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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with their orders, frequently reporting issues such as incorrect items, missing toppings, or pizzas arriving cold. The quality of the food was also a significant concern for many, with some describing it as tasting bad, dry, or being of poor quality. Some people were dissatisfied with the product itself, noting changes in dough or crust that negatively impacted their preferred pizza style. Reviewers also occasionally mentioned problems with the staff and service, including difficulties with online ordering systems, unhelpful responses when issues arose, or long wait times.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers express dissatisfaction with the quality... See more

Order

Clients share negative opinions on order. Many customers report issues with orders not being delivered, being... See more

Quality

Reviewers highlight negative aspects of quality, with many expressing disappointment in the food. Customers... See more

Staff

Customers had ambiguous experiences with staff. Many reviewers praised employees like Sabrina, Nithin, Ajay,... See more

Service

Consumers find service to be ambiguous. Many reviewers express deep disappointment, citing poor service, long... See more

Based on these reviews

Rated 2 out of 5 stars

Usually have a good experience in York but not today. It was freezing cold in there for a start, people standing with the door open which wasn’t great this time of year with the temperature dropping.... See more

Rated 1 out of 5 stars

Not even deserve a single single star. Ordered pizza from Lewis road, royersford location and sorry to say their pizza was pathetic. Their bread and sauce taste very bad , doesn't seems to be fresh at... See more

Rated 1 out of 5 stars

I ordered 1 pan Canadian bacon, pineapple, jalapeño, onion and 1 pan meat lovers. I got 1 hand tossed ham, jalapeño and onion and 1 thin pork and pepperoni with no sauce They were more worried... See more

Rated 1 out of 5 stars

Dunfermline leisure park. Visited last saturday. Buffet menu. Salad bar, pizzas and refillable drinks. Within a few hours of eating, 1 party was violently vomiting, the next day the child in the... See more

Rated 1 out of 5 stars

Visited the Southampton branch yesterday and wish I hadn't bothered. The staff were rude and miserable, told us to sit down and order via app. No customer service or check back during meal. Had to div... See more

Rated 1 out of 5 stars

Ordered online at the Bangor Pizza Hut. Arrive to collect at the confirmed time. The store had “so-called” social media influencers interrupting service, tossing dough with young children near the o... See more

Rated 1 out of 5 stars

Ordered via the app, which was very cumbersome and failed 3 times to accurately record what I wanted. Then given a delivery window of 20-30 mins, and well over an hour later, I'm still waiting. On rin... See more

Rated 5 out of 5 stars

Server Anna made us feel really welcome and was helpful from start to finish. Food was really hot and tasty and order correct, coming in very reasonable time. Thanks Amy for happily cleaning up the h... See more

Rated 5 out of 5 stars

The employees make the customers feel welcomed. I always do an online order and it's ready when I get there to pick it up. The employees greeted me with a hi or how are u when I walk in and they even... See more

Rated 5 out of 5 stars

Adnan Shammi and the rest of the team at Pizza hut express takeaway Ashton were absolutely fantastic! This is our second order, and once again, the pizzas did not disappoint. Adnan is incredibly e... See more

Rated 5 out of 5 stars

Absolutely amazing experience! Felt so awful going in a few minutes to closing however they were so lovely to still serve and absolutely lovely about it! Chatting away being so friendly! So accommodat... See more

Rated 1 out of 5 stars

Long water retail park in Norwich , decided to go Pizza Hut here today and feel very disappointed the lady who worked in there and served me was very rude and the attitude what came from her when spok... See more

Rated 1 out of 5 stars

Ordering online is terrible. Everything takes forever to load. The system never recognizes you and you never get points for what you order. I was eating here twice a week , but they're long wait times... See more

Rated 5 out of 5 stars

Myself and partner visited your Halifax restraunt on Sunday for the first time and I have to say it was delightful. Service was exceptional Harriet is a true credit to your business. It's lovely to... See more

Rated 1 out of 5 stars

Ordered a pizza for delivery but the garlic bread was missing. When we called the store, we were initially told we hadn’t ordered anything, even though we had an email confirmation showing the full... See more

Rated 5 out of 5 stars

Pizza Hut Banstead, Surrey We order pizza for the family from here and the pizza is consistently great! Generous toppings and delivery is on time. Pizza is still warm when it arrives and the drivers... See more

Rated 1 out of 5 stars

We purchased a big new Yorker, that was supposed to have , pepperoni, sausage, mushrooms and hot peppers and cheese. This was the worst pizza I've ever had. Whoever made that pizza and passed it t... See more

Rated 1 out of 5 stars

Pizza Hut on Wilma Rudolph in Clarksville Tn is the worst Ever!!!!!!!!!!! Second time ordering and will be the last time!I wish I could upload a photo 43 dollars for burnt dry trash pizza!! Cashiers... See more

Rated 1 out of 5 stars

Do not take your customers for granted. Always charging more and giving less and less to customers just so because compnies are more greedy then ever. Loved Pizza Hut and was a family favourite. Went... See more

Rated 5 out of 5 stars

Order a small pizza each for me and my husband but they ran out of small bases so sent us a large one each for the same price fast delivery to through just eat

Rated 5 out of 5 stars

The representative I spoke to, I believe Jason, was super helpful, and patient, order came very fast, and was so yummy and fresh. I love ordering from this location, the service is excellent.

