Planet Granite Reviews 

199
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and helpful team members who provide exceptional guidance throughout the entire selection and design process. Buyers note that the gorgeous worktops and stunning materials exceed expectations, transforming their kitchens with incredible attention to detail. However, some reviewers were not happy with communication challenges or encountered occasional unexpected issues during the fitting process. A few people mentioned experiencing difficulties when trying to resolve concerns with customer service or dealing with delays. Despite these isolated troubles, most people found the overall service to be smooth and professional from start to finish.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful,... See more

Product

Customers report positive experiences with the product, expressing delight and satisfaction with their... See more

Service

Clients share positive opinions on service, highlighting top quality experiences from start to finish.... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their gorgeous new... See more

User experience

Users describe positive interactions with user_experience, highlighting a seamless process from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very positive experience. The staff were extremely helpful making recommendations and using their knowledge to help me to achieve my vision for my new kitchen. There is a very wide range to choo... See more

Rated 5 out of 5 stars

Fabulous experience with Planet Granite, we can’t recommend them enough. We’re absolutely delighted with our new kitchen worktops. The fit and finish is superb and is even better than we’d hoped. The... See more

Rated 5 out of 5 stars

Honestly, a really smooth process from start to finish with very competitive prices and an absolutely stunning worktop fitted today by Kieran and Conner. Love the way the design worktop complement... See more

Rated 5 out of 5 stars

I highly recommend these guys. The showroom is fantastic, Ricky the template man is great, and my quartz worktops were fitted today by Dan and his colleague and the finish is exquisite. A great experi... See more


Company details

  1. Stone Cutter

Written by the company

There are 15 people in our team and we all take our jobs very seriously. We all enjoy the sense of achievement we get when we pull off an especially difficult task maybe something that another company has declined to do. We all possess a very similar positive attitude to our work. The Planet Granite showroom is based at Devitts Green Farm Steve’s family home, alongside this around a half a mile away we also have custom built our own Factory, customers are invited to visit the showroom and also take a factory tour to see how its all made if they wish. The factory houses the very latest in stone processing technology, it was custom built by Steve and the team in 2015 after out growing the original site adjacent to the showroom at Devitts Green. The factory was specifically designed by Steve and his team and has a mix of state of the art granite CNC machinery and traditional stone processing equipment which is perfect for the manufacturing of granite and quartz worktops. We have both 3 axis and 5 axis waterjet cutting machines as well as our Bavelloni Cnc and 2 of the latest 5 axis cut and move Gmm bridge saws, polished edges are performed on our Commondulli Edilux edge polisher. Customers are invited to visit to Planet Granite where they can view the granite stockyard and showroom here they can see the ever-changing materials we keep in huge slab form, some of which weighing up to 1000kg. Planet Granite is located in the Warwickshire countryside on the edge of Coventry just south of Birmingham a mere 12 miles from Sutton Coldfield and nine miles from Solihull, providing granite and quartz worktops for the Midlands and surrounding areas.


Contact info

4.8

Excellent

TrustScore 5 out of 5

199 reviews

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4.8

All reviews

(199)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

A very positive experience

A very positive experience. The staff were extremely helpful making recommendations and using their knowledge to help me to achieve my vision for my new kitchen. There is a very wide range to choose from and the team helped me to make my final choice based on all my requirements, colour, use, budget etc

I returned to them some months later for another small project. Again they could not be more patient and helpful, especially when I had a sleepless night the day before delivery realising I had given the wrong measurement! I am very grateful to them all for their professionalism and guidance.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic team, product and quality of install!

f you’re after a supplier and quartz worktop fitting company who actually make the whole process of selecting, organising dates and planning feel easy, Planet Granite is the way to go. Steve and the team were brilliant from start to finish.

First off, their punctuality is on point—they showed up exactly when they said they would. No waiting around, no guessing - refreshingly reliable. Communication was just as good. Steve kept everything clear, simple, and hassle-free, with quick updates whenever we needed them.

The workmanship was spot on. The quartz worktops look amazing, and they left the place cleaner than they found it (I’m still wondering how they pulled that off). Proper attention to detail and zero mess.

Getting hold of Steve and the Planet Granite crew was super easy too—they’re friendly, responsive, and genuinely happy to help.

Finally, the price point + quality intersection is fantastic. I really do appreciate all that the guys at Planet Granite did for us on this job.

Overall, Planet Granite made the whole process smooth, tidy, and stress-free. Couldn’t recommend them more!

