Clothing is well priced and acceptable quality. Slightly different than anticipated but still nice. None of the items were cotton. Sizing was slightly smaller and I had to do an exchange. Jaime prompt... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process with Pink Laura was wonderful. We had to complete an exchange, and the process was so easy and well communicated throughout. Mia was super helpful the whole way through, even to getting ou... See more
Company replied
I had difficulty placing my orders due to trying to change my email . Molly was extremely helpful in canceling my three duplicate orders and securing my refunds while placing one order for me. I’m exc... See more
Company replied
I purchased a White Midi Dress with Pinklaura for a Jazz White Party. Unfortunately for me, I chose a size that was not right. I immediately purchased another one — one size up — because I like my out... See more
Company replied
Company details
Written by the company
Pinklaura is a clothing brand dedicated to building self-confidence and giving dreams to young women. Our goal is to build the future for girls all over the world. Our products are inspired by the latest trends in fashion, street style and pop culture.
Contact info
China
- www.pinklaura.com
4.2
Great
696 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response to email
April 1, 2026
Unprompted review
Reply from pinklaura.com
Dear Nikki
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
I’m wondering why the website has…
I’m wondering why the website has disappeared and there’s no tracking information. I was charged for my order but can’t track it or get on The website.
April 3, 2026
Unprompted review
Reply from pinklaura.com
Dear Abigail
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Above-and-Beyond Service That Earned My Loyalty
PinkLaura continues to impress me. After a previous shipping issue that they quickly resolved, I finally received my windbreaker—and it did not disappoint. The quality and style were exactly what I was hoping for.
The only issue was sizing, as I needed a larger fit. I reached out to their team, and once again, their response was exceptional. They offered to send me a new size for just the $6 shipping cost and even told me to keep the original jacket.
It’s rare to find a company that is this accommodating and customer-focused. Their willingness to go above and beyond has earned my trust, and I’ll definitely be ordering from them again.
April 3, 2026
Unprompted review
Reply from pinklaura.com
Dear Erica
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Molly was an incredible customer service rep
Molly resolved my issue in a timely and courteous manner.
March 30, 2026
Unprompted review
Reply from pinklaura.com
Dear Charmaine
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Very strong follow-through and…
Very strong follow-through and communicative a good organization to deal with
April 3, 2026
Unprompted review
Reply from pinklaura.com
Dear janice
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Doing right for the customer
I found out that the dress I ordered for a wedding was not going to make it on time and was offered a 10% refund/discount to help offset my disappointment. Even though I was the one to blame, pinklaura.com did their best to help make it right.
March 9, 2026
Unprompted review
Reply from pinklaura.com
Dear Lindsey
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Quick response and corrected the issue…
Quick response and corrected the issue right away.
March 1, 2026
Unprompted review
Reply from pinklaura.com
Dear Elizabeth
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Communication is amazing the Jacket I…
Communication is amazing the Jacket I purchased was a bit small so I requested assistance on how to complete a return the response time was less than 24 hours they resolved my issue in a timely manner.
March 31, 2026
Unprompted review
Reply from pinklaura.com
Dear Samantha
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Mia was a very big help to me
Mia was a very big help to me . She answered me immediately. Very good customer service.
April 2, 2026
Unprompted review
Reply from pinklaura.com
Dear Veronica
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
This was great service and great…
This was great service and great quality! Top of the line! Wife loved it
March 26, 2026
Unprompted review
Reply from pinklaura.com
Dear Rodney
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Mia*
Mia is a liar, Mia probably isn't even her real name. AVOID AT ALL COST DO NOT BUY FROM PINK LAURA.
March 3, 2026
Unprompted review
Reply from pinklaura.com
Dear Monique
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I ordered 3 dresses from Pinklaura
I ordered 3 dresses from Pinklaura. Unfortunately they were too small. I was able to get a different size quickly and professionally. Neriah was very kind and willing to work with me to make me happy. Love the dresses. Fabric is soft and design is perfect for my casual lifestyle. Very happy with my purchase!
March 6, 2026
Unprompted review
Reply from pinklaura.com
Dear pattihoffmann
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I received excellent after-sales…
I received excellent after-sales service from the lovely Molly. She reassured me and kept me confident after my order issues. I give it 5 stars without a doubt!!!
Thank you so much!!!
Véronique Laroche
April 1, 2026
Unprompted review
Reply from pinklaura.com
Dear Véronique
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great communication
Help me through the process she had patients with me
March 31, 2026
Unprompted review
Reply from pinklaura.com
Dear Sandra
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I need a bigger size in the jacket I…
I need a bigger size in the jacket I ordered. I wrote a email to the company and I received a quick answer from Mia and a solution to my problem. She will send me a new size jacket. The service was amazing always nice and convenient. Thanks again for all the help and beautiful jacket!
March 31, 2026
Unprompted review
Reply from pinklaura.com
Dear Marie-Pier
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Great customer service!
March 31, 2026
Unprompted review
Reply from pinklaura.com
Dear Melanie B
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Easy Exchange Service
Mia was so helpful with the non exchange exchange process. Easy and super conciencious
March 31, 2026
Unprompted review
Reply from pinklaura.com
Dear Sarah
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Excellent company to work with
I had the best experience with this company. I ordered a large but it was way too small (they run really small). I reached out and they contacted me immediately and sent me a larger size. So pleasant to work with.
March 30, 2026
Unprompted review
Reply from pinklaura.com
Dear Kathy
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Product return
I am writing about my experience with Mia from the customer service team. I purchased two dresses and was not satisfied with the sizing and quality. I reached out to customer service to request a refund and received a response from Mia. She gave me two options for the return request. Neither option was what I was hoping for so we went back and forth and Mia came up with a solution that I was satisfied with. She was very prompt, friendly and professional and great to work with. She was extremely efficient and helpful.
I would like to note that I was very satisfied with the outcome due to working with Mia. I did not like that the company did not offer a full refund and I recommend that a full refund policy similar to other online companies should be put in place.
March 26, 2026
Unprompted review
Reply from pinklaura.com
Dear Michelle
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I absolutely love the dress that I…
I absolutely love the dress that I ordered from pinklaura- It fits beautifully and the quality is great! I did have a small mix-up with my order and accidently received 3 of the same color when I thought I had selected different ones. Their customer service was amazing.-Super understanding and easy to work with. They helped me with the return and replacement quickly and smoothly. I really appreciate how reasonable and helpful they were. Highly recommend!
March 25, 2026
Unprompted review
Reply from pinklaura.com
Dear Christina
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
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