Rated 5 out of 5 stars

The South Ealing branch of Pizza Hut is amazing service great food! The food is just as amazing but service is what makes the experience great! Thank you to Raid and the rest of the team!

Rated 2 out of 5 stars

Just ordered a "Pan" pizza and paid $2 more. What came was a sad hand tossed pizza with minimal toppings. Sad :( I was so craving the thick crispy crust loaded with toppings. I called the location and... See more

Rated 1 out of 5 stars

Ordered for delivery. Items left out and now nobody can answer the phone or return a call or message. I stopped by the location and was still blown off. Terrible customer service. The Omaha Maple loc... See more

Rated 1 out of 5 stars

What went wrong? Ordered Pan Pizza and received Hand tossed. Arrived late and was cold. Had to recall Pizza Hut and was treated like it was our fault. My spouse clearly told the Pizza Order Taker i... See more

Rated 1 out of 5 stars

Absolute con. I cannot redeem my the slices on my account for the free pizzas without ordering another full value one?! I know this never used to be the case as I have been a customer for long en... See more

Rated 1 out of 5 stars

Just received my pizza so disappointed Hardly any cheese 10% of any. The assistant was rude no customer service Hounslow West waste of money. Won’t be going back there agajn

Rated 1 out of 5 stars

If I could put a zero I would! The pizza broke my partners tooth from a rock hard bit of chicken! After speaking with the customer service team they said they would give us a free pizza hahaha! I rep... See more

Rated 1 out of 5 stars

My rewards account is no longer accessible. I was going to use my free pizza and order additional food but now I'm never ordering Pizza Hut again because they changed the login process and I can't get... See more

Rated 1 out of 5 stars

I ordered from pizza hut application, before checkup the application asked me about delivery address, I set my home address, after 30 min I noticed that my pizza were delivered to my office address.... See more

Rated 1 out of 5 stars

I usually enjoy pizza hut, i ordervqyute frequently. This time however, the breadstciks were tough to bite through, actually hurt my teeth trying, the pizzas were overcooked even though in the special... See more

Rated 2 out of 5 stars

Ordered the pepperoni feast pizza. Each slice had maybe 1 pepperoni on it and the cheese was sprinkled so lightly some slices had none!! Probably the worst order we've ever had. It also took nearly 2... See more

Rated 1 out of 5 stars

Stop making Hawaiian pizza. Stop using grizzled ham logs instead of sliced ham. Ham logs are NOT acceptable. Fire the moron who introduced this trend.

Rated 1 out of 5 stars

I asked vacancy job pizza hut delivery oug parkland manager miss yati cannot give me working because manager miss yati tell enough the staff pizza hut should be taken action ok

Rated 1 out of 5 stars

I had a very unprofessional experience at this Pizza Hut location. I placed my order in English, but the cashier did not ask for my name and instead entered “Spanish” as my name on the receipt.

Rated 1 out of 5 stars

Just had the misfortune of buying two pizzas and a garlic cheese order from Old Road Clacton on sea. The food was dry, tasteless and totally awful. Wasted £23 do not visit this Pizza Hut no wonder the... See more

Rated 1 out of 5 stars

Ordered $60 worth of food. Everything was luke warm or cold! Pizza was gross and pasta was almost cold. Even though it was delivered in 25mins...its almost like it was ready 25mins before we got it an... See more

Rated 1 out of 5 stars

Worst experience EVER. WAS WAITING IN DRIVE THROUGH FOR OVER AN HR. AND PIZZA WAS SUPPOSED TO TO BE READY OVER AN HR AGO. THEY COME TO THE DRIVE THROUGH AND SAY HEY. I TOLD THEM MY NAME. AND THEY NE... See more

Rated 1 out of 5 stars

I will never forgive this company for one of my first jobs many years ago. When I was 17 I worked 20 hours a week had never taken a day off sick always did my role to a professional standard. I was se... See more

Rated 1 out of 5 stars

I told Berkeley Pizza Hut to have my I want to be ready by 2:30 it is 4:30 4:00 and I ain't got nothing yet there is bad service thank you have a blessed day

Rated 5 out of 5 stars

Hello I’d like to give an excellent review to Sabrina that works at Pizza Hut in Newport Cardiff street. I wanted to order food online but somehow my favourite order that I always get wouldn’t work. I... See more

Rated 1 out of 5 stars

Tried to order pizza using a One4all gift card. Payment was rejected. On speaking to customer service I was notified that they no longer accept the gift card, in spite of their logo being on the front... See more

Rated 1 out of 5 stars

Do not go to harriman !!! Awful experience!!! Waited hour and 15 minutes for carryout!!!! Awful experience!¡ would leave a zero star if I could

Rated 1 out of 5 stars

dont by from them on the website or the app, they will scam you, on there site they hasve when you spend £15 get a free large pizza using the app. i tried it you dont give you a free large pizz... See more

Rated 1 out of 5 stars

I am writing to file a complaint regarding a recent experience with an order placed through your app. I ordered two large pizzas and was given an estimated delivery time of around 5:00 PM. We wait... See more


Company details

  1. Food Products Supplier
  2. Online Food Ordering Service
  3. Pizza Delivery
  4. Pizza Takeaway
  5. Restaurant
  6. Take Away Service

Information provided by various external sources

Pizza Hut – home of America’s favorite pizza, delivering delicious hot pizza and WingStreet buffalo wings straight to your door. Order your Pizza Hut pizza, pastas, WingStreet wings and pizza sides online or over the phone.


