Seth Erickson from Planet Home was very helpful with guiding us through the loan process for our first home. He was in communication with us every steps of the process and was always available for any... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Seth was accessible, knowledgeable, and just a great guy to talk to and work with. He helped us navigate our situation, understand when everything needed done, and even gave us reminders if we hadn't... See more
Company replied
Kyle was there to answer questions & help us out every step of the process. He was considerate of my overnight work schedule when needing my attention during the days, and was able to provide us a few... See more
Company replied
Chris was absolutely amazing! As a first-time homebuyer on a tight deadline, I couldn’t have asked for a better experience. Chris and his team were incredibly thorough, proactive, and on top of every... See more
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Company details
Written by the company
Planet is a mortgage lending and servicing company focused on helping people navigate the homeownership journey. We work with homebuyers, homeowners and lending partners, providing mortgage solutions and servicing support at different stages of the process. We understand that a mortgage is more than a financial transaction. It's connected to a place to call home, a family's future and one of life's most important financial decisions. Our goal is to make the experience clearer, provide helpful guidance and give customers the support they need along the way. We believe better experiences start with listening. Customer feedback helps us understand what we're doing well, where we can improve and how we can better serve the people who count on us. At Planet, we're moving the mortgage experience forward through expertise, innovation and a commitment to continuous improvement.
Planet Home Lending
Written by the company
- Our Core Values
- We’re committed to making the home loan experience clear, fair, and achievable. We do what’s right for the customer – what’s ethical, compliant, and provides a good benefit. We treat all people and each other with respect and transparency. We deploy tactical-edge technology to protect our customers and partners. We support, encourage, and educate our customers, employees, and partners. We define our success by their success.
- Our Mission
- We believe in putting homeowners first, making the home loan experience personal and transparent, and doing the right thing for our customers and clients. We help our customers achieve homeownership, whether it’s their first home, move-up home, vacation home, investment property, or retirement home. We offer diversified products at competitive prices. We identify best-in-class people, technology, and training to expand our knowledge and improve the home loan journey for our customers.
Contact info
321 Research Parkway, Suite 303, 06450, Meriden, United States
- (866) 882-8187
- www.planethomelending.com
3.8
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Third home Seth closed for us went as smooth as the other two
Seth is incredibly knowledgeable at closing homes and proactively gathers all the right information the first time. A+ service every time.
November 3, 2023
Unprompted review
Reply from Planet
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
Great Professional who really knows…
Great Professional who really knows what they are doing!
October 30, 2023
Unprompted review
Reply from Planet
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
PHL is the best!
Chris and Casandra are excellent at communication and troubleshooting. They kept the process moving forward and diligently worked through issues that arose. I was treated with respect and never felt pressured.
October 31, 2023
Unprompted review
Reply from Planet
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
Great knowledge and professionalism…
Great knowledge and professionalism throughout from all involved.
November 2, 2023
Unprompted review
Reply from Planet
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
Thank you Planet Home Lending.
November 1, 2023
Unprompted review
Reply from Planet
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
My husband had just passed away
My husband had just passed away. I had to sell my house, move to another state, all in a matter of two months. Randy Perre helped me through every step of the loan process. He is professional, kind, and a down to earth type of person. His communication was very prompt. He made it very easy for me to get through the loan process.
September 21, 2023
Unprompted review
Reply from Planet
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
My experience with Planet Home Lending
I am happy and satisfied with the service and quality provided by Planet Home Lending. I will recommend them to my friends and family, who are looking for similar loans.
November 3, 2023
Unprompted review
Reply from Planet
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
The best experience ever!
The tool is user-friendly and the staff is super fast. Amazing experience!
November 2, 2023
Unprompted review
Reply from Planet
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
Keeping things simple and honest.
November 1, 2023
Unprompted review
Reply from Planet
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
Excellent service and communication…
Excellent service and communication throughout the process. Would definitely recommend to family and friends.
October 27, 2023
Unprompted review
Reply from Planet
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
Cassandra basically held my hand…
Cassandra basically held my hand throughout the process. She explained to me how each step would work. Very responsive. Thank you Cassandra
October 2, 2023
Unprompted review
Reply from Planet
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
Planet Home Lending
The online portal and the ability to eSign documents was very helpful. The staff was friendly through the whole loan process.
October 8, 2023
Unprompted review
Reply from Planet
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
Lucas went above and beyond our…
Lucas went above and beyond our expectations. He worked with us on getting the best deal on our refinance and communicated with us through the process. His knowledge of the industry is phenomenal. I would highly recommend him. Thanks Lucas for another job well done!
October 20, 2023
Unprompted review
Reply from Planet
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
Randy was great to work with
Randy was great to work with through the entire process. He offered great advice, has creative options when needed, but always wants you to be comfortable with what you are doing so never pushy. He was great at explaining the process and being proactive in communications so we were never left guessing. All around it was a great experience working with Randy. I would highly recommend!
October 19, 2023
Unprompted review
Reply from Planet
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
Great company
The experience was really good and the company has people that are truly there to help you get through the process and overall you can’t go wrong with this company I will recommend any and everyone to Planet Home Lending
October 24, 2023
Unprompted review
Reply from Planet
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
Very good and helpful company too work…
Very good and helpful company too work with.
October 20, 2023
Unprompted review
Reply from Planet
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
Everyone I worked with was patient and…
Everyone I worked with was patient and understanding of my situation. And gave me outstanding service
October 9, 2023
Unprompted review
Reply from Planet
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
Best experience of buying a house
Jim treats his clients like family and communicates very well. He made sure I understood and was ready to proceed. Jim makes himself available to answer any questions and does not blow you off or make you feel dumb like some other lenders. Iwill be using Jim for all of my real estate needs in the future. Highly recommend!
October 20, 2023
Unprompted review
Reply from Planet
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
I very much enjoyed the process and…
I very much enjoyed the process and appreciate the help.
October 10, 2023
Unprompted review
Reply from Planet
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
Consumers Pay for Planets Mistakes…
Planet paid multiple insurance policy's out of my escrow and failed to notify me of their error. Next thing I know my mortgage increased suddenly by over $1000.00 per month. When I asked why and realized it was because of an insurance policy that I knew nothing about I asked for their help in getting the money back, I was told that was up to me to get the funds returned. In the meantime I was expected to pay the extra added to my mortgage until the escrow was back to where it needed to be. Long story short Planet failed to correct this error. I did all the work to get the money back from these insurance companies and Planet charged me late fees and reported late payments to the credit bureaus because I chose to withhold payment until this was cleared up. When it was cleared up I paid immediately. I've never paid late and they know it. For some reason the all mighty Planet cant accept that they made a mistake and correct it. The consumer must take the hit for their error. This is by far the worst mortgage company I have ever had. I've used many in the past.
Be careful with this company.
June 1, 2023
Unprompted review
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