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Kitchen worktop

Honestly, a really smooth process from start to finish with very competitive prices and an absolutely stunning worktop fitted today by Kieran and Conner.
Love the way the design worktop complements our kitchen and am so glad we went with them.
Professional, trustworthy and punctual.
Thank you!

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

5 star

From start to finish we have had 5star treatment. We really are over the moon with our granite work top and couldn’t recommend theses enough

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend Planet Granite Enough…

Couldn't recommend Planet Granite enough!

From the moment we chose our worktops to the final installation, Steve and his team provided constant communication and support.

We went with the Calacatta Borghini for our kitchen worktops and backsplash — it looks absolutely stunning, and the quality is exceptional.

We'll definitely be using Planet Granite for all our future projects (bathrooms are next!) and wouldn’t hesitate to recommend them to anyone.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience with…

Absolutely amazing experience with Planet Granite!
I wish there was a sixth star to give !! They came to fit the worktops to our kitchen today and I am so happy with the result- it looks beautiful. They fit a beautiful marble worktop to our handless kitchen. Their attention to detail throughout the installation was incredible. But it wasn’t just the installation and the product itself that were phenomenal ! The service throughout the process was truly excellent. The whole team that interacted with us from the customer service team to the templating service to the installers were so kind to us, helpfulI and incredibly knowledgable! I am so so so glad we chose Planet Granite !

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend these guys

I highly recommend these guys. The showroom is fantastic, Ricky the template man is great, and my quartz worktops were fitted today by Dan and his colleague and the finish is exquisite. A great experience from start to finish and great people to deal with. I’m going back again to order some worktops for elsewhere in the house, without hesitation.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Second time I have used this company

Second time I have used this company. Great selection of products ! Competitively priced ! Good workmanship. Superb product. Friendly, professional and helpful staff ! I will use them again in the future ! PS Russ was excellent on the phone !

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing experience

I booked an installation for early August, but weeks later, the job remains incomplete. Fitters repeatedly scheduled appointments only to cancel without notice, causing significant disruption. Despite being owed money, the company has refused to return the funds, and the work has not been completed as originally quoted or agreed.

I made multiple attempts to resolve the issue amicably, but found it incredibly difficult to speak with anyone who demonstrated basic courtesy or professionalism. When I finally reached the owner, Steve, he was dismissive and rude—and ultimately hung up on me.

This level of service is unacceptable, and I will be escalating this complaint through the appropriate channels.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Quality product and workmanship at a…

Quality product and workmanship at a reasonable price! Russ on the sales side was extremely helpful and knowledgeable, with a very proactive can do attitude. The surveyor Ricky offered great advice when actioning the layout design, and fitters Sean and Keiran were very efficient and skilled with the final fit.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great Job communication could be better

The man who measured up, Ricky, was efficient and polite, and seemed to know his job. The fitting team—Sean and Kieran—were also very good and polite, and the finished result looked excellent.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Dan really helpful and friendly! Quality worktop,very happy with the finish,highly recommend.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

From start to finish the service was outstanding. The showroom was excellent, and I even had the chance to visit the factory to view full-size samples. Russell provided fantastic support throughout, and the two fitters who installed the granite did an exceptional job. The job itself was completed to the highest standard, and I couldn’t be happier with the result. I would highly recommend this company. A special mention to Steve for the quotation and the price ,also Dan and everyone involved in the factory work—and also to the gentleman who came out to measure the kitchen (I’ve forgotten his name) for doing such a precise and professional job.
Thank you
Mario

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

recommended these from our kitchen fitters

We were recommended these from our kitchen fitter, and we were impressed by the work and standard in the show room and on their instagram. Through out the process Dan was very helpful, even taking messages on his day off. He Helped me understand what was needed to prepare and get ready for fitting. What was clear is that they deal with big clients and I certainly wasn’t one of them, but I felt my treatment was exactly the same as if I was having a 100k kitchen. It’s clear that all jobs are treated with the same care and attention to detail. Where the fitters felt something didn’t look right/didn’t look finished, they spent time, offered solutions and ensured it looked amazing, even though I was only a small client. All the staff are great, and it’s a family friendly service. I do not regret using this company and would recommend for all others, no matter the size of your job.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic guys, fantastic service.

Fantastic service from start to finish, amazing showroom and even went down to the factory to see some full size samples.
Service from Dan has been fantastic and the two guys who came to fit the granite were top class (Frosty & sorry forgot 🤦‍♂️😂) would thoroughly recommend you use these guys.

July 19, 2025
Unprompted review

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