Plants for Ponds Reviews 

600
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and healthy condition of the plants, noting that they settle in and thrive wonderfully in backyard ponds. People also appreciate the reliable ordering process, helpful advice, and fast delivery service provided by the team. However, some customers also noted occasional problems during transit and delivery. Reviewers mentioned that a few boxes arrived damaged or that individual items were squashed, with broken stems and soil pushed out of their pots. A small group of consumers also experienced unexpected delivery delays or received specimens smaller than described.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive healthy and... See more

Quality

Reviewers highlight positive aspects of quality, noting that plants consistently arrive healthy,... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting promptness and excellent packaging.... See more

Order

Clients share positive opinions on order, highlighting easy ordering processes, helpful communication, and... See more

Service

Customers consistently note positive experiences with service from start to finish, highlighting helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have made 2 orders now and unfortunately in both cases, the boxes arrived damaged or had clearly been tossed around by the couriers. However, I took pictures and email the company and got almost imm... See more

Company replied

Rated 5 out of 5 stars

I have now received several orders from this company and I have nothing to complain about the quality of the plants they provide. On a couple of occasions on delivery from APC have noticed some plants... See more

Company replied

Rated 5 out of 5 stars

Excellent from start to finish and the plants were far superior to another well known specialist supplier I unfortunately used before. All plants arrived well packaged, have settled in quickly and man... See more

Company replied

Rated 5 out of 5 stars

Plants arrived well-packed and in excellent condition. One plant was different from what I ordered, and Lucy sorted it out very quickly. The plants are settling in well to my new pond, and they’re a... See more

Company replied


Company details

  1. Pond Supply Store
  2. Garden

Written by the company

Plants For Ponds was created to provide a simple, convenient alternative to visiting garden or specialist pond centres. We source the best quality water plants grown in the UK from an award winning nursery and deliver them directly to your door. Having worked within the industry for a number of years we are knowledgeable and able to help you choose the right plants for your pond and offer advice and help on your pond planning.


Contact info

4.8

Excellent

TrustScore 5 out of 5

600 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(600)

261 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Over the moon with these pond plants

Over the moon with these pond plants. The delivery and communication was all fantastic. The plants were really well packaged and not damaged at all. I loved that you could put in dates that would not work as well.

June 4, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great quality plants and excellent…

Great quality plants and excellent customer service. I had a query about one of the plants in my order which was responded to straight away and a replacement plant was sent.

June 4, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Excellent plants delivered quickly and…

Excellent plants delivered quickly and efficiently. They immediately and very attractively transformed the look of my two ponds.

June 9, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Superb pond plants from 'Plants for Ponds'

The quality of plants have all been very good as has the packaging and enclosed information/advice.
On ordering you get an email confirming the order and an estimated date of delivery followed by updates as weather helps or hinders growth/gathering. We are particularly fascinated with the water Hawthorn, the uniquely shaped flowers are wonderful to see coming up through their leaves and the water lily leaves in our pond.

May 10, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Recommended

The mature plant arrived on time, well packaged/protected and in excellent condition. It is now in situ and thriving.

June 11, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Very helpful company, good plants

My plants arrived in very good condition, having been well-packaged. They were very helpful in an after-sales phone call about planting the marginals in my pond.

May 27, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Plants arrived well packed and in good…

Plants arrived well packed and in good condition. All growing well in my pond. Happy to use the company again.

May 5, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

happy with plants for ponds

quick delivery,plants in good health,happy with the buying experience-not sure how plants in pond are doing,as it has been rain,rain,rain here!!!!

June 13, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great service

I needed to change my order which was done without any fuss.
Plants arrived well packaged and in good condition.
My newish pond is now starting to look more settled and the plants are thriving.

May 25, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Plants

Plants, snails & barley straw all arrived, promptly & in excellent condition. Good communications, too.

June 5, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Plants arrived in good condition as…

Plants arrived in good condition as always with this company and plants now thriving in my pond

June 4, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Overall good experience

I have a reasonably big sized pond which had fish until recently. I decided to get rid of them as I had difficulty maintaining it. I found plants for ponds on Google. They have been very helpful from the start and promptly replied to all my email queries around growing water lilies. I now have three varieties of lilies growing nicely. The second set that arrived had broken leaves and the soil was pushed to one side. When I reached out they said not to worry. Sure enough they are doing well too..I would recommend them and won't hesitate to buy again.

May 22, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Trustworthy process.

Product is available, if not, theres clear information to manage expectations with prompt delivery and care instructions. Since this order I have now placed a second, the quality of the plants are excellent, now all I need is patience!

June 10, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great Company

As usual, my plants arrived in good time, beautifully packaged, and in very good condition.
I like the Plants for Ponds website too, which is informative and clear.

June 10, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

All good

All good, healthy plants securely delivered

June 1, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Highly recommended.

Plants arrived well packaged and in great condition and are now looking resplendent in my pond. I won't hesitate to use Plant for Ponds again.

June 1, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Pond plants arrived alive

Pond plants arrived alive, beautifully packed! Plants were healthy and green, even starting to put out babies. Very happy with my purchase and definitely recommend.

May 23, 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Delighted with the experience

The heads up on when new plants are available really helpful. I was delighted to find some Frogbit this year. The plants are packaged beautifully. The delivery service takes account of any holidays to make sure you're there to receive it. The plants were in fabulous condition and are all thriving.

May 26, 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great quality plants and quick…

Great quality plants and quick delivery. Thank you

May 26, 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

A helpful company

We did originally have a problem with our order, which arrived promptly but had obviously suffered by travelling in the extreme heat we were experiencing.
We took a photo as advised and Lucy got back to me straight away, agreeing that it probably was the heat and they would arrange a replacement for us.
When dealing with live plants and erratic weather conditions, it is inevitable that there may be problems, but if the company is happy to replace and it is easy to communicate with a helpful human being it makes a huge difference. Our replacement came in good time and we were kept in touch with what was happening. The new plants are settling well in the pond now. I would be very happy to use this company again.

May 26, 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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