Seth Erickson from Planet Home was very helpful with guiding us through the loan process for our first home. He was in communication with us every steps of the process and was always available for any... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Seth was accessible, knowledgeable, and just a great guy to talk to and work with. He helped us navigate our situation, understand when everything needed done, and even gave us reminders if we hadn't... See more
Company replied
Kyle was there to answer questions & help us out every step of the process. He was considerate of my overnight work schedule when needing my attention during the days, and was able to provide us a few... See more
Company replied
Chris was absolutely amazing! As a first-time homebuyer on a tight deadline, I couldn’t have asked for a better experience. Chris and his team were incredibly thorough, proactive, and on top of every... See more
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Company details
Written by the company
Planet is a mortgage lending and servicing company focused on helping people navigate the homeownership journey. We work with homebuyers, homeowners and lending partners, providing mortgage solutions and servicing support at different stages of the process. We understand that a mortgage is more than a financial transaction. It's connected to a place to call home, a family's future and one of life's most important financial decisions. Our goal is to make the experience clearer, provide helpful guidance and give customers the support they need along the way. We believe better experiences start with listening. Customer feedback helps us understand what we're doing well, where we can improve and how we can better serve the people who count on us. At Planet, we're moving the mortgage experience forward through expertise, innovation and a commitment to continuous improvement.
Planet Home Lending
Written by the company
- Our Core Values
- We’re committed to making the home loan experience clear, fair, and achievable. We do what’s right for the customer – what’s ethical, compliant, and provides a good benefit. We treat all people and each other with respect and transparency. We deploy tactical-edge technology to protect our customers and partners. We support, encourage, and educate our customers, employees, and partners. We define our success by their success.
- Our Mission
- We believe in putting homeowners first, making the home loan experience personal and transparent, and doing the right thing for our customers and clients. We help our customers achieve homeownership, whether it’s their first home, move-up home, vacation home, investment property, or retirement home. We offer diversified products at competitive prices. We identify best-in-class people, technology, and training to expand our knowledge and improve the home loan journey for our customers.
Contact info
321 Research Parkway, Suite 303, 06450, Meriden, United States
- (866) 882-8187
- www.planethomelending.com
3.8
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The Best People
If you want to use people who truly care and want to help you find the best option for a Home Loan, then Planet Home Lending is the best. Maralee and Richard made this stressful process pain free and very easy. They took the time to answers all of our questions and walked us through every step. I would highly recommend this company.
April 22, 2026
Unprompted review
Reply from Planet
Thank you for taking the time to share your experience. We're glad to know our team provided the support you needed on the way to homeownership.
Francis was incredible
Francis was incredible. He explained everything and helped us navigate through the whole process.
May 15, 2026
Unprompted review
Reply from Planet
It’s always great to hear when we hit the mark. Thank you for the kind words — and for letting Planet be part of your homeownership journey.
5 Stars
Very knowledgeable, moves fast and is very thorough. Got me from pre-approval to close in about 30 days. Couldn't be more pleased.
May 13, 2026
Unprompted review
Reply from Planet
Meeting and exceeding your expectations is exactly what we aim for. Thanks for choosing Planet and for sharing your experience!
Randy Perre was amazing
Randy Perre was amazing, he is professional, walked me through the process. I made a mistake and he was able to resolve it. I never had a problem with him answering my calls, test messages and e-mails. I am now a home owner. I highly recommend Randy.
May 11, 2026
Unprompted review
Reply from Planet
It’s always great to hear when we hit the mark. Thank you for the kind words — and for letting Planet be part of your homeownership journey.
Planet home lending is incompetent
Three months and I still can't get them to recalculate escrow and payment. I'm at the point I'll take over doing this very basic task myself.
May 11, 2026
Unprompted review
Reply from Planet
We’re grateful you took the time to share your feedback. At Planet, we work to earn our customers’ trust for the long haul, and we’ll use your input to do better.
Worst company you can imagine
Worst company you can imagine. This company purchased my loan from another mortage lender and never notified me of the transfer and as a result my payment was late. They also intentionally disable your ability to pay online. In my personal opinion the company intentionally makes it inconvenient as possible to make your payments. I highly recommend if they buy your mortgage to immediately find a new company. Regardless if they make a mistake they will dock your credit and make it appear as if your the problem.
February 1, 2026
Unprompted review
Reply from Planet
We’re grateful you took the time to share your feedback. At Planet, we work to earn our customers’ trust for the long haul, and we’ll use your input to do better.
Very very Good Experience was never…
Very very Good Experience was never doubtful. They made it possible and quick.... no hassle or wasted time it was always good news, and kept very professional! Highly recommend 👌🏽
May 4, 2026
Unprompted review
Reply from Planet
We appreciate your review and your kind words. It’s customers like you who remind us why we do what we do. Thank you for being part of the Planet family.
