Pip Studio  Reviews 

Ich habe 2 Tage lang versucht, eine Bestellung aufzugeben, aber es hat nicht funktioniert. Ich bekam immer wieder eine Fehlermeldung und musste jedes Mal alles neu ausfüllen. Auch das Bezahlen mit Kreditkarte war nicht möglich, außerdem erhielt ich die Meldung, dass die Karte ungültig sei und ich sie erneut ausfüllen müsse. Das habe ich auch gemacht. Schließlich wandte ich mich an den Kundenservice und musste mich mit Anna, einem Chatbot, auseinandersetzen. Unmöglich. Ich hatte ein Konto erstellt, aber ich habe mein Konto gelöscht. Schöne Sachen (wie auf den Fotos zu sehen), aber ich glaube nicht, dass „Pip“ sie verkaufen möchte.

I love their kitchen ranges & have bought many items in the past, very satisfied. I ordered several times from the U.K., deliveries smooth no problems at all. I recently had some issues with a textile product. They immediately investigated this and offered a solution satisfactorily. I recommend them without reservation.

I ordered a beautifully designed rug from Pip Studio, a problem was caused in transit (no fault of PIP Studio) which I notified Pip Studio about and the situation was resolved quickly and fairly.
I would recommend this company, beautiful items and really great customer service.

17th February 17.30
Ordered Carpet Ribbon by PiP Green, pop-up said Order Failed, please try again. I tried but couldn’t re-order, it said there was a stock query. I submitted a question to Customer Service and received a prompt response apologising for the technical error but that my order and payment had been received. I then received an email confirming my order. Looking at other reviews, there’s definitely some sort of system error with ordering, but thankfully it prevented me from making a duplicate order. However, given that the response from Customer Service was at 18.27 on a Saturday evening, I was impressed.

20th February
I received and paid a Customs Charges Notice from DPD for £54. I expected this having read other reviews, but this should be clearer on the website or even better, included in the price as other sellers do (Etsy).

21st February
Continued to receive updates from PiP about the shipment.

22nd February
The rug arrived! It’s exactly as I expected, if not even better. I couldn’t be more pleased with it. My four star rating is for the tech error and not giving information about import charges or including them in the total price.

The website didn’t confirm my purchase and warned one of the products was not available in stock. I deleted the unit on sale imagining it was this product since the website did not provide detailed information. Then I tried again including a replacement product and again the website didn’t confirm the purchase.
Later I received two emails confirming the two purchases and I wrote immediately to the customer service requesting the cancellation of one of the orders.
They immediately answered acknowledging the issue but refusing to cancel due to fast processing times. After some back and forth they provided a solution cancelling my duplicate order.
Product is amazing! Extremely high quality but UK Customs taxed me making my purchase more expensive than the UK products.

Pip Studio has a gorgeous line but there are way too many defects, so many products should have never left the factory. I wonder if there is any quality control, it’s not cheap, it should be perfect.

Hi ;
My broken order, was by cargo today came back broken and incomplete. (My order no 20001462339) You disappointed me again.No response to my emails for 18 days.
Your Shipping packaging is not good. You must send the products boxed.
Broken order ;
Blushing Birds Sugar Bowl Khaki 1 piece broken

I ordered 4 of the beautiful striped egg cups, on arrival one of them was slightly chipped. The information that Pip Studio send out is clear and concise and makes contact so very easy compared with some other online retailers. I emailed and attached a couple of images, Christa replied within minutes confirming that they would send a replacement immediately and there was no need to return the damaged item.
Wonderful products, brilliant service! Thank you Christa, I will ensure I come back to you soon.

The item i received does not at all match the product images on the website or the images used by the company in marketing. The vase i received was purple, but it was supposed to be a bright pink. The misleading pictures cost me 13 euro in postage.

Order #2000145227

Have been a customer for many years. Very serious online store. Quick and accurate shipping. Great quality of products, amazing selection of porcelain tableware, bed linen and towels. Highly recommended.

Really beautiful and high quality items! I discovered this company buying some towels in a local store in Italy, where I live. I totally fell in love with the softness of the cotton and the beauty of the colours! I couldn’t resist and I bought in this store their velvet make-up bags in 3 different sizes! They are so beautiful that you can use it like a cluth! The high quality inspired me to buy directly from them, so I bought un pyjama with a matched kimono, elegant and comfortable at the same time! Another time I ordered different pieces of a porcelain set, even if I was afraid they could break during the transport from Netherlands to Italy. Everything arrived perfectly intact, because of the very carefully package. The parcels arrived after 2/3 days, so I think they send them immediately after receiving the order confirmation. Today I’ve placed my third order thinking about the Xmas gifts! I want to offer their beautiful objects as presents, because I can say that they really bring joy to people who use them. Finally I want to say that they assistant service is super fast and kind: every time I wrote them to ask something I always received a reply in un hour! And I wrote them many times!

