Delighted with my purchase of a planter which looks great in my garden! Initial confusion over delivery timing - a long wait but worth it. I trust it does ok when frosts arrive - 🤞🏾 Overall, a dis... See more
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Really excellent customer service (as I made a mistake on order and they responded straight away!) and the plant quality was great. We paid extra for the unpacking service - such a brilliant idea. Hig... See more
Great quality plant and super customer service. I ordered a ceanothus from Plant Drop after fretting over which statement plant I wanted to buy for a key spot in my garden. Their website is really eas... See more
I purchased a very large indoor tree which needed a specialist installation, the team at Plant drop could not have been more helpful, professional and careful. Thank you so much! High recommend!... See more
Company details
Written by the company
Plant Drop specialises in statement plants for designed spaces, expertly sourcing the most impressive feature plants for the home and garden, from renowned growers around the world. This is accompanied by artisanal planters, the finest gardening accessories, and a wealth of expertise.
Contact info
PO Box 79198 , SW6 9RE, London, United Kingdom
- 02038872139
- hello@plantdrop.co.uk
- www.plantdrop.co.uk
4.4
Excellent
435 reviews
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Replied to 80% of negative reviews
Typically replies within 1 week
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Beautiful plant - very happy with my purchase
Beautiful plant and aligned with expectations based on the item photo and description. Customer service responded quickly to a query and was helpful. Delivery was good and the plant was handled carefully.
August 29, 2023
Good quality pots
Good quality pots, reasonably priced. Delivery was on time! No complaints
August 29, 2023
GUCCI OF THE PLANT WORLD
Difficult to know how it was going to come from the website but my expectations were exceeded. I purchased this as a gift for a friend and she was thrilled. The personal note I requested was attached to one of the brances on the tree, it was beautifully hand written and not just printed, I thought that was a really nice touch. Fantastic customer service who were easy to contact, delivered to schedule. Thank you so much. Highly recommended.
August 30, 2023
Unprompted review
The plants were delivered 6 days late…
The plants were delivered 6 days late some of top leaves of the rubber plant were broken and damaged it was mentioned to me that another houseplant would be delivered at the same time as an apology for the delay so having spent over £750 with you l wouldn’t say l was happy with your service.
August 31, 2023
Reply from Plant Drop
Hello Paul,
We sorry to hear that.
We packaged the plants and pots extremely well but there can occasionally be damage on pallet deliveries as these are handled by a third party. If you are able to send pictures to our care team at hello@plantdrop.co.uk we can of course investigate.
As the delivery was delayed we offered a free gift and rather than send a small plant we included a plant care gift set on the delivery as we thought this be well received to keep your new plants looking great.
All the best
Dom
Delivery process was excellent
Delivery process was excellent: I could select the date, the delivery was well communicated including specific 2hr window and was on-time. The large plants also came without packaging - what a relief after having to get rid of tones of cardboard packaging from other deliveries.
It could be a matter of luck, but the shape and condition of the 2 indoor trees we ordered was excellent I thought.
August 22, 2023
First class service!
Good telephone communication, prompt delivery and high quality garden troughs!
August 17, 2023
Thoroughly recommend Plant Drop - and we ordered this from New Zealand!
Very efficient notification of progress of order and then when the order arrived we were so lucky and it was even bigger than we had hoped for! A really amazing lush healthy bushy plant! We ordered this from NZ for relatives in England as a gift and were really happy
August 15, 2023
Reply from Plant Drop
Thank you for your lovely comments Esther - we really appreciate them.
Fast delivery …
Easy to use website good products and fast delivery made this transaction run smoothly. I would recommend these guys as they ticked all the boxes.
July 13, 2023
Delivery was unhelpful
June 4, 2023
Reply from Plant Drop
Dear Mr Spyer
Our apologies that it wasn't clearer on our website that delivery is kerbside only.
Despite that our driver made sure to bring it onto your driveway to a safe place.
We are pleased to hear you are happy with the quality of the fern and hope you enjoy it for many years to come.
Best wishes
Dom
My plant arrived on the day promised…
My plant arrived on the day promised and was in good condition. I've had it now for a month and, even though I was warned it might be slow, it is now unfurling its fronds! Very pleased indeed!
May 8, 2023
Reply from Plant Drop
Hello Ian
Thank you for your great review, we are glad to hear you got the plant in great condition when promised.
Best
Dom
Beautiful plant!
May 7, 2023
Very quick delivery and helpful…
Very quick delivery and helpful customer service.
Shame the stocklist wasn't updated as one of my items had to be changed so I didn't quite get what I wanted.
May 4, 2023
Reply from Plant Drop
Thank you for your comments Helen and apologies again our stock level wasn't quite
correct on the tree ferns you purchased. We're constantly striving to be as accurate as we can with our stock and were glad we could agree on a different size with you before delivery.
Fast delivery and the plant received as…
Fast delivery and the plant received as shown on the website. Will buy from them again.
April 30, 2023
Great service and product
Everyone at Plant Drop was really responsive throughout. The service and follow-up were impeccable and the install team went out of their way to make everything perfect. And of course the plants are amazing! I will definitely use them again and can recommend them highly
April 26, 2023
The pyracantha I ordered looked great…
The pyracantha I ordered looked great on delivery, but it has been dropping leaves ever since it was delivered - not great considering the price I paid and especially as there’s a no return policy. Not sure I would use Plant Drop again.
April 12, 2023
Reply from Plant Drop
Hello Jane,
We are very sorry to hear that - have you reached out to our customer care team?
We do offer 7 day returns on plants for change of mind and we also will replace items where there is an issue with quality if reported in the first 48 hours.
One of our team will be in contact to understand further.
Best
Dom
Tree hire for a styling job
Fantastic communication and very happy with the reliability of the service! Will be using Plantdrop again for our projects going forward from now.
March 28, 2023
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