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Pipelagging.com Reviews 2,673

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be effective and well-suited for their needs. Many people also highlight the reasonable pricing and the efficient delivery service, noting that items often arrive promptly and well-packaged. The ease of the online ordering process is frequently mentioned as a positive aspect. However, some customers also noted issues with the delivery process, including packages being delivered to incorrect addresses or experiencing significant delays. A few other people also felt that the product descriptions or images online could be misleading, leading to ordering the wrong item.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality, describing items as "A1... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising fast and efficient handling of... See more

Quality

Reviewers mention positive feedback about quality. Many customers are pleased with the product quality,... See more

Order

Clients share ambiguous opinions on order. Many customers found the online ordering process easy, with clear... See more

Price

Consumers find price to be positive. Many reviewers praise the reasonable cost and good value, often noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reasonable cost with P&P even for my small order which left me with just over 30cm of spare lagging. It looks the same type of lacking that this has replaced, in which case thats another 20 years use... See more

Rated 5 out of 5 stars

Fast and efficient at handling orders through to delivery. Products a good and sold at a not bad price point.

Rated 5 out of 5 stars

Really happy to have discovered pipelagging.com. I was searching online for different sizes of pipe insulation and was checking the usual places (B&Q, Amazon, eBay etc.) but these guys have a far g... See more

Company replied

Rated 5 out of 5 stars

Online ordering very easy with clear directions to quantity and payment, delivery very quick and well packaged. Installation very quick and self seal works well.

Company replied


Company details

  1. Insulation Materials Store
  2. Building Materials Store
  3. Construction Company
  4. Marine Engineer
  5. Oil & Natural Gas Company
  6. Plumber

Written by the company

PipeLagging is a family-owned and operated company that has supplied professional insulation, service tools, and equipment for over ten years. As one of the fastest-growing companies in this market, PipeLagging.com's name is synonymous with world-class quality, service, and uniquely innovative product design. With a never-ending focus on new technology, PipeLagging has been at the forefront of new products from the beginning. PipeLagging is the UK-approved supplier of Armacell products and thus has the backing of the market leader in foam insulation products. Pipelagging.com is a website that sells various types of pipe insulation and lagging products for domestic and industrial applications. We offer products from leading brands such as Armacell, Rockwool, Kingspan, and Knauf. We also provide free UK mainland delivery on orders over £50. Rockwool wall insulation is a type of insulation that is made from stone wool, which is a natural material derived from volcanic rock. Rockwool wall insulation benefits thermal, acoustic, and fire performance in buildings. Pipelagging.com also provides customers with building insulation, accessories, tools, and technical advice. Pipelagging.com aims to offer high-quality products at competitive prices, fast and reliable delivery, and excellent customer service. Armacell Armaflex is a brand of flexible, closed-cell foam insulation products designed to prevent heat loss, condensation, and corrosion in pipes, ducts, and vessels. Armacell Armaflex products are made from synthetic rubber, which has a low thermal conductivity and a high resistance to water vapour transmission. Armacell Armaflex products also have built-in Microban® antimicrobial protection, which reduces mould growth and bacteria on the insulation surface.

Pipelagging.com For All Your Insulation Needs

Written by the company

Rockwool, Armaflex and Kingspan Kooltherm Insulation and Lagging.
We are the UK's number one supplier of Pipe Insulation Systems. At Pipelagging, we pride ourselves on our FAST delivery of top-quality insulation products such as Rockwool pipe lagging, Knauf Insulation, Kingspan Kooltherm pipe insulation and Armaflex Insulation at prices you'll find hard to beat. You'll find the most comprehensive range of thermal insulation products and accessories. Whether for a simple domestic plumbing job or a primary industrial application, we have all the products to suit. We supply only quality original products from the world's leading manufacturers. We're the number one authorised UK stockist of the FULL range of Armacell Insulation Systems - the world leader in technical pipe insulation products. We supply to trade and retail customers - whether it's a single piece of insulation for your hot water boiler or you have an oil rig to insulate - here at Pipelagging.com, we can supply everything you need. Call 0161 775 1190 or order online for a great deal today!

Number one for Armacell, Armaflex and Rockwool Insulation

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Contact info

Promotion box for Pipelagging.com

Your One Stop Shop For Insulation

Full Range of Insulation Products Available

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Appreciation where it's due

Thank you for the fast, efficient delivery of my pipe lagging. Faster than I expected. Although I've still to complete upgrading the insulation I was able to begin the process sooner than I expected. I appreciate that.

November 26, 2024
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Reply from Pipelagging.com

Thank you for the time you took to review; it is much appreciated.

Rated 5 out of 5 stars

Quick service

Quick service, product arrived next day, would recommend

November 25, 2024
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Reply from Pipelagging.com

Thank you for the time you took to review; it is much appreciated.

Rated 5 out of 5 stars

delivered quickly

delivered quickly. decent price and perfect for the job

November 20, 2024
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Reply from Pipelagging.com

Thank you for the time you took to review; it is much appreciated.

Rated 5 out of 5 stars

Great supplier

Great service. easy to select, and buy. Good price and delivery quick. All as described. very happy once again.

November 18, 2024
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Reply from Pipelagging.com

Thank you for the time you took to review; it is much appreciated.

Rated 4 out of 5 stars

Arrived in plenty of time

Arrived in plenty of time. Huge box though for two bits of insulation!
Unfortunately bought all this and the plumber only used 9” and none of the glue! . So it was a waste of money really! Not the company’s fault though they were helpful and obliging.

November 14, 2024
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Reply from Pipelagging.com

Thank you for the time you took to review; it is much appreciated.

Rated 5 out of 5 stars

Turned the order around quickly with a…

Turned the order around quickly with a speedy delivery. A couple of items were temporarily out of stock but they exchanged for better alternatives rather than delay supply. All at no additional cost. A proper business service.

November 4, 2024
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Reply from Pipelagging.com

Thank you for the time you took to review; it is much appreciated.

Rated 5 out of 5 stars

It’s a wrap

Delivery was prompt. The insulation came loose in a cardboard box with no plastic wrapping which gets a thumbs up from me.

October 17, 2024
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Reply from Pipelagging.com

Thank you for your time reviewing; it is much appreciated.

Rated 5 out of 5 stars

'Lag-free' service!

The whole process of placing the order and delivery was extremely quick and efficient.
Delivery information was communicated clearly, and the actual delivery was ahead of schedule too.
Product was well packed, exactly as described and easy to fit / work with.
Highly recommended!

October 14, 2024
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Reply from Pipelagging.com

Thank you for your time reviewing; it is much appreciated.

Rated 1 out of 5 stars

If you decide to make a return, expect a 30% deduction from the total cost of your order.

I ordered items from this site, but due to incorrect measurements by the plumber we hired, I had to return everything. To my surprise, the refund, including return shipping, amounted to only 30% of my original payment. I find this amount to be extremely high.
In response to your reply dear pipelagging.co.uk, what other choice did I have? Should I keep the product and try to sell it myself, or agree to your unfair conditions? You don’t offer any other options. I believe this is not the right way to treat your customers.

October 10, 2024
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Reply from Pipelagging.com

Good morning
Thank you for your review
When you e-mailed in to request to return the goods we replied to say that this would not be an issue.
The reply stated that a collection charge and a 20% restocking fee would be chargeable and deducted from your refund which you agreed to.
Original postage charges are non refundable as per our terms & conditions

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