Mark Grant & Graham Milburn our engineers are always a pleasure to welcome into our office & have been for over 10 years! Prompt and friendly guys who always make sure our mailing machine is running s... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Graham always goes over & above when dealing with any issues we might have. He thoroughly tests our equipment to make sure we are up & running before leaving. His response time is excellent & is alwa... See more
Company replied
We recently had our machine installed and I was really impressed with the service provided. Matt Lake was extremely knowledgeable and clearly understood the equipment inside out. He took the ti... See more
Company replied
We had a visit on the 17the April from your engineer Neil. He immediately asked us for the problems we were experiencing and then set about repairing the franking machine. He was very polite, professi... See more
Company replied
Company details
About Pitney Bowes Ltd (UK & ROI)
Written by the company
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels
Contact info
Langlands House, 130 Sandringham Avenue,, CM19 5QA, Harlow, United Kingdom
- 0844 4992992
- clientexperienceukroi@pb.com
- www.pitneybowes.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The guy was lovely when he came in and…
The guy was lovely when he came in and was very professional and sorted the problem right away.
March 4, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that we were very professional and sorted the problem right away.
Thank you for your comments.
Kind Regards,
Client Experience
I was dealt with by a lovely gentleman…
I was dealt with by a lovely gentleman named Rory today who was polite, professional and extremely helpful. Many thanks.
March 4, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Rory was polite, professional, and extremely helpful.
We appreciate your comments.
Kind Regards,
Client Experience
Quick efficient service
After completing the trouble shooting, we reported a problem with our franking machine with Pitney Bowes. They talked us through a couple of additional thangs to try, but when they didn't work, they sent an engineer. The engineer was quick and efficient, changed the printer head and gave the unit a clean. He was here less than 15 minutes... no fuss.
March 2, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Tara,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that the engineer was quick, efficient, and resolved the issue with no fuss.
Thank you for your comments.
Kind Regards,
Client Experience
Fantastic service
Fantastic service — friendly, efficient, and very helpful. Couldn’t ask for more
March 2, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that you received fantastic service, and we were friendly, efficient, and very helpful.
We appreciate your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Mo,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that you received great service and that the staff were patient and knowledgeable.
Thank you for your comments.
Kind Regards,
Client Experience
We always deal with Alan and everything…
We always deal with Alan and everything is always on point, in great time and hassle free.
March 2, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Alan,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that every time you deal with Alan, everything is on point, in great time, and hassle free.
Thank you for your comments.
Kind Regards,
Client Experience
we had a fault on our franking machine
we had a fault on our franking machine, Graham Milburn came out to fix the fault, he had to order a new part in for our machine and kept me informed all the way.
March 2, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Joanna,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Graham came out to fix the fault, ordered the new part, and kept you informed all the way.
We appreciate your comments.
Kind Regards,
Client Experience
Alan and Ashleigh two wonderful guys…
Alan and Ashleigh two wonderful guys were fantastic could not ask for a better team.
March 2, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Alan and Ashleigh were fantastic.
Thank you for your comments.
Kind Regards,
Client Experience
Great response on support request
February 27, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Chris,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear you had a great response to your support request.
We appreciate your comments.
Kind Regards,
Client Experience
Emma was really helpful and easy to…
Emma was really helpful and easy to deal with. Everything was handled quickly and clearly, and she made the whole process straightforward. Great communication throughout — thanks Emma!
February 27, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello James,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear Emma was helpful, a great communicator and made the process quick, clear and straightforward.
Thank you for your comments.
Kind Regards,
Client Experience
Alan Has always been very helpful…
Alan Has always been very helpful spending extra time with us to show us how to use the machine, the different functions and evening doing pre-settings and customized settings for our common types of enveloping. Thanks again
February 26, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Alan,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear Alan is always helpful and spends time explaining the different functions on the equipment and adjusting them to your needs.
We appreciate your comments.
Kind Regards,
Client Experience
Efficient Service
I found Pitney Bowes service to be excellent. Jim Mitchell was very helpful. He talked me through the set up and had it up and running in no time. I found him to be both helpful and professional.
February 26, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear you had a positive experience with Pitney Bowes service and that Jim was helpful, professional and had it set up and running in no time..
Thank you for your comments.
Kind Regards,
Client Experience
Meter No 1603416
The turn around time from placing the request to issue being fixed and resolved was extremely quick. The technician, Alan Feeney, knows the machine well as it has had a few issues, which Alan sorted for me.
February 26, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Rosemary,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear the response time was extremely quick and Alan supported with the issues and got it sorted.
We appreciate your comments.
Kind Regards,
Client Experience
Rory went out of his way to ensure we…
Rory went out of his way to ensure we resolved the issue we were having and kept in touch constantly!
He was greatly appreciated.
February 26, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Robert,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Rory supported with resolving the issue and was constantly in touch.
Thank you for your comments.
Kind Regards,
Client Experience
Franking machine repair
Very good experience, everyone was very helpful and professional.
The Client Service Representative was very helpful and very through when sorting our franking machine.
February 26, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Sheila,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that you had a very good experience, everyone was helpful and professional, and the representative was very helpful and thorough when sorting your franking machine.
We appreciate your comments.
Kind Regards,
Client Experience
Alan is very good at his job
Alan is very good at his job.
he went above and beyond to sort out my issue.
He did a great job.
Many Thanks.
James.
February 26, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello James,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Alan is very good and goes above and beyond to sort out your issue.
Thank you for your comments.
Kind Regards,
Client Experience
excellent customer service
Our Engineer Graham Milburn, as been coming to us for a few years, always been brilliant as his job, extremely Polite & Friendly, really knows what he his doing, we are always confident of whatever issues we have, he will solve them.
Nigel.
Post Room,
St. James's Hospital.
Leeds.
February 25, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Nigel,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Graham is always brilliant, extremely polite, and friendly.
We appreciate your comments.
Kind Regards,
Client Experience
Alan & Nicole
Alan called with the new franking machine yesterday. he provides an A plus service. he is a credit to your company. HE is very professional and friendly at the same time. He made the experience feel smooth and gave us time to adjust before leaving. He was able to get an advance of nicole very promplty also so id like to give Nicole credit for same. Much thanks for a wonderful service from pitney
February 25, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Sarah,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that Alan was very professional, friendly, and made the experience smooth, and we are pleased to hear that Nicole was very prompt with the advance.
Thank you for your comments.
Kind Regards,
Client Experience
I had a great experience with Pitney…
I had a great experience with Pitney Bowes. Customer service was also responsive and helpful. Would definitely use them again!
February 26, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Ana,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that you had a great experience, and customer service was responsive and helpful.
We appreciate your comments.
Kind Regards,
Client Experience
Efficient service provided
February 23, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Allison,
Thank you for your positive review of Pitney Bowes and for taking the time to complete Trustpilot.
We are pleased to hear that we provided an efficient service.
Thank you for your comments.
Kind Regards,
Client Experience
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