While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Do not buy from this company!
Terrible, received a broken tree. Asked for a refund 3 times and I have still not received it, it has been nearly 1 month. Very bad customer service. Please do yourself a favour and do not order from this company at all. I have rang my credit card company and they are looking into the matter.
April 10, 2026
Unprompted review
Scam, scam
I still can’t believe this company is getting away with scamming its clients in such a deliberate way. I am taking them to court. It’s simply no good the internet lets these companies exist.
March 20, 2026
Unprompted review
No communication after order placed & no order delived
Ordered a plant from this company got an email to say the order was placed & money taken, after 11 days & finding various ways to inquire about my order after I'd complained a few times got a email saying I'd get a tracking number & delivery within 2 days, no tracking number & no plant arrived, emailed again asking for a refund after 2 days they got back to me & got a refund, saying sorry for the poor service!!!avoid this company, !!!!
April 11, 2026
Unprompted review
My order has not been delivered and…
My order has not been delivered and despite multiple emails and phone calls I have been unable to get a response from plants express other than someone will call me, but no contact as yet.
The order also doesn't show up on the shop app as stated in their confirmation email.
April 17, 2026
Unprompted review
Scam company
Scam company, avoid. Now having to make a section 75 claim
April 1, 2026
Unprompted review
Scam
Ordered something from them, was waiting for 4 weeks. Started to email them regarding the order, agreed to cancel it. Was waiting for the refund for another 3 weeks. They've stopped replying to my emails at some point.
Scam. Avoid.
January 19, 2026
Unprompted review
Ordered plants 18 days ago and still…
Ordered plants 18 days ago and still not received them- sent email to company for a refund
March 22, 2026
Unprompted review
9 days and I’m still waiting
It’s been 9 days and my order still hasn’t been dispatched. Website states I will receive my order in 2-5 days. Nobody has responded to my emails. Stay well clear
March 10, 2026
Unprompted review
its really good buy on Delivery
its really good buy on Delivery . i am happy .👍
May 25, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.