Following my original review of this company UK BUYERS BE BEWARE. We ordered as we thought they held stock in the UK. They do not make it clear on their website that your order is subject to ridiculous charges imposed by the courier. DO NOT BUY FROM THIS COMPANY. They charge High prices as it is and with the added courier charges it make their products way over priced. Buy British!

(Original review)Great service, delivery and product quality.....ordered a large rug, which arrived earlier than expected.)

Made an order with Pip Studio 14 days ago and have tried to get in touch to find out why, considering that the funds were immediately taken from my account, there has been no follow up with a delivery date. It just occurred to me to check Trust Pilot. Had I done so before purchasing, I would never have ordered with Pip Studio. It seems that ordering from the U.K. could take months. This is extremely unusual as the online purchase culture since Covid is booming and deliveries are virtually next day or next few days with lots of follow up on the whereabouts of one’s package. I am very disappointed as part of the items ordered are gifts and I now know that I won’t receive them in time for the event.

Follow up on Pip order - 8th November

I have heard from Pip Studio a few days ago regarding my order and have been informed there may be custom fees to be paid by myself. I have already paid for packaging and shipping. There is something not right about all this. It feels so much like a scam. Pip Studio should not be taking orders as it is in no position to honour the rights of consumers. Since the email informing me of the custom fees there has been no follow up and I am no where nearer to understanding where the items I have purchased are or whether they will be delivered.

Follow up on Pip order - 11 November

After a lot of emails with Pip and then more with their carrier company, I am now informed that I am liable to pay a further £63 to release my order from U.K. customs. I don’t understand as the Pip Studio customer phone number on the website was U.K. based and I took that to mean that I was purchasing from a U.K. branch. This is such a rip off! Had this information been made clear at checkout, I would never have made the purchase. I feel duped and am angry at the way this has been handled. Most of the purchase was gifts but as I did not receive the package from Pip, I had to purchase something else.

Follow up on Pip order - 15th November

Pip has agreed that the £63 customs duty for an order of a few towels and facecloths is excessive and has suggested I return the order. Pip’s carrier is FedEx and I informed FedEx of my wish to have the towels returned to Pip Studio. FedEx issued a returns case reference number. However the next morning the towels were delivered. I contacted FedEx again to collect the towels and another case reference was issued for collection. Later on I had a notice from my bank that FedEx had accessed my account and funds were withdrawn. I had not authorised the withdrawal so my bank cancelled my bank card and is investigating.

Pip should be sorting this out, not me. I should be refunded. It is taking hours of online work to sort this out. I don’t recommend doing business with Pip Studio. I read another review here regarding Pip Studio where they got their money back from PayPal. I may have to take that route.

I've just read a few reviews of PIP Studio. Most (not all) were negative, complaining about poor customer service. In that case I was lucky, because my customer service advisor was Tamta, from Georgia - the best, most efficient, most polite and prompt service advisor any company could hope to employ. My conundrum was a mix up over repeat orders (my fault) which Tamta sorted out and then oversaw my refund. Fantastic Service!! Thank you!!

If I could give less I would. Do not order from the UK. They seem to be unable to provide correct addresses to DPD then takes months for the whole saga to resolve. Three months for me to get a refund for a duvet set which never arrived. Ended up losing £20 on the transaction because of exchange rate. So far Pip studio have made £80 off me for nothing. Dreadful. Stressful. They show contempt for UK customers. Don’t buy.

On February 19, 2022 I placed one order for a set I have been dreaming about for the past year. One was a tea gift set I purchased for my Grandaughters 3rd birthday. The name of the pattern was Love Birds Red and Pink. Pip Studio praised their gift box and I thought it would be a nice gift to give to her for her tea party and then store it to give to her when she is older. My total was in euros $ 312.10. The “gift box” was damaged to where it was not appropriate or in one piece to give to my Granddaughter. I called them immediately with no answer. I emailed them and received a message days later stating that they have been very busy with emails and they would see what they could do to replace the gift box. I told them they could ship another gift box with the next order I had made
On February 25th I made the mistake of purchasing the same gift set of the set Love Birds Red and Pink for myself. This total came to €299.95. Not only were the “gift boxes” that I purchased the second time broken but I had 4 plates that were damaged and in shards.
My last email 3/26/22 has not been answered and I really have my doubts that I will even get the broken plates that are owed to me.
The only response I have received is that they can not ship the numerous gift boxes I have ordered.
Well…I fulfilled my payment and they did not deliver what I ordered. Now I’m stuck with broken boxes, broken plates and broken trust in Pip Studio. Please read all reviews before you make a decision.

Fantastic delivery and packaged well so no breakages! Excellent

I agree with the reports of outstandingly bad customer service from Pip Studio. They show contumelious disregard for their customers taking weeks to respond and not lifting a finger to help resolve delivery issues. Pip, without satisfied customers you don’t have a business. Raise your game please!

Really disappointing customer service..first they send me the wrong item and then they ask me to organise it's return at my cost, then they cannot facilitate me to add to the order to save on package and post. I most certainly will not purchase from pip studio again.

Nice customer service, they explained everything carefully. I have a few mugs and they are the best ones in my cabinet. Would definitely recommend!