Plants for Ponds Reviews 

599
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and healthy condition of the plants, noting that they settle in and thrive wonderfully in backyard ponds. People also appreciate the reliable ordering process, helpful advice, and fast delivery service provided by the team. However, some customers also noted occasional problems during transit and delivery. Reviewers mentioned that a few boxes arrived damaged or that individual items were squashed, with broken stems and soil pushed out of their pots. A small group of consumers also experienced unexpected delivery delays or received specimens smaller than described.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive healthy and... See more

Quality

Reviewers highlight positive aspects of quality, noting that plants consistently arrive healthy,... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting promptness and excellent packaging.... See more

Order

Clients share positive opinions on order, highlighting easy ordering processes, helpful communication, and... See more

Service

Customers consistently note positive experiences with service from start to finish, highlighting helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have made 2 orders now and unfortunately in both cases, the boxes arrived damaged or had clearly been tossed around by the couriers. However, I took pictures and email the company and got almost imm... See more

Company replied

Rated 5 out of 5 stars

I have now received several orders from this company and I have nothing to complain about the quality of the plants they provide. On a couple of occasions on delivery from APC have noticed some plants... See more

Company replied

Rated 5 out of 5 stars

Excellent from start to finish and the plants were far superior to another well known specialist supplier I unfortunately used before. All plants arrived well packaged, have settled in quickly and man... See more

Company replied

Rated 5 out of 5 stars

Plants arrived well-packed and in excellent condition. One plant was different from what I ordered, and Lucy sorted it out very quickly. The plants are settling in well to my new pond, and they’re a... See more

Company replied


Company details

  1. Pond Supply Store
  2. Garden

Written by the company

Plants For Ponds was created to provide a simple, convenient alternative to visiting garden or specialist pond centres. We source the best quality water plants grown in the UK from an award winning nursery and deliver them directly to your door. Having worked within the industry for a number of years we are knowledgeable and able to help you choose the right plants for your pond and offer advice and help on your pond planning.


Contact info

4.8

Excellent

TrustScore 5 out of 5

599 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(599)

261 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was unsure which native plants to buy…

I was unsure which native plants to buy for a small pond so I phoned and received a lot of help and advice which enabled me to make the correct choice of plants.
The plants arrived promptly and in good condition

June 17, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

I’ve purchased plants for my pond three…

I’ve purchased plants for my pond three times and every time the plants were in excellent condition and they were dispatched and delivered promptly. Their website has useful information and tips that are invaluable to a pond newbie.
I’ll definitely use Plants for Ponds again.

June 25, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

The usual excellent service

The usual excellent service. I never buy from anyone else.

July 2, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Plants for Ponds were excellent

Plants for Ponds were excellent! I was completely overwhelmed with what to get for my pond but Lucy went out of her way to guide me through and the plants all arrived in a timely fashion and in great health. I won't be going anywhere else for pond plants.

June 15, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

I love Plants for Ponds

I love Plants for Ponds. My new pond is my favourite thing at the moment and Lucy has talked to me on the phone when I have a question, has responded to photos with advice and generally been super-helpful.

The plants are in excellent condition and all thriving. I love the website too - really easy to navigate and packed with advice.

Caroline

July 9, 2026
Unprompted review
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Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Super service from Plants for Ponds

Super service from Plants for Ponds. My order arrived during the first heatwave ( red warning) and had perished in transit. I explained to Lucy who sent replacements at no extra cost when the weather had cooled down. New plants in great condition and doing well. The customer service and follow up to check the second delivery was doing well was really appreciated. I strongly recommend.

June 30, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

A very successful purchase.

Plants arrived at time suggested and in good condition. They are now in my fishponds and doing well.

July 8, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Could not be happier

Could not be happier, the plants were in excellent health and the overall buying experience was fantastic. Very pleased.

June 25, 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

What a great find!

What a great find! I know absolutely nothing about plants for ponds so finding this website and company was just what I needed. The info on the website was very helpful, with clear categories for the different plants (eg floaters, marginals, deep plants etc) and a handy calculator to give an idea of how many to get. The plants arrived beautifully wrapped so they were still wet and in good shape, with clear planting instructions. They were also really good quality. All in all a great service end to end!

June 10, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Excellent all round

Excellent all round! delivery & plants 5⭐️
Thank you

June 25, 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Excellent Health plants

Plants turned up quickly and looking great, got the straight into the pond!

June 15, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

The water lily is thriving!

The water lily is thriving!
It arrived quickly, was securely packed and it is a strong healthy plant.
I shall look forward to it flowering.

June 15, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Fantastic plant

The plant looked amazing when I unwrapped it looked very healthy. I've only had a few week now and already new leaves are growing my koi love it

June 18, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great quality plants arrived on time…

Great quality plants arrived on time and very well packaged, in good condition. Planted they straight away and a week later they've settled in well and are thriving.

June 23, 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Healthy Plants

Plants arrived on time - well packaged against the heat. Put straight in the pond and seem to be growing already. Thank you

June 23, 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Superb

Fantastic plants extremely well packaged. Far superior to other well known pond plant supplies I've used in the past

June 23, 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Happy with purchases

Plants were well packed and delivered as advised.

June 22, 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 4 out of 5 stars

Excellent communication, amazing water lily

Excellent communication, I knew when my plants would be delivered. Plants were packed with care and all arrived in good health. Very impressed by the water lily, which had lots of buds and flowered immediately. Iris looks healthy, but is rather small and probably won’t flower until it becomes established. Frogbit was a disappointment, I expected 5plants but only received 4 very tangled ones. Although transferred immediately to my pond the frogbit does not appear to be thriving.
I really appreciate all the information and advice on this website, my pond will definitely benefit from both the plants and the knowledge I have gained here.

June 18, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for such a kind and detailed review! So pleased the water lily arrived in bud and flowered for you.

The iris is a 1 litre plant, so newly grown this year, small at this stage is normal. Keep it in shallow water, just below the top of the pot, and it'll develop and grow well as it establishes.

Sorry the frogbit fell short, please email the team a photo with your order number and we can get the missing plant sent out to you - info@plantsforponds.co.uk

Thanks again for the lovely feedback — happy ponding!

Rated 5 out of 5 stars

Plants in great condition and arrived…

Plants in great condition and arrived swiftly

June 10, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Healthy plants speedily delivered

Healthy plants speedily delivered, that have settled beautifully into my fairly new pond. I bought an expensive water lily, and it's absolutely beautiful and far larger than any I would have found at my garden centre. Great website full of advice and plant suggestions, so I know that I will be back for more.

June 15, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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