Pirate's Grog Rum Reviews 

496
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 159 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that online ordering is simple and straightforward, while deliveries consistently arrive promptly with secure and eco-friendly packaging. People are especially impressed by the incredible selection of delicious rum flavors and the wonderful gift presentation boxes available. Though some customers noted occasional issues with delivery couriers leaving parcels unattended on doorsteps or experiencing minor transit delays, reviewers remain overwhelmingly happy with the exceptional overall product quality, smooth tastes, and the exceptionally helpful customer service team. Many individuals emphasize that they will gladly reorder and highly recommend these fantastic products to their friends and family.

What people talk about most

Product

Clients share positive opinions on product, describing the rums as remarkably smooth, delicious, and... See more

Quality

Users consistently describe positive interactions with product quality, noting that the rum is impressively... See more

Delivery service

People report positive experiences with delivery service, highlighting that parcels consistently arrive on... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy the website is... See more

Customer service

Customers report positive experiences with customer service, describing it as efficient, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tried the Honey Spiced rum, which was wonderful! Only problem was it didn't last long enough. Had a couple of friends round and the whole bottle disappeared in an evening. Just so smooth and enjoyable... See more

Rated 5 out of 5 stars

We love our monthly treat of a bottle of honey spiced rum. Sadly it never lasts long but always a lovely evening had by all. Whenever I’ve had questions or wanted to change things, I’ve had contact wi... See more

Rated 5 out of 5 stars

Ordered two miniature 3 bottle giftsets in a chest box which arrived very quickly and well packaged. The recipients loved the box and the way the bottles were set up inside and the flavour notes of t... See more

Rated 5 out of 5 stars

Excellent rum with excellent service, as always. Great choice of rums and merchandise, different options for delivery. I have noticed things run out more quickly these days, must be all the goo... See more


Company details

  1. Alcohol Manufacturer

Written by the company

Independent boutique rum company, Pirate’s Grog, manufactures and distributes award winning golden rum. Based in Tottenham, London and winner of the World Rum Awards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

496 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(496)

158 reviews in the last 12 months

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Rated 4 out of 5 stars

Love the rum tastes great

Love the rum tastes great, the only downside is the use of Evri for delivery, not a good experience at all.
Please use DPD or as a last resort Royal Mail.
I would subscribe and order again but Evri breaks the deal for me unfortunately.

October 30, 2025
Unprompted review
Pirate's Grog Rum logo

Reply from Pirate's Grog Rum

Hi Neil, appreciate the feedback and we're glad you enjoyed the rum! We use a selection of couriers including DPD, DHL, EVRI and Royal Mail, which one is used depends on the weight and delivery service chosen. For any future orders if you want to be sure it's delivered by DHL/DPD you can select our Express Delivery option. Hope that helps!

Rated 5 out of 5 stars

Quick delivery

Quick delivery which was great.
Superb taste on its own & with a mixer.
Would definitely recommend to others.
Can’t wait to try to other flavours

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

A well presented bottle of rum

I bought the Pirate’s Grog 5 Year as a present for my son, and he absolutely loved it! The rum itself is really smooth and full of flavour, and it came beautifully presented in a lovely wooden box. It made a perfect gift — both impressive to look at and delicious to enjoy. Highly recommend!

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect pineapple taste.

I liked the website. Plenty of descriptive information and easy to navigate.
The pineapple rum was delivered on time and we'll packaged.
The rum itself tasted of pineapple and with no chemical after taste and not too sweet. Perfect for sipping.

September 25, 2025
Rated 5 out of 5 stars

The rum from Pirates’ Grog is…

The rum from Pirates’ Grog is excellent; I have quite a collection now and the flavours are amazing! The Black 8 Coffee is exceptional as is the Five Year Spiced. Looking forward to trying the Coconut rum when it’s back in stock.

September 25, 2025
Rated 2 out of 5 stars

Not for me

1st delivery failed due to “ bottles damaged enroute” communication with the company wasn’t great.

The Smoky Ginger is awful way too spicy totally overpowered any other flavour. Coffee one was better but it doesn’t last once opened!

In response I had to chase you about delivery of a 2nd delivery, you can always look at the emails to Beth Jones. Certainly didn’t feel like a valued customer

The Smokey ginger, I personally love ginger the more the better but it’s not a ginger taste if tastes more like Casicum tincture it’s hot and burns your lips. For someone like me who likes rum and ginger and the bottle is still nearly full tells you everything !

The coffee was a little better but still didn’t taste great that also didn’t get finished. What was left in the bottle about 1/4 went cloudy and we poured it down the sink, as too is the ginger one with a thick layer of sediment on the bottom of the bottle. At 37.5 vol and compared to other “ similar sprits” we find this highly unusual and certainly not drinkable. I still have the Smokey bottle and can provide photos

October 15, 2024
Unprompted review
Pirate's Grog Rum logo

Reply from Pirate's Grog Rum

Hi Ian, sorry to hear about this issue. It would be appreciated if you can elaborate on these points to help us improve the service. Firstly, you've mentioned communication wasn't great. Could you elaborate a little more on what issues you experienced with this and I can look into that for you. With regards to the Smokey Ginger, we're sorry you were not a fan of this product. It is quite smokey and we do have a lot of people who enjoy it but we appreciate that it may not tick everyones box for personal preference. For the coffee rum, we're glad you enjoyed this one. When you say it doesn't last, once opened, do you mean that it had been drunk because you enjoyed it? Your feedback is very much appreciated. If you have any further questions, feel free to send them over.

Rated 5 out of 5 stars

I’ve placed a few orders now and I’ve…

I’ve placed a few orders now and I’ve got to say the quality of this rum is superb..I’ve tried the flagship 5 year old, spiced and now the banana spiced rum.
The packaging is of good quality, fast delivery and most importantly the taste and range is excellent.
Will buy more in the future👍👍

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Pirate grog rum

Pirate grog rum. Arrived well packaged and bang on time.

Took the bottle to a Dutch walking event and sat with friends drinking. Within a short time the rum was gone and we were left wanting more. I have already been tasked with taking more rum for next year.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

The best I have found

Fast delivery, well packaged and wow great rum. I bought a selection of these for him indoors. He loved them all, the coffee he said was the best he ever had and better than his previous fave, the cherry tastes like cherry a flavour he feels no other rum maker has managed and the ginger has that smokey ginger kick you want from a ginger drink. keep going guys your doing a great job

April 28, 2025
Rated 5 out of 5 stars

Finest rum in this here port

From the initial parley, to the point at which I took on the cargo, I was eagerly awaiting delivery of my golden bounty.
At sunrise, on the fourth day, heralded by the sound of chimes, the elixir did arrive.
My first fateful sip of the golden grog sealed my fate forever as one of the crew. Angels danced upon my tongue, promising to forgive all my cursing and piratical ways. The deck swayed, the land swayed, but my hand on the bottle stated steady...

I heartily recommend this rum, it's delicious.

July 4, 2025
Unprompted review

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