Old Pix IE Reviews 

Update: The order arrived today and I'm pleased. However, a lot of stress went into ordering from Pixmania. Their CS needs to improve.

Their CS is terrible. Tracking of my parcel doesn't work and the company name is missing from the delivery address even it was provided. I received no response to my messages and I've tried calling them, but their costly service number was not available TWICE. Working a day job I can't be on the phone for private matters all day. For ease of mind, go with someone more reliable.

Customer service... What customer service? Tried e-mails, calling, sending ravens that winter is coming, put note in a bottle and tied it to a leg of European swallow... Nothing. Tracking system link is not working... Just hopping that the item will come even...

@TrustPilot: Why there is no -1 rating possible or better -∞?

I am tracking a current order and over the past week I have filled out the 'online customer form' 4 times, I've e-mailed them 3 times, I've attempted to call twice, and still no response.

Do they simply not care??

It is not acceptable that your customers have to suffer the lost of time and monies due to a problem caused by your third party carriers. We have a customer that has to wait over a week to have their order fulfilled due to a lack of foresight and customer service from pixmania

I purchased two new LED TV's one large 60" LG smart tv for the living room and a smaller Samsung 32" tv for the kitchen. The LG TV looked great, however I soon found that some of the smart apps did not work, specifically BBC iPlayer being the main one and the one most likely to be used by UK residents, the iPlayer app fails to load and the LG tv hangs. I spoke to LG customer support who informed me that this TV was not meant for sale in the UK, the iPlayer app checks the model number of the device before it initialises and because it a European TV model refuses to start up. Piximania response said "some features may not work, however this is why its cheaper".
The smaller Samsung TV was mounted in our kitchen, on initial installation, tuning in the freeview channels, it failed to pick up all the normal channels and in any logical order. I contacted Samsung support who informed me that the tv was not meant for sale and distribution to the UK audience. There was nothing they could do to resolve the missing channels.
Pixmania responded by saying they could fix the problem with some settings they would send me, even though Samsung said it can't be fixed.
The moral of this story is if you want a nice shiny new tv that doesn't work Pixmania is the place to go. If you want to actually use your TV, best place to go is John Lewis.

A few weeks ago I bought a Canon multifunction wifi printer from Pixmalia. From the outset while the printer would work if connected by cable, it wouldn't work using wifi. Pixmalia agreed the printer could be returned to its workshop, but did not agree to a refund. 3 weeks later the printer arrived back (I was without a printer for those weeks). What little documentation came with it was in French - as was the printer which had had its operating language changed to French! I don't speak French so was no wiser as to what had happened - and when I started it up - No wifi connection was possible! I phoned the company, but all they would offer is a return to the workshop and another 3 week wait. This is just not good enough! The printer was not fit for purpose. I contacted Canon directly and within 10 minutes they had identified the problem and fixed the machine (a software issue). I will NEVER buy from Pixmania again

I have used Pixmania three times now. Twice they were perfect.This time even better. Purchased a hard drive from them at approx 11.30pm on the 3rd of march. opted for the free delivery which is 3 - 5 days instead of the dearer 24 - 48hr delivery. Received the hard drive on the 5th of March at 5pm. Less than 48hrs later. Delighted. Item was as described. Will be using them again. Thanks Pixmania.

Purchased Sony headphones £160.
Ordering was simple, and money was saved. I checked out the reviews AFTER i had paid though, and must say i was a little disheartened by the fact everything is sent from France - this is clearly overlooked, and i would say the whole site is designed with the intention to hide this from shoppers, although im sure its there somewhere,
Despite me not having any issues, i probably wouldn't have shopped with Pixmania if id had read the reviews first, after all, IF something did go wrong its hard to deal with things when the business is not in the UK...... thankfully my order was fine.

Would i use again? If the saving was significantly more than anywhere else, and would buy will caution.

And now spamming my mailbox!!!!

Could have no complaints with this company have used them numerous times.Delivery is very fast and it is nice that they give an estimated date of arrival.You know where the product is coming from so no customs charges snuck in like with some ebay sellers.Prices are competitive even with P&P added on.Some people are swayed when they see the site advertised at the side of some websites i can assure this is nothing to worry about they are a professional and easy to use company.

Got a new Canon EFS II 55-250mm Lens from Pixmania.com. Was by far the cheapest at Pixmania. Some of these types of lenses were more expensive used on some sites. You have the option of standard or express delivery. Express you pay extra which is fair enough. I did so as I needed the lens in a hurry and got it in two working days to Ireland from France. I'm happy with the lens ( I used it with great results at a recent F1 Grand Prix) and Pixmania.com. I will return to shop there.

