50 free spins plus 40 and no wins, this is not the way to treat new customers even a small win is expected when joining a new site, do not trust go to coral or paddy powers. They are fair with there p... See more
Company replied
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See what reviewers are saying
Started off good then really bad after that 270 quid in 2 days on 50ps hit twice both 9 quid spin after spin just rubbish spins. Dont think i can win something back after reading the review from lilly... See more
Company replied
Made a withdrawal of £100 through bank transfer (same method I made my deposits) as pink casino said this would be the fastest withdrawal method and the money would be in my account within afew minu... See more
Company replied
Been gambling for years and only company ive appreciated with actioning requests so quick with payments team. Received my winnings 4k within minutes after winning however bank held on to it for a re... See more
Company replied
Company details
Written by the company
Pink Casino is a well-established online casino, slots and bingo site. Pink Casino is a leading online casino in the UK. We have a selection of different games for you to play, including online slots like Rainbow Riches and Starburst, as well as Live Casino games and different Bingo games. T&Cs apply. 18+, www.begambleaware.org
Contact info
United Kingdom
- support@pinkcasino.co.uk
- www.pinkcasino.co.uk
You should know
2.9
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to withdraw and deposit
Easy to withdraw and deposit
Have won a few big wins now payouts are fast and stress free
June 27, 2025
Reply from Pink Casino
That's fantastic to hear! 😄 We're thrilled you're finding our platform easy to use and appreciate our fast and stress-free payouts, especially after some big wins! 🎉
All the best,
Pink Casino
Reason time frame for withdrawals
Reason time frame for withdrawals, could be nice if didn’t have to deposit to much to get a game , other then that good site
June 26, 2025
Reply from Pink Casino
Hi Lauren
Thanks for your feedback.
We appreciate you highlighting the positive and negatives aspects of our site. Pink Casino is committed to reviewing its withdrawal processes to ensure a smooth and accessible experience for all players.
Please be aware that I have sent you an internal request through Trustpilot to be in a position to handle your concerns.
Kind regards
PinkCasino
Reply from Pink Casino
Thanks for the positive feedback! We're glad you're enjoying our games! 😄
All the best,
Pink Casino
Pink Casino is very friendly and inviting
Pink Casino is very well managed, with friendly staff and a wide choice of games to suit all levels of player.
June 24, 2025
Reply from Pink Casino
Hi there Anthony,
Thank you so much for your wonderful feedback!
We're thrilled to hear you're having such a positive experience with Pink Casino. I
t's fantastic to know that you appreciate our friendly staff and the wide variety of games we offer.
We work hard to cater to all levels of players, and your comments validate our efforts.
If you ever have any suggestions for improvement or need any assistance, please don't hesitate to get in touch. We value your opinion!
Regards
The Pink Casino Team
Fantastic winning so much money
Fantastic winning so much money. Always payed out very quickly though this times a bit longer, but in fairness it is a lot of money!
Very impressed how your safer gambling division contacted me to check in and make sure I understood gambling support available, that I was not having a problem and that I could afford my spending so as not to cause problems for me.
I felt very supported as a customer.
Thank you
June 24, 2025
Reply from Pink Casino
Dear Philip,
artful thanks for your candid and positive review; this is greatly appreciated. It is essential to us that customers feel safe and supported, and we are pleased to hear that our team's proactive approach to responsible gaming reinforced this feeling for you.
We will use your feedback as an important compliment and motivation for the team who work to ensure player safety every day.
The commitment to responsible gaming is an absolute priority and we will continue to take this approach.
Kind regards
Pink Casino,
Reply from Pink Casino
Hi there Callum,
We're delighted to hear that you find our site easy to navigate and appreciate our selection of slots.
We'll ensure your comments are shared with our design and game selection teams.
We are committed to continuously improving your experience and maintaining a high standard.
Regards
The Pink Casino Team
Reply from Pink Casino
Hello Kirsty!
Thanks a bunch for the fantastic review!
We're chuffed to hear you're enjoying our game selection, speedy payouts, and user-friendly site.
We always aim to provide a top-notch experience!
Kind Regards,
Pink Casino
No matter the bet it has been taking an…
No matter the bet it has been taking an extra 9p every time. No way to contact then. Shocking and they owe me money for every spin I have had
June 21, 2025
Unprompted review
Reply from Pink Casino
Hi Jennifer,
Thank you for bringing your concern regarding a potential extra charge on your bets to our attention.
We can certainly understand your frustration with the situation you've described, and we take reports like this very seriously.
We are dedicated to providing a transparent and fair experience for all our players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
Pink Casino
Reply from Pink Casino
Dear Anna,
Thank you very much for your positive feedback! We understand how a win, however small, can greatly enhance the enjoyment of the game.
We are therefore pleased to hear that you had a pleasant and enjoyable experience. We are continuously committed to creating an exciting and potentially rewarding environment for all our players.
We remain committed to providing you with an enjoyable and engaging time on every visit.
Kind regards
Pink Casino,
Reply from Pink Casino
Hi Grant
That's fantastic to hear! 😄 We're thrilled you find our site easy to navigate and appreciate our fast payouts!
