiple larger plants lets say 70% big plants to 30% small plants however an XL pack could contain 20% big plants to 80% small portions of plants. These are ofcourse extremes but we hope that this makes more sense now that the small pack and the XL or Mega pack work on a value system and not a size system.
We always try in our packs to offer plants for each part of the tank Back, Mid and foreground.
We are sorry that you feel this way Peter and maybe our descriptions need editing to make this more clear.
Pimplants Team
Excellent service
Excellent service, even with the backlog of new year they got my order to me next day.
January 19, 2022
Reply from Pimplants
Hi Stewart. Glad you are happy with your order and us hope the plants are growing well for you!
Pimplants Team
You guys are certiii
You guys were amazing with your service. I don’t know why, I’ve always been nervous ordering tricky things like plants online, but you made my order worth it. I love the packaging. And Thank you very much for the free sample of moss. All my fish are loving the new touches to the tank now 💯💯
January 17, 2022
Reply from Pimplants
Wow what a review! Thank you Patrick that means a lot to us. Glad you enjoyed your plants and a free moss that we randomly send out with orders.
Again thank you so much and look forward to seeing you again!
Pimplants Team
Not as cheap as it seems
Appears to be excellent value for money, until a plant arrived crushed and just shrivelled and died. Therefore not great value for money at all on plant pack
January 17, 2022
Reply from Pimplants
Hi Sev. We are very sorry that a plant has arrived damaged but we always rectify these issues if you send an email.
We don't see a email from you at all regarding your order or any issues with it. Please send us a email at Partyinmyplantsstore@gmail.com and we will sort the issue with you no problem at all.
Thanks Sev
Pimplants Team
Awful, stay clear
I ordered some plants (£30) at 14.08 on Thursday 16th December, expecting them to be shipped on Friday for next day delivery on Saturday. By Saturday they hadn't shipped so I contacted the company and was told 'in our shipping policy it says that we don't send any parcels on a Friday during December due to many delays with postal services..' ..'This will be sent on monday..'. It wasn't. It was shipped on Tuesday 21st.
The package arrived on Friday 24th. The plants were just in plastic bags inside a flimsy cardboard outer and were damaged on arrival. There was no bubble wrap or any other protection against damage. I immediately informed the shipper and supplied photos. I said I would put them in the tank but didn't hold out much hope. I tried to tie the mosses to stones and wood but they were falling apart and I couldn't. I was given a partial refund of £10.
We went away for a few days over Christmas and on our return there was virtually nothing left and I had to pick bits of moss and other plants out of the filters, etc. I contacted Pim Plants again but they have refused any further refund telling me it's my fault for not tying the mosses down! Aside from the fact that it was impossible given their condition, the mosses were only a part of the whole order anyway.
I have now had to resort to going through my credit card company. I would advise going elsewhere.
January 12, 2022
Unprompted review
Reply from Pimplants
We are again sorry you arent happy Richard however christmas delivery times are always an issue and we do have a dispatch time of 1-3 Days just incase we have very high sale period, which we often do over the christmas period.
We are sorry about the delivery time but over christmas we feel that this is a little unfair considering everyone's parcels are delayed around Christmas.
We did refund you for bad plants on delivery because of the longer delivery time but we won't refund a plant that someone has just not planted correctly this is not our fault and is down to user error. We are always on hand for planting and advice on keeping plants at Partyinmyplantsstore@gmail.com.
Moss always needs tying or sticking down to something (Wood, Rocks, Weight or ornament otherwise it will just move round the tank and end up in the filter.
Sorry you aren't happy again but we feel this review is injust and doesn't show both sides of the story.
However we are now looking into a different delivery courier as an option that has easier and more effective tracking just to make it easier for the customer to know where their parcel is at all times. Just one of the ways we are looking to improve our service for the future.
Pimplants Team
Very good service and quick delivery
January 12, 2022
Reply from Pimplants
Thank you Steve your order means a lot to us. Glad you enjoyed it!
Pimplants Team
They came well packaged and all of them…
They came well packaged and all of them were healthy, and free of pests and algae like they said they would be.
January 11, 2022
Reply from Pimplants
Thank you very much! We always do our best to give the best possible plants!
Glad you enjoyed them.
Pimplants Team
Lovely plants!
Very happy with my purchase. I’ve used aquarium plants in another tank so I know what to expect and how the quality should be. These plants were high quality and I even got a freebie for my first order! Quick delivery and plants arrived safely and in tact. Will be ordering again in the near future.
January 10, 2022
Reply from Pimplants
Thank you Callum your order means a lot to us and we appreciate your review very much so. Glad you were happy.
We are always available if you need any help with your plants now or in the future just send us an email.
Thanks
Pimplants Team
Reply from Pimplants
Thank you very much Brian your review means a lot to us!
If you ever need any help with your plants you know where we are.