Five-Star Service - Highly Recommend
PHL is a reliable mortgage company that I would recommend. I encountered an issue after the refinance process, but Brian Jaeger addressed it promptly and effectively. While it is preferable for everything to proceed without complications, it is reassuring to know that PHL is committed to achieving customer satisfaction.
May 1, 2026
Unprompted review
Reply from Planet
Thank you for sharing your experience! At Planet, we’re here to deliver service that makes you feel supported from day one and we’re so glad to hear that came through.
This is the absolute worst bank I’ve…
This is the absolute worst bank I’ve ever had to deal with in my life. Customer service is horrible. I will be refinancing soon if anything just to get away from them.
April 30, 2026
Unprompted review
Reply from Planet
We’re sorry you feel we missed the mark. Your feedback helps us improve.
No such thing as a quick call
Tried to call for some simple questions, after 5 minutes of verifying I got annoyed when asked "what's the best time to call you?" I told them there wasn't and what does this have to do with verification. Ended up hanging up the phone because verification was taking so long and asking ridiculous questions like that.
April 21, 2026
Unprompted review
Reply from Planet
We’re sorry our service didn’t meet your expectations. Protecting our customers’ information is our top priority and verifying identity is a part of that process. You can also visit our FAQ page at planethomelending.com.
Worst customer service I’ve ever…
Worst customer service I’ve ever experienced and I talk to many with my job.
April 8, 2026
Unprompted review
Reply from Planet
We’re sorry our service didn’t meet your expectations. Please send your name, phone number, and property address to ReviewTeam-DG@planethomelending.com so we can follow up and work to make things right.
Daniel Hunt was exceptional
Daniel Hunt was exceptional. He and the company made it so easy to refinance my home. Would recommend this company to all my friends and relatives.
March 19, 2026
Unprompted review
Reply from Planet
Thanks for the feedback — and for trusting us with such an important milestone. We’re here for you and hope to be your lender of choice for years to come.
No follow up, terrible customer service
If I did not have an excellent rate I would go elsewhere. Don’t send in an escrow shortage payment because they will lose it. Then you will have to call 5 times and email them the same documents 3 times and now, on the phone, AGAIN, for an hour, since nothing has been done.
April 8, 2026
Unprompted review
Reply from Planet
We’re sorry your experience didn’t reflect the service we aim to deliver. Your feedback is important and has been shared with our leadership team so we can continue to improve.
Seth was Awesome!
Seth was accessible, knowledgeable, and just a great guy to talk to and work with. He helped us navigate our situation, understand when everything needed done, and even gave us reminders if we hadn't don't something yet. Really cant have asked for him to do anything more than he already did for us!
March 27, 2026
Unprompted review
Reply from Planet
So glad you had a great experience, Andrew! We’re proud to be part of your homeownership journey — thanks for choosing Planet.
Great experience overall
Great experience overall. David Herzog made it very smooth.
Highly recommend.
February 19, 2026
Unprompted review
Reply from Planet
We’re honored to have earned your recommendation. Thank you for sharing your experience and helping others feel confident choosing Planet.
Very easy process and Shane & Karilyn…
Very easy process and Shane & Karilyn made everything so smooth and they were very friendly and helpful as well.
March 27, 2026
Unprompted review
Reply from Planet
Meeting and exceeding your expectations is exactly what we aim for. Thanks for choosing Planet and for sharing your experience!
The company is vicious and toxic
The company is vicious and toxic. They fail to uphold any business practices given to them. They treat the customer in the most disrespectful manner as possible. If you ever have to speak customer service its like pulling teeth from a great white. Good luck with your loan if you ever get this company.
November 1, 2025
Unprompted review
Reply from Planet
Thanks for your feedback and for giving us the opportunity to improve. Please email your name, phone number, and property address to ReviewTeam-DG@planethomelending.com so we can address this matter directly.
Great team & Service
Great team. Valued professional advice and approach. Thank you.
April 1, 2026
Unprompted review
Reply from Planet
We’re thrilled to hear this! Your kind words remind us why we do what we do: getting people home with the service they deserve.
Planet Listens
What made my experience great was Chris, Tre and others kept me up date on the loan process. I was never in the dark.
March 5, 2026
Unprompted review
Reply from Planet
Thank you for being a Planet customer and taking the time to share your experience! We’re committed to getting people home with care and consistency, and your feedback helps us do just that.
I had a great experience working with…
I had a great experience working with planet home lending company. The whole process was smooth, fast, and very professional from start to finish. The team was helpful, responsive, and explained everything clearly, which made the process stress-free. I truly appreciate their excellent service and would definitely recommend them to anyone looking for a reliable lender. ⭐⭐⭐⭐⭐
March 6, 2026
Unprompted review
Reply from Planet
We appreciate your thoughtful review! Our goal is to deliver outstanding service every step of the way, and it’s wonderful to hear we delivered for you.
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