All the best,
Pink Casino
I was playing for a very long time and…
I was playing for a very long time and then they asked for my proof of address, myself and my bank card which I uploaded and then they asked me about a bank card I no longer have to which i told them and now their looking for proof of the old bank card I have closed the account
June 20, 2025
Unprompted review
Reply from Pink Casino
Hi Joanne
Thanks for sharing your experience of us at Pink Casino.
We understand your frustration with the verification process and apologise for the inconvenience this has caused.
We at Pink Casino are committed to reviewing your case and exploring alternative solutions for verifying your account.
Please be aware that I have sent you an internal request through Trustpilot to be in a position to handle your concerns.
Kind regards
Pink Casino
Really balanced wins
Really balanced wins. Fast payout, good support. Good bonuses, high wins. For a while I had 300+£ wins over one site then their other site 21.co.uk
So far one of the best deposit to withdrawal ratios out of UK sites
When someone wins sitewide jokers you also win a small amount of game bonuses.
June 20, 2025
Reply from Pink Casino
That's fantastic to hear! 😄 We're thrilled you're enjoying our balanced wins, fast payouts, helpful support, and good bonuses! We're also glad you appreciate the shared jackpot wins! Thanks for the wonderful feedback!
All the best,
Pink Casino
Reply from Pink Casino
Thanks for your feedback.
We understand that you've had a very negative experience and are feeling extremely frustrated.
We are committed to investigating the reasons behind your dissatisfaction. Pink Casino strives to provide a positive and enjoyable gaming experience for all players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards
BetMGM
With holding withdrawal
deposited a fair bit of money then won £350, withdrew it then they asked for info to verify my account. I supplied all the information they wanted and they sent me emails that say my documents have been approved yet my account is still blocked and they are witholding my winnings. this was 1 week ago i won and 3 days ago i provided them with information. live chat is absolutely useless, cant even give me a timeframe of when it may be completed or reasons to why it takes do long or what they are checking. Feels very scammy AVOID!
June 5, 2025
Unprompted review
Reply from Pink Casino
Hi Ben
Your frustration is understandable with the ongoing account block and delayed withdrawal, especially after providing the requested verification documents and receiving confirmation of their approval.
We apologise for the lack of communication and the unhelpful responses from our live chat support.
We are committed to reviewing your case immediately to understand the reasons for the continued block and expedite the processing of your withdrawal. Pink Casino strives to provide a smooth and transparent experience for all players.
Please be aware that I have sent you an internal request through Trustpilot to be in a position to handle your concerns.
Kind regards
Pink Casino
They don’t let you withdraw your money
This complaint is because you are denying me to withdraw my money. Despite:
1. You emailing me with an offer of joining you
2. You allowing me to sign up, deposit, stake and give me free spins
3. Me uploading my identification document
After 24 hours you still won’t let me withdraw my money.
I have emailed you several times; no reply.
No online chat.
AVOID THIS ONLINE CASINO AS THEY DO NOT PAY OUT.
May 29, 2025
Unprompted review
Reply from Pink Casino
Thanks for reaching out.
It's understandably upsetting to have your funds held up, especially after successfully signing up, depositing, and providing your identification.
We at Pink Casino are committed to reviewing your case immediately and ensuring your withdrawal is processed as quickly as possible. Pink Casino strives to provide a smooth and transparent withdrawal process for all players.
Please be aware that I have sent you an internal request through Trustpilot to be in a position to handle your concerns.
Kind regards
Pink Casino
Diabolical was mislead by the welcome…
Diabolical was mislead by the welcome offer and ended up on chat being strung along for an hour to be told I'm not eligible even tho it was my 1st sign up to then be told I won't get anything to compensate either, horrible welcome, wouldn't bother.
May 30, 2025
Unprompted review
Reply from Pink Casino
Thanks for your feedback, J Ack.
Your frustration and disappointment with the welcome offer and the subsequent experience on live chat is understandable.
We apologise for the misleading information and the lengthy, unproductive conversation. Pink Casino is committed to reviewing its welcome offer terms and conditions and providing additional training to its customer service team to ensure clarity, efficiency, and a positive first impression for all new players.
Please be aware that I have sent you an internal request through Trustpilot to be in a position to handle your concerns.
Kind regards
PinkCasino
This site is a joke…
This site is a joke…. Deposited over £200 on this site I join yesterday, won £440 then withdrew it. All of a sudden my account is blocked they want 3 forms of Id which I sent over yesterday and all was approved…. You can’t speak to anybody you just get automated emails back. You’re quick to take my money! I’m taking this to the gaming commission as I have never had funds blocked for no reason all because I won…. Somebody better message me
May 18, 2025
Unprompted review
Reply from Pink Casino
Thanks for reaching out, Jennifer.
We understand your frustration with the account block and delayed withdrawal of your winnings, especially after providing the requested ID documents.
We know how frustrating it is to have your funds held up. Pink Casino is committed to reviewing your case immediately to understand the reason for the continued block.
We strive to provide a smooth and transparent withdrawal process.