Contact info

2.2

Poor

TrustScore 2 out of 5

3K reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

Ask yourself why would you visit a place when this happens?

Dunfermline leisure park.
Visited last saturday. Buffet menu. Salad bar, pizzas and refillable drinks. Within a few hours of eating, 1 party was violently vomiting, the next day the child in the party was seriously vomiting too.
We have taken this to food safety/council regarding this matter.
Not only that but very expensive and little to no service as you are made to order food via their QR code. Won’t be visiting pizza hut in the future. Please also read previous reviews regarding this restaurant before visiting!

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

Rewards Gone

My rewards account is no longer accessible. I was going to use my free pizza and order additional food but now I'm never ordering Pizza Hut again because they changed the login process and I can't get my earned points.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Leyton branch in London great

AS i could not update my old review, here is the new one. Pizza Hut Leyton is my local, they are reliable , they usually deliver on time and the food is warm. No complaints, happy. Regular customer for many years. I only had one bad experience with them, otherwise they deserve 5 stars.

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

My name is Talha khushi

My name is Talha khushi . i live in pakistan . i want to the job of pizza delvery in pizza hut. i am a rider .plz give me aa viza company because continue the job . Thank u

April 17, 2025
Unprompted review
Rated 2 out of 5 stars

No more Genx pan pizza

Just ordered a "Pan" pizza and paid $2 more. What came was a sad hand tossed pizza with minimal toppings. Sad :( I was so craving the thick crispy crust loaded with toppings. I called the location and they said "did it have a white topper? That's a pan pizza. We recently changed our dough. I can remake it or credit you the $2". Like, really? It's $2 dude and I don't need to wait for the same pizza. Ugh. So much for Genx pan pizza

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience EVER

Worst experience EVER. WAS WAITING IN DRIVE THROUGH FOR OVER AN HR. AND PIZZA WAS SUPPOSED TO TO BE READY OVER AN HR AGO. THEY COME TO THE DRIVE THROUGH AND SAY HEY. I TOLD THEM MY NAME. AND THEY NEVER CAME BACK. THE PEOPLE IN THE PIZZA HUT ARE ALL GETTING THE WRONG ORDERS AND GIVING OUT COLD PIZZAS. THIS IS A FREEKING JOKE OF A BUSINESS IN ROCKMART GEORGIA. HORRIBLE MANAGEMENT

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

What's access to my account because…

What's access to my account because they took away the password login and I didn't update my phone number because I never used my telephone number on the app so I had no reason to update it so I lost all my points because they decided to update something that nobody asked for! on the app so I had no reason to update it so I lost all my points because they decided to update something that nobody asked for!

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

would give 0 if i could

would give 0 if i could! The pizza and garlic bread was cold and the delivery was late. The ice- cream had melted and the top opened when it was delivered so went straight in the bin. Will not be using pizza hut again.

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

Not good

Pizza wasn't that great and wasn't cut properly at all they also almost forgot to give us our drinks and there were pepperonis on the side that wasn't supposed to have any.

December 7, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible

Beyond there app being totally worthless, having and order out for delivery for over an hour you know exactly what I received. Cold crappy food. The worst part is Pizza Hut requires a tip at time of purchase.
Done with this crap place, deleted app and disputed charge with credit card company

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

Please don’t do it

Please don’t do it, order from Pizza Hut, we’ve been waiting 2 hours. No Bournemouth based Pizza Hut is answering their phones, a complete fiasco. I’m ending my relationship with this Cowboy Company they must be on the way out.

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

Eat what I give you, not what you want!!

I ordered 1 pan Canadian bacon, pineapple, jalapeño, onion and 1 pan meat lovers.
I got 1 hand tossed ham, jalapeño and onion and 1 thin pork and pepperoni with no sauce
They were more worried about hanging Christmas lights, than taking care of customers .
Too high, poor quality, customer service.
I won’t make that mistake again!!

December 5, 2025
Unprompted review
Rated 3 out of 5 stars

We love pizza from Pizza Hut But....

We love pizza from Pizza Hut, including the sides. They are so tasty, with the right amount of cheese and always hot. As long as it is not overcooked that is! This is the Nuneaton branch.

We ordered garlic and herb dips, but received garlic & buttermilk, this was the second time this has happened. These dips are bland and worthless! We called the branch and was told they do not, or will not have garlic & herb dips anymore, even though they are still available to order on the website!
The meal was not the same, and my husband refuses to order from here again.

Very disappointing, they should not just presume we want a bland dip!

They need to be careful as they are already in administration, which is a shame!

November 27, 2025
Unprompted review

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