Pimplants Team
Arrived on time in good condition
Arrived on time in good condition, plants are doing well in my aquarium highly recommended seller
January 8, 2022
Unprompted review
Reply from Pimplants
Thanks Steven for a very nice review!
Glad your enjoying your plants! If you need any help you can always ask us via or email.
Pimplants Team
Plants.
Excellent service and comms.
Plants was first class and healthy.
Definitely recommended.
December 22, 2021
Unprompted review
Reply from Pimplants
Fantastic! Thank you very much Shaun for the great review!
Glad you love the plants!
Pimplants Team
I thought this was some kind of wind up…
I thought this was some kind of wind up when I first got the plants! Not at all what is advertised on the website. You certainly don’t get the nice healthy plants as advertised on the website, but instead what looks like tiny little offcuts of plants with no roots in little polythene bags. Apparently they don’t send it with the protective plant pot and root wool to “save on their shipping costs”. And the “express delivery” they offer on their website is not express at all. There’s no tracking and it takes a week for them to turn up. It’s quite laughable really.
Customer service is quick to respond and they did offer a refund to be fair, but I’d advise you not to waste your time ordering from these guys.
December 21, 2021
Unprompted review
Reply from Pimplants
Hi Lenni.
First of all we are sorry you weren't happy with your order we don't want anyone to be unhappy with their order form us and we are working on making every part of our process better.
However we don't fully agree with what you have said about us and here is why below.
First of all Lets talk about the shipping time. We are a small company and as such we don't have amazon delivery vans because of this your order would only be delivered during working days and as 2 of these days were a weekend we should really take them out of your shipping time that you stated right? Your order was placed on the 15th at 19:53 no one is working at 10 to 8 on an evening here and no courier/postage service would be open even if we were. It was then dispatched the following morning on the 16th at 07:44. We used Royal Mail First Class delivery for your order and this is a 1-2 Day service so after our very speedy dispatch we believe that's pretty quick if all goes to plan right? So the 16th to the 21st minus 2 days = 3 Day Dispatch & shipping which in December before christmas i don't think is too bad at all.
We are sorry for that anyway if you believe that is not good enough but it's not something under our control. Well not completely as stated above we are always trying to improve our process we have actually made a change over the weekend to only offer Tracked 24-hour delivery so that all customers now get a tracking code and also get a quicker delivery time during Christmas times. (This is our first Christmas in business so we are still learning.) but we also believe you are making it out to be a larger time than it really was.
Anyway moving on Shipping costs next. We remove the 'Rock Wool' to reduce shipping weight and the pot to remove the size factor both help with shipping costs but they are not our shipping costs they are both of ours. We gave you free delivery on this order so we endure the costs of this so ofcourse we are going to try and save money on it because why wouldn't you? But we wouldn't do that if we believed the plants would be damaged in anyway and if we didn't take these items off the plants we would have to have passed on this extra delivery charge onto yourself.
So leading onto the plants. The plants not being healthy is harsh you even sent us a picture on arrival of the plants which we appreciate and those plants were very healthy still. We would also like to state the picture also includes all the plants which show roots on the plants so saying there are no roots is also harsh however. Note : Even plants without roots are very easy to grow and root in the aquarium but again this was not the case.
Sizing of plants. You ordered Small Plants x 3 + 1 Medium Plant. Usually when you order a small somthing maybe a small Tea Set or a small horse it quite often turns up small. It's rare to order a small helicopter for example and get a Chinook right? You usually order small for a reason. Helanthium bolivianum 'Quadricostatus' for instance was ordered in a medium and yet if you wanted a large one our 'Large Potted' size were available at the time of purchase but again if you order a medium we wont send you a large as that isn't what you asked for many people want to start out with small plants for a couple of reasons either they want their plants to 'grow in' with the rest of the plants, they want to get more variation of plants for their money or they have a small aquarium and they want small plants to fit in their aquarium.
Going onto the customer service we thank you for your nice comment about that we do try to be very helpful in everyway possible and we offered you a full refund if you wanted to send the plants back to us but it seems you have opted to keep the plants?
We aren't rogues, We aren't trying to rob anyone but if you order small plants then small plants is what you will receive"
Thank you for giving us a go anyway, Pimplants Team
I would recommend this seller to anyone…
I would recommend this seller to anyone wishing to purchase aquatic plants. There is a comprehensive range of plants at good prices so you will find what you want, and also collections to make up your mind for you and/or give you a good start in aquarium decor. Free tips and advice and prompt, efficient service.
Cannot think of a negative comment about Pimplants. Highly rated!
December 18, 2021
Unprompted review
Reply from Pimplants
Wow thank you Jonathan a very nice review! Glad you like our service and what we offer. Anything we can do to help in the future remember we ae just an email away!
Partyinmyplantsstore@gmail.com
Pimplants Team
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