Please be aware that I have sent you an internal request through Trustpilot to be able to contact you directly and be in a position to handle your concerns.
Kind regards
PinkCasino
Deposited, won £650, not paying out and locked out of account.
Update on 18/05: Pink Casino replied to this post saying they’ve reached out via TrustPilot but I’ve heard nothing. I’ve also continued to receive the usual standard responses from the team via email, including the quoting of T&Cs. I just want my money and for this to stop causing me so much stress and anxiety. It’s seriously affecting my mental health to have to deal with this.
Set up an account, deposited over £125, won £650. Provided every document needed to verify my account and get confirmation emails that my documents have been approved and I can use my account as normal. Next thing I know, I’m locked out of my account, I get an email saying I’ve been excluded and nobody can tell me what’s happening or if I’ll even get my winnings. I truly have no idea why they’re performing additional checks when I’ve given everything. Nobody is adding any context to these checks when I talk to them.
I was reluctant to sign up after seeing reviews suggesting the company doesn’t pay out and now this is happening to me. I’ve also shared to the team how this is impacting my mental health and my anxiety as effectively they’re holding £650 back from me and I’m getting the same “the team are looking into it” responses. They’re quick enough to take my money but when it comes to paying out it’s not happening.
I’ve never ever experienced this at an online casino before, and I hate leaving negative reviews but I’m at a complete loss as to what to do at this point.
The team do respond quickly and they are super friendly, which is a positive, but they can’t provide any updates so it’s just a standard response each time. I really enjoyed playing on this site but how can you trust a website that doesn’t pay out and doesn’t tell you why you’re locked out. 😭
If there are any reps for the company on here please reach out - I’m at a total loss.
May 17, 2025
Unprompted review
Reply from Pink Casino
Thanks for reaching out, Lauren.
We understand your frustration with the account lock and the delayed payout, especially after successfully verifying your account.
PinkCasino apologizes for the lack of clear communication and the impact this situation is having on your mental health.
We are committed to investigating your case immediately, including the reasons for the account lock and the status of your withdrawal, to provide you with a clear explanation and a prompt resolution.
Please be aware that I have sent you an internal request through Trustpilot to be in a position to handle your concerns.
Kind regards
PinkCasino
I enjoyed my time playing here....but
I enjoyed my time playing here, lots of games to choose from plus the games play fairly which gave me plenty of play time from my £10 deposit. The bonus situation is explained well enough that its easy to understand that taking any bonus is not a good plan. I wish this review ended there as I would of gave 4 stars, but for me I play mainly for fun with maybe a nice win if i am lucky and a hassle free withdrawl, but the reality is they have the verification the wrong way round. They should be asking for documents before you can deposit not when trying to get winnings, Its not nice for players as you can see from the reviews. Why can you not do what other reputable sites do and have certain limits, thresholds, or triggers when they are needed. If you are that worried about regulations then verify before deposits.
As I said I enjoyed spending time playing here you have a great site.
May 16, 2025
Unprompted review
Reply from Pink Casino
Hi Richard,
Thanks for your detailed feedback. PinkCasino appreciates you sharing your positive experience with our game selection and fair play.
It's understandable that you're concerned about the verification process and its timing. We are committed to reviewing its verification procedures and exploring options for earlier verification, potentially before deposits, while balancing security and regulatory requirements.
PinkCasino strives to provide a positive and hassle-free experience for all players.
Please be aware that I have sent you an internal request through Trustpilot to be able to contact you directly and to be in a position to handle your concerns.
Kind regards
PinkCasino
Con Artists luring people into depositing under false pretenses - Stay away
Absolute scammers who I’ve just reported to the Gambling Commission and Trading Standards. Made an account with them on Thursday morning but hadn’t deposited anything, they then sent an email to me on Saturday addressing me by name telling me that my “welcome offer awaits” and if I deposit £10 and wager it once I would be credited 50 free spins. This offer was also available in-app when logged into my account. I deposited that amount and played it for that incentive and didn’t receive it. So I emailed them about it and they said that the email was “just for marketing” and that because I made my account less than 48 hours hours before, the offer at that point was the only one valid which was to wager the £10 THIRTY FIVE times to get the free spins. Will I hell do that lol. Refusing to do anything about it or compensate despite showing them clear evidence of the offer sent to me 24-48 hours after making an account. I’m not that desperate for my £10 back, I just hate the thought of any company doing stuff like this. Stay away from them, plenty of profit to be made signing up to other Casinos such as Betfred, SkyVegas and PartyCasino etc.
May 11, 2025
Unprompted review
Reply from Pink Casino
HI MG,
Thanks for reaching out. We understand your frustration and anger regarding the welcome offer you received via email. It's understandably disappointing to receive a promotional offer that doesn't align with your in-app experience.
We are committed to reviewing its marketing communications and promotional offers to ensure clarity and consistency. PinkCasino strives to provide a transparent and positive gaming experience for all players.
Please be aware that I have sent you an internal request through Trustpilot to be able to contact you directly and to be in a position to handle your concerns.
Kind regards
PinkCasino
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