⸻ ⭐️⭐️⭐️⭐️⭐️ I absolutely love Pineapple Island! Their bracelets are beautiful, well-made, and have that perfect laid-back, beachy vibe. I’ve bought several now and each one feels unique. They’... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I bought an anklet from the Surfers Against Sewage collection for my wife's 65th birthday. Not only is this a great looking item, the most inportant factor was the sustainability factor. I love what y... See more
Company replied
Leah is so helpful and the jewellery is great quality. I had a little issue with delivery, it got lost in the post but Leah sorted everything incredibly quickly. Now my items have arrived I'm so... See more
Bought from here a few times before and always a good experience with lovely, well made products with that sea and surf vibe. Items I have bought are well made and last, anklets I have purchased stand... See more
Company replied
Company details
- Jewelry Store
- Beach Clothing Store
- Clothing Store
- Fashion Accessories Store
- Jewelry Designer
- Online Marketplace
About Pineapple Island
Written by the company
Fashion that doesn't cost the Earth
Born in 2008, from a journey of solo-travel and self-discovery, Pineapple Island exists to introduce the fashion industry to jewellery and clothing that won't cost the Earth.
With every product made, we enable sustainable job creation for our makers in Bali and the UK. By cutting out big factories, we get money directly into the hands of smart & resourceful artisans.
How we create
We are a small team based along the South Coast of the UK in the seaside town of Bournemouth. We work closely with a studio in the heart of Bali, where we have a full time designer and part-time group of outworkers who create Pineapple Island jewellery as a second income.
With our head designer in Bali, we work together to create affordable jewellery and clothing for our customers to look good and feel good!
What we create
From beaded anklets to waterproof bracelets, all of our products are surf and sunshine inspired. We have most recently launched an organic clothing line and 100% recycled plastic jewellery collection in partnership with Surfers Against Sewage. It is our goal to continue to work on creating products sustainably and to continue to collaborate with incredible charities across the UK.Contact info
Pineapple House, BH9 1PA, Bournemouth, United Kingdom
- retail@pineapple-island.com
- www.pineapple-island.com
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Surfers Against Sewage
I bought an anklet from the Surfers Against Sewage collection for my wife's 65th birthday. Not only is this a great looking item, the most inportant factor was the sustainability factor. I love what you are doing with this collection to help tackle crisis we have created for our seas.
June 20, 2025
Reply from Pineapple Island
Thank you so much for your thoughtful review. We're really touched that you chose one of our recycled anklets for such a special occasion. Wishing your wife a very happy 65th! xx
Great item arrived quickly and was as…
Great item arrived quickly and was as described!
June 17, 2025
Reply from Pineapple Island
Thanks so much, Elaine :) Appreciate you taking the time to leave a review. xx
Great products and prices
Bought from here a few times before and always a good experience with lovely, well made products with that sea and surf vibe. Items I have bought are well made and last, anklets I have purchased stand up to water and sea. Quick delivery and easy ordering.
June 17, 2025
Reply from Pineapple Island
Thank you so much! We're so glad you love the vibe of our products and the anklets have held up well in the water. Really appreciate your support. xx
Quick delivery and beautiful bracelets.
June 17, 2025
Reply from Pineapple Island
Thank you so much, Carol. We're really happy to hear your bracelets arrived quickly and that you love them. Appreciate you taking the time to leave a review. x
Excellent customer service
Excellent customer service; emailed with a problem with an item and Penny organised a free replacement without having to return the broken item.
Absolutely recommend this company. Came across them at Boardmasters years ago and have bought some lovely pieces over time and this is the first item with an issue and the replacement service was excellent.
June 27, 2025
Unprompted review
Reply from Pineapple Island
Thank you so much for taking the time to leave such a kind review. I’m really glad Penny was able to help and get everything sorted for you. It means a lot to hear you’ve been with us since Boardmasters and have picked up some lovely pieces over the years. We really appreciate your support. x
I love you ankles I alway ordered from…
I love you ankles I alway ordered from u which I love they make summer better with them so thank you ☺️ the white I got a few weeks ago unfortunately broke which sucks but looking to get another
May 27, 2025
Reply from Pineapple Island
Thank you so much for your kind words and for always coming back to us, it really means a lot! I'm so sorry to hear one of your anklets broke though. If you'd like to pop us an email at retail@pineapple-island.com, we’ll be happy to see if there's anything we can do to help. 💛
Reply from Pineapple Island
Thank you so much Jasmine! So happy you love the jewellery and that it arrived nice and quickly. We really appreciate your support! 💛
Ordered and received 3 braclets
Ordered and received 3 braclets. Really good quality and value for money. As my spend was over £30 I was entitled to a free baseball cap which arrived with the bracelets, and again Really happy with it ☺️.
Arrived safe and quickly in padded envelope. Well done to sellers.
May 19, 2025
Reply from Pineapple Island
Thank you so much for your lovely review! We're really pleased you're happy with your bracelets (and your free hat too). Great to hear everything arrived safely and quickly. Hope to see you again soon! 💛
Reply from Pineapple Island
Thank you Sophie! So happy to hear everything went smoothly and that you’re pleased with your gift. 💛
Not good customer service when incorrect item sent
Quick delivery & very helpful service when I placed my order then immediately realised my address was wrong, Penny responded that they managed to amend the address before my order was sent out. However when I received my order one item was incorrect. I emailed 3 times and never got a response back, not even an acknowledgement.