Positives:
Great online comparison options, real price savings over shops, 24 hour delivery from France to Ireland, huge range of online models. Easy to use shopping site.

Negatives:
Just one - the instruction booklet for my Samsung sound-bar only had instructions in French, Italian, Spanish & Portuguese and an e-mail to Pixmania Customer Service requesting one in English remains unanswered and unfulfilled. Hence the 4**** review - otherwise it would have been a 5***** Result.

I would deal with Pixmania again, found it a great site. However a few little details left me giving it 3 stars. Firstly I was trying to see what details were required for my credit card and the numerous options present on the page was somewhat confusing and when I thought I was just checking the validity of my credit card, it went through as a payment. I think it was not easily possible to cancel without contacting the sales team which I thought was too much hassle. Since I was there to buy I didn't think much of it. But still I would much rather prefer a details page of what I'm buying, charges and a final button asking my confirmation of purchase instead of jumping straight away. Another thing, I thought pixmania.ie was an Irish company, when I got my product it was french...the box and product labels. In most cases I wouldn't mind but I have no idea with the label on the back of my product means, take it off before use or what?

Another issue, i assume has nothing to do with pixmania is the courier service. UPS. They managed to miss my package at the depot on the day of delivery around 5 pm, then they reattempted to deliver at 6pm and that wasn't successful? I didn't realise they sent deliveries that late. If I had I would've used my home address. I put my work address since I assumed morning delivery and I might miss it while at work.
Then it was finally delievered the next day and the only way I knew it was received was because I signed up for sms alerts on the UPS site. The box was just left in a store room by a staff member. All it had was the store's name and address on it. My name was nowhere to be found. This is delicate electronic equipment. I read on pixmania delivery info that the package should be opened and checked on delivery to see if it was damaged or defective, since accepting it or signing it without doing that would deem it was delievered in working condition and I wouldn't have much ground to return it or get a refund. Now how can I do that when they don't come on time, don't deliver it to the right person or even have my name on it? Ridiculous. I went through all that hassle just so I can receive it in my hands and not wait extra days or have to travel to pick it up somewhere.

Iv been a customer of pixmania for years. I'm the type of person who prefers to walk into a business to make a purchase. i just prefer that personal touch and the notion that if there is a problem I have a place to return to. So based on that I tend to avoid online shopping. But thankfully pixmania has it all; great prices, excellent product selection, brilliant search and refine search options. The site is very well laid out for ease of search.
Iv had a problem with one or two products over the years that werent pixmania's fault but they acted immediately to correct the problem. Their customer service is where they excel. Always efficient and accurate. Id have full confidence in the future shopping with them.

Impressively quick delivery for a very large box - sent from Pixmania's French offices. Not especially bothered that product was a French item, as it meant that the price I paid was significantly less than from any other online retailer. I've purchased hardware from Pixmania before, so already knew they were trustworthy.

Pixmania has a great selection of products and far better prices than commonly available in store - I bought a tv and leads, and was very happy with my product.
It was delivered on the stated day, in full working order.
It can be difficult to envisage what a product might look like if just viewing online images, but I suggest checking out a product in store and then buying it on Pixmania if you're worried.

having low prices or big variety of products is a one thing, but dealing with warranty queries it is a totally different story.
One of the things I bought was a graphics card with failed after several hours (can happen to anyone with any product)
I was afraid how they will treat me, but they collected it with no extra charges for me (they paid for return shipping) I had to wait for faulty gpu to be checked and within few days I was given an option for refund or straight replacement without any problem.
Considering volumes of stuff they are selling and amount on enquiries they have to deal with, I think my claim was sorted out pretty fast.

The product that I ordered, a "FREECOM Mobile Drive Classic II portable hard drive - 500 Gb, white"I have found to be great value for money.The product arrived on my doorstep,much quicker than anticipated.Very happy!!

I would definitely give 4 stars! but I received an email instructing me to check the parcel and the content BEFORE signing:
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IMPORTANT MESSAGE: We strongly advise you to check the parcel’s condition and contents before signing the delivery note.Feel free to remove your product(s) from the box to inspect them, even if the outer packaging doesn’t show any signs of damage.
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The above message was in red and bold. But when I received the parcel the delivery guy didn't allow me to open it (obviously) and said that I need to sign first as this is part of UPS policy. And to be honest, I think he is right...how would you "open/alter" the package BEFORE signing...you know, before signing it is still HIS responsibility and not yours!

Be more clear next time. Other than that, great price and product condition..so far at least.