Pinkstorage Reviews 3,000

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 802 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of the online sign-up process and the overall user experience, finding it stress-free and straightforward. Many people highlight the excellent service, clean facilities, and the convenience of accessing their storage units. The website is also frequently mentioned as being easy to navigate and use. However, some customers also noted concerns regarding pricing, with several mentioning significant and unexpected price increases after initial promotional periods. Additionally, a few other people felt that the gate access was occasionally problematic, and some found the lighting at the facility to be poor.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the service user-friendly, easy... See more

Price

People report ambiguous experiences with price. Many customers initially praise competitive introductory... See more

Service

Customers consistently note positive experiences with service, often highlighting its user-friendliness and... See more

Facilities

Reviewers mention positive feedback about facilities. Customers frequently praise the cleanliness of the... See more

Website

Clients share positive opinions on the website, highlighting its ease of use and straightforward booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely easy online sign up. Great price. Units are large, clean, dry and secure. Complimentary bottled water. Access easy. Staff were very responsive and helpful by email. Would definitely recommen... See more

Company replied

Rated 5 out of 5 stars

Amazing service, all booked and set up online, anpr access by automatic gate. So clean and tidy, lit at night by led lighting. Containers are really nice, smell inside was lovely. Very good price.

Company replied

Rated 5 out of 5 stars

The units are clean, secure and easy to access. Doing everything online made renting the unit stress free - simple to set up. Pricing is fair and transparent with no hidden fees, you are informed o... See more

Company replied

Rated 5 out of 5 stars

I was struggling to find a decent, straightforward self storage., then i found Pink Storage Swansea, hassle free, easy booking process, excellent communications from the team helped answer any questi... See more

Company replied


Company details

  1. Self-Storage Facility

About Pinkstorage

Written by the company

Pink Self Storage provides low-cost personal and business self storage solutions in Cardiff, Swansea, Barry, Newport and many other locations in South Wales.

With flexible storage options, no minimum stays, around-the-clock access and easy signup, Pink Self Storage is the perfect storage solution whether you are moving home, setting up a business or returning home after a term at University.

With state-of-the-art security, water-tight containers and 24/7 CCTV coverage, you can rest assured that your valuables are secure at Pink Self Storage.

Signing up for storage is easy with us, all you have to do is visit our website, click to sign up and once signed up you will be able to access your storage unit with a code which we can send to your mobile phone.

If you don't know how much storage you need, visit our online storage calculator page which shows you how much storage you will need based on the size of your home.

You can also call us and one of our helpful staff will assist you with any queries you may have.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Was so easy to sort out

Was so easy to sort out! Very happy with pink storage, I was in a panic about moving and what to do about the storage of my house at short notice. They where very helpful on the phone and explained how to do it. It's very easy, the containers are very clean, and there was some sweets and water in there when we got there. Thank you it was really helpful.and very cheap as well.

April 21, 2026
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Reply from Pinkstorage

Thank you so much for your kind words! We’re really glad we could help make your move a little less stressful. It’s great to hear you found everything easy😊

Rated 5 out of 5 stars

Great storage

Very straightforward sign up, easy access and clean units.

April 21, 2026
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Reply from Pinkstorage

Thank you for your great feedback! We're so pleased to hear you found the sign-up process straightforward and the units clean and easy to access.😊

Rated 5 out of 5 stars

Very secure

It's so easy. Just drive up and as long as you've registered your car the gate just opens and if not it takes 2 seconds to get your phone out and register. When leaving its all automatic. No fuss, tidy and very secure. All brand new containers too.

April 19, 2026
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Reply from Pinkstorage

Thank you for the lovely feedback! We’re so glad you’re enjoying the easy access and security. We really appreciate you sharing your experience!

Rated 5 out of 5 stars

Easy to set up and maintain without any…

Easy to set up and maintain without any hassle. Prices reasonable and location kept clean and tidy

April 11, 2026
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Reply from Pinkstorage

Thank you for your kind review! We’re so pleased to hear you found everything easy and hassle-free, and that you’re happy with the pricing and cleanliness. We really appreciate your feedback!

Rated 5 out of 5 stars

Amazing service

Amazing service, all booked and set up online, anpr access by automatic gate. So clean and tidy, lit at night by led lighting. Containers are really nice, smell inside was lovely. Very good price.

April 18, 2026
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Reply from Pinkstorage

We’re delighted you found the online booking and ANPR access easy to use, and that the site and containers met your expectations. We really appreciate your support!

Rated 5 out of 5 stars

Fare

Fare, safe and nice storage

April 9, 2026
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Reply from Pinkstorage

Thank you for your feedback! We really appreciate your support!

Rated 5 out of 5 stars

Fantastic service I would highly…

Fantastic service I would highly recommend anyone to join.

April 8, 2026
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Reply from Pinkstorage

Thank you so much for the recommendation! We’re thrilled you had a fantastic experience and truly appreciate you recommending us!!

Rated 5 out of 5 stars

Easy to book

Easy to book, loved the easy access great price

December 17, 2025
Unprompted review
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Reply from Pinkstorage

Thank You for the great feedback!!

Rated 4 out of 5 stars

I am generally happy with the service I…

I am generally very happy with the serviced. I received-prompt response to my original booking the same dayand when I could not gain vehicular access-the operator managed to change my original booking to a different container which did have good access. The only problem I encountered was that the container although clean had a smell of fish which iI am hoping will not affect the belongings I am storing in there. Apart from this issue-which I will keep under review – I was very happy. I simply could not face moving containers again the day before Christmas.

December 23, 2025
Unprompted review
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Reply from Pinkstorage

Thank you for your kind review.

We’re pleased to hear you were happy with the booking process and that our team were able to move you to a container with better access.

We’re sorry about the smell inside the container. That isn’t the standard we aim for, and we’d be happy to look into this for you. Please contact our support team with your unit details so we can review it and help where we can.

Rated 5 out of 5 stars

I used the Easy to access storage site…

I used the Easy to access storage site at Bridgend and experienced exactly what was advertised. I did have an issue with ending agreement instructions but the management team were able to sort problems out quickly with out fuss. Highly recommend this facility

May 21, 2025
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Reply from Pinkstorage

Thank you for the amazing feedback, I'm glad our team were able to help!!

Rated 5 out of 5 stars

Easy to use

Excellent service, wonderful helpful staff,
great dry storage place all year round,
Drive to next to the storage easy drop off and pick up item from storage.

March 31, 2026
Unprompted review
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Reply from Pinkstorage

Thank you for your kind words! It's really appreciated.

Rated 5 out of 5 stars

Fantastic setup ..

Fantastic setup ... so easy to use.
The containers are spotless ...
I would recommend pink storage 100%

March 25, 2026
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Reply from Pinkstorage

Thank you for your amazing feedback!!

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