PJ Outdoors Reviews 

206
TrustScore 4 out of 5

4.0

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Rated 2 out of 5 stars

Bought a Vango shangri la self inflating airbed, great when its working, BUT, pj only react when u contact them . Air bed is at Vango waiting for them to test , even though video sent of problem.... See more

Rated 5 out of 5 stars

Visited motorhome exhibition in Glasgow in February. Was good to see the vango drive away awning on display and got answers to questions on how it would fit my motorhome. Got a good deal with extras o... See more

Rated 5 out of 5 stars

Had an issue with a camping toilet which leaked. It was purchased at the NEC caravan and camping show 2024 from PJ Outdoors stall, after speaking with PJ outdoors customer serviced they swiftly sor... See more

Rated 5 out of 5 stars

Brilliant service, ordered a camping table it was delivered next day, when we unwrapped it it had some faults on, called up and they arranged for it to be collected then next day and a new one sent ou... See more

Company details

  1. Camping Store

Written by the company

PJ Outdoors are a leading independent retailer of camping equipment and outdoor products for nearly 40 years. We offer great value from all the top brands with excellent service and support.


Contact info

4.0

Great

TrustScore 4 out of 5

206 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.0

All reviews

(206)

6 reviews in the last 12 months

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Rated 3 out of 5 stars

Unfulfilled order- Update

Ordered a camping table at the Motorhome show in October. Payment has been taken but no table received and no communication from the company at all. We were told at the show to expect up to five week delivery but we are now in December!
Update 08.12.23 - Response received today with apologies and action, so hopefully the table is with us soon. Thanks!

October 18, 2023
Unprompted review
PJ Outdoors logo

Reply from PJ Outdoors

Hi Anthony,
I can only apologise that you feel let down by us as we never want our customers to feel this way. Our customer service team now has your request in hand and will be dealing with this going forward. Please keep an eye out for their update.
Kind regards
Sophie

Rated 5 out of 5 stars

I can't rate this company highly…

I can't rate this company highly enough. I ordered a replacement gas bottle over the weekend and my delivery was made before 10am on the Monday! The gentleman who delivered was just that, so kind and helpful. I had very little knowledge about gas bottles but he could not have been more helpful in speaking to me on the phone and speaking with my daughter when delivering. Nothing was too much trouble. I wish I had his name but hopefully PJ Outdoors will know who it is. I don't usually leave reviews but I am so impressed with everything about this company I needed to. Thank you!

November 27, 2023
Rated 5 out of 5 stars

A fantastic service from GB to Northern…

A fantastic service from GB to Northern Ireland. It is fantastic to see a company still happy to look after us UK residents across the Irish Sea. Competitive delivery and fast efficient service. what more could you ask for.

thank you PJ Outdoors.

December 1, 2023
Rated 5 out of 5 stars

Went in as a newbie to camping

Went in as a newbie to camping, just wanted to say the staff were exceptional and knowledgeable and I have now purchased my first tent to take away with my son. Can't wait!

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, ordered a camping table it was delivered next day, when we unwrapped it it had some faults on, called up and they arranged for it to be collected then next day and a new one sent out, which they checked over for us before delivering. Exceptional service. Thank you 😊

July 14, 2023
Unprompted review
Rated 1 out of 5 stars

pole broke in tent on 2nd use

pole broke in tent on 2nd use. apparently not covered in the warrenty. Cheap tent, cheaper company. dont deal with them.

Edit: I called them up the day it broke and they said theres nothing they can do. They couldnt fix it, they couldnt replace it or refund me. 5 months later they reply saying they can replace it like ive kept a broken tent for 5 months.

June 28, 2023
Unprompted review
PJ Outdoors logo

Reply from PJ Outdoors

Hi Matthew, most manufacturers do not cover poles under warranty as they are deemed as consumable items. Having said that if you were to bring the broken pole into store we are more than happy to repair this for you completely free of charge!

Rated 1 out of 5 stars

I ordered an Air-Beam tent via their…

I ordered an Air-Beam tent via their website, company looked legit with OK reviews. The following day, the same webpage (same URL) had been altered to the poled version of the tent. Been contacting them for days only to be told someone will call back, waited over a week for a response only for them to cancel. Ordered here as it was slightly cheaper than world of Camping who subsequently increased their price so missed that option. I will contact Trading Standards, be aware of online scams.

June 26, 2023
Unprompted review
PJ Outdoors logo

Reply from PJ Outdoors

Hi Simon, we are sorry to hear of these problems. Upon inspection we discovered that the product had been inputted incorrectly. We had tried to contact you on several occasions but sadly without success. We therefore had to cancel your order. Apologies for any inconvenience this may have caused.

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