Planet Reviews 

I wanted to express my sincere appreciation for the exceptional experience I had recently. From start to finish, the entire process was remarkably smooth and efficient – the most streamlined I've encountered in my experience. This is a testament to your team's dedication to providing outstanding service. In particular, the customer service and communication were truly exceptional. Every interaction was prompt, helpful, and professional. The clarity and proactive communication throughout kept me informed and reassured every step of the way, minimizing any potential stress or confusion. I was consistently impressed by the responsiveness and willingness to go the extra mile. I wouldn't hesitate to recommend your services to anyone. Your commitment to excellence is evident, and I am incredibly grateful for the positive experience. Thank you again for making this such a seamless and pleasant process.

Nick from the Lehigh Valley office was awesome to work with! He helped us get our mortgage for our new investment property. Extremely thankful for him!

My loan officer, Rick Scherer was instrumental in helping me get my credit in position to qualify. When ready the process was seamless with great communication the entire way. Highly recommended

It’s been a great experience. Deb and Rob were very responsive and thorough throughout the process!

Marjory and Allison are the best of the best! We worked with them for the purchase and the sale of a home in December 2024 and Jan 2025 and again in August 2025 for a refi. They are hands down the most knowledgeable, friendly, and responsive in the industry. We are grateful to partner with such amazing ladies when dealing with major life events/purchases.

I worked with Erik and Tera on my refinance and they were outstanding. The process was smooth from start to finish and they kept me informed every step of the way. Both were professional, responsive, and went above and beyond to make sure everything was handled quickly and correctly. I couldn’t have asked for a better team to work with. I’ll definitely be using them again on future deals.

RJ was wonderful! My husband and I were purchasing a home from across the country and RJ went the extra mile for everything. He was available when we needed him and explained the process as we went through and made sure everything ran seamlessly. He definitely did what he could to take the stress out of the whole process for us, which given our situation was so helpful and much needed.

What made this great experience so special, Randy understood my situation and worked diligently with my sources of income. Unlike others who might have turned me down or rejected me outright, Randy was committed to helping us find our very own home.He and his team were willing to give me the chance to become a first-generation homeowner. If I ever get the opportunity again, I would definitely do it with Randy and his team. Oh, and I can’t forget the outstanding communication I received throughout this entire journey.

Absolutely terrible company to deal with. They ask for some much info, it is scary. Then, there are so many people involved in the decision making process, nobody there has a clue as to what is going on. 2 months after their "pre-approval" with a credit pull, and they are still asking for more documents to be uploaded. I would steer FAR AWAY from doing business with these clowns!!

Brian W. was an absolute help in this whole process. Day or night he had made him self available to guide us through every question and give meaningful advice to get us our first home! He truly gave us the confidence and knowledge needed to get this done and we are very grateful !
-N & K

I have been on the phone for over 1 hour to take carer of a simple insurance issue. Their phone tree keeps putting me back in their phone tree and I start all over again. When you finally get a person one tell you one thing and they other completely opposite.
Don't use.

Erik and the Planet home team were absolutely wonderful through our refinance process. They made it stress free, and helped inform us every step of the way. Erik was very helpful and noligable which made the process very smooth and efficient. We were very satisfied with the entire experience, and we are very greatful we got the refinance complete!
Thank you!!

Rick and team were great to work with. They were able to get us a loan for our dream home with less than favorable conditions while others turned us away. Easy to talk with, responsive and insightful. Closed on time and moved in!

Communication was maintained throughout the entire process. The employee we worked with kept us up to date, and was extremely professional. I would recommend Planet Home Lending to friends and family needing any services they offer.

Explored getting a loan on our home and Planet Home was the servicer on our mortgage so we went to them for new financing. They made the process smooth. Got our loan when promised.

Exceptional Lending Experience with Eddie Anderson!

We are incredibly grateful to Eddie Anderson for guiding us through the home-buying process using a VA loan. As a military family relocating from Germany, we faced a lot of uncertainty and stress—but Eddie made the financing side of things feel smooth, secure, and even empowering.

From day one, Eddie was knowledgeable, responsive, and genuinely committed to helping us succeed. He took the time to explain every step of the VA loan process, answered all our questions with patience and clarity, and worked tirelessly to ensure everything stayed on track. His professionalism and attention to detail gave us peace of mind during a very hectic transition.

Thanks to Eddie’s expertise and dedication, we were able to close on our dream home in Olympia, Washington. We couldn’t have asked for a better lending partner, and we wholeheartedly recommend him to any fellow veterans or military families navigating the home-buying journey.

Thank you, Eddie, for everything!

Sincerely,

The Jeters

From start to finish, Rick and Brenda at Planet Home Lending made the entire process smooth and stress free. Their professionalism and attention to detail were outstanding. They were always quick to respond, answering every question thoroughly and clearly, which made me feel confident every step of the way. Their excellent customer service truly set them apart as they went above and beyond to make the experience easy and reassuring.

The team at Planet Home Lending made the home equity loan process simple and easy with a good rate. We closed when planned and couldn’t be happier with their service level and commitment. Our loan originator and processor answered calls and questions whenever we had them. I’d HIGHLY recommend Planet to anyone looking for a loan.

I had a wonderful experience with Lisa-I would recommend her to anyone looking for a home loan! She had amazing communication, explained everything so that we could understand the process more easily. Thank you so much!!

Working with Rick was very easy. He was always quick to respond to any questions I had. And being the first time I've bought a home, I had a lot of questions. I would absolutely recommend Rick for anyone looking to buy a home!!