April 11, 2025
Unprompted review
Reply from Pineapple Island
Hi Claire,
Thank you for your feedback and I’m really sorry to hear you’ve been left feeling disappointed.
We just wanted to let you know that we did reply to your email on the 11th of April but haven’t received a response since. We’ve checked our sent messages and it looks like it went through successfully, so we’re not quite sure what happened there. If you haven’t seen it, it may be worth checking your inbox again just in case it’s been missed.
In that message, we apologised for the issue and asked for a photo of the incorrect item so we could sort it out for you quickly. We’d still love to resolve this for you, so please feel free to get back in touch and we’ll make it right as soon as possible.
Best wishes
Alice
Excellent experience:)
Beautiful rings, great website,lovely packaging and quick delivery. Very happy with everything:)
April 14, 2025
Unprompted review
Reply from Pineapple Island
Thank you Lily, this made our day! So happy to hear you loved the rings and had a great experience from start to finish. We really appreciate your support and kind words 💛 xx
Amazing and friendly customer support, lovely items
Very nice jewellery, however bracelet broke but they sent a replacement free of charge straight away. Very friendly customer support, would recommend - just take care with items. 🏅
April 7, 2025
Unprompted review
Reply from Pineapple Island
Thanks so much for your kind words Jed. We’re really sorry your bracelet broke but glad we could sort a replacement quickly for you. We really appreciate your support and your feedback means a lot. Thanks again for recommending us and for shopping small 💛 x
Beautiful and well made bracelet and…
Beautiful and well made bracelet and anklet. They look so pretty. I am very pleased with my purchase.
Thank you x
April 2, 2025
Unprompted review
Reply from Pineapple Island
Thank you so much for your lovely review 💛 We’re so happy to hear you love your bracelet and anklet. Thanks again for supporting our small business.
Big love from the Pineapple Team x
Customer Service (broken ring)
This has already been a few times I’ve purchased with Pineapple Island. One of the gem fell off my silver ring and so I contacted them. I just want to say how impressed I am with their retail customer service as they sent me a free replacement and a free gift as saying sorry. I am happy to say I will be continue to be a customer !! The products itself is of course high quality.
March 5, 2025
Unprompted review
Reply from Pineapple Island
Thank you so much for your kind words and for being a returning customer – that means the world to us! We're really sorry the ring arrived with a fault, but so glad we could make it right for you. Your support and understanding are truly appreciated, and we’re so happy to hear you’ll be shopping with us again. Hope you love your new pieces!
I absolutely love the jewellery here
I absolutely love the jewellery here! Really well made, wonderful boho vibes and very reasonably priced. Customer service was exceptional (was sent one wrong item and this was immediately addressed and rectified). Will definitely be ordering here again :-).
February 28, 2025
Unprompted review
Reply from Pineapple Island
Thank you so much for your lovely review! We're so glad you love the jewellery – and we’re all about those boho vibes, so that means a lot 🧡 Sorry again for the mix-up, but we're really happy we could get it sorted quickly for you. Can’t wait to have you back for your next order!
Love the anklet
Love the anklet ! At first they sent the wrong order to me (but things like that can happen) , but they were super lovely and extremely kind enough to send me my correct order free of charge:))) and they even let me keep the wrong order I received. It came really fast, lovely packaging too! Would definitely order again :)
February 20, 2025
Unprompted review
Reply from Pineapple Island
Hey Jessica,
Ahh, this made our day! 💛 So glad we could get your order sorted and that you loved your anklet (and the little surprise extra 😉). Thanks for being so understanding, things don’t always go to plan, but we always want to make it right!
Really appreciate your support, and we can’t wait to send more goodies your way in the future! 🌊✨
The Pineapple Island Team x
Fantastic bracelets....and a lovely…
Fantastic bracelets....and a lovely business model.
Thank you.
February 19, 2025
Unprompted review
Reply from Pineapple Island
Hey Mark,
Thank you so much for your kind words! 💛Your support helps us continue creating handmade jewellery with purpose!
Hope to see you again soon! 🌊✨
The Pineapple Island Team xx
Reply from Pineapple Island
Hey Ian,
Thanks so much for your lovely review! 😊 We're so happy to hear you’re pleased with your order and our service. Hope you love your jewellery, and we’d love to see you back again soon!
Alice x
Just love my jewellery
Super excited about my delivery just love the necklace and bracelets, unusual and so reasonably priced.
February 7, 2025
Unprompted review
Reply from Pineapple Island
Hey Jacqui,
Ahh, we love seeing your name pop up again! 💛 It means so much to us that you keep coming back for more. So happy to hear you’re loving your new necklace and bracelets, we can’t wait to send more goodies your way in the future! ✨
Thanks for being part of the Pineapple Island family! 🌊💕
Penny x
I bought 3 shell necklaces and they…
I bought 3 shell necklaces and they look stunning.
February 7, 2025
Unprompted review
Reply from Pineapple Island
Hi Gourav,
Thanks so much for your order and for the lovely feedback on the necklaces! 💛 We're really sorry to hear that one arrived damaged. Pop us a message at retail@pineapple-island.com and we’ll get this sorted for you ASAP.
Looking forward to making this right! 🌊✨
Alice x
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