A serious site like Playasia should check the actual quantity of the product first. I placed the order twice and it was cancelled at checkout due to problems. Seeing myself denied the game a third tim... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I pre-ordered a Nintendo product from here. I didn't get a notification of mailing at the time of release or the week after, so I followed up. It was posted later that day, and arrived a few weeks lat... See more
Company replied
Playasia is one of the best stores on the internet for Asian video games, books, figures and other stuff. I've used them for over 10 years and they always deliver, great packing, great service, stuff... See more
from India, I bought Fuyu Kiss ps4 game from them. their approach from beginning to end is much satisficable to me,yes, made cross border retail payment prior to the delivery and spent 500 only for ec... See more
Company details
- Video Game Store
- Children's Store
- Computer Accessories Store
- Game Store
- Gaming service Provider
- Hobby Store
- Music Store
- Toy Store
About Playasia
Written by the company
Playasia was established in 2002 and is the world-renowned leading independent retailer of video games, toys, soundtracks, and more!
As one of the leading retailers in Asia, Playasia offers global worldwide shipping that accommodates many delivery options to suit the customer's wants and needs. The company also provides various payment methods for customers to choose from and enjoy a great shopping experience.
Our mission is clear: unite gamers across the globe… we're here to provide you with all the products you love. Thanks to the outstanding customer experience, Playasia is THE place if you’re looking for a large variety of genuine products and global fulfillment!
Contact info
3.5
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Cancel my order twice. Keep delaying the refund.
The worst place to buy anything. Cancel my order twice. I asked for a refund but they keep on saying that they're gonna do it but it takes time. It's been 3 months since they f-ing promised to refund me. I warn you all if you see this, DO NOT BUY anything from this site.
June 3, 2026
Unprompted review
Reply from Playasia
Dear Customer,
We’re very sorry to hear about the difficulties you’ve experienced with your order and refund. We completely understand how frustrating it must be to have your order cancelled twice and then to wait this long for a refund.
Regarding this matter, we want to let you know that we’ve already sent you an email with more details about the situation and the steps we’re taking to resolve it.
Your feedback is extremely valuable to us, and we’re reviewing our processes to make sure issues like this don’t happen again.
Thank you for bringing this to our attention, and we appreciate your patience while we work to make things right.
Best Regards,
Playasia Team
I made a purchase and it was fast
I made a purchase and it was fast, easy and they delivered quite quickly, i will keep using playasia in the future for some purchases but for now i would recommend playasia for asian purchases to my aquaintances.
June 1, 2026
Unprompted review
Reply from Playasia
Hey jcaleb,
Really appreciate you taking the time to share this.
Glad to hear your purchase was fast, easy, and delivered quickly — that’s exactly the kind of experience we aim for. It also means a lot that you’d recommend us to your friends and consider using us again in the future.
Thanks again for the support, and we’ll be here whenever you need us.
Best Regards,
Playasia Team
Reply from Playasia
Hi Sahatsawat,
Sorry to hear you’re having trouble with the code — we know how frustrating that can be.
We’ve already replied to your email with a bit more detail, but just to recap here as well: the Nintendo eShop card you bought is region-locked, which means it can only be redeemed on a New Zealand Nintendo account. If the account region doesn’t match, the code won’t work.
We also asked for a few screenshots in our email so we can take a closer look at what’s happening on your end and help you properly.
If it still doesn’t work after checking the account region, just reply to our email with the details we requested and we’ll jump on it right away and coordinate with the team to investigate the issue.
Best Regards,
Playasia Team
2 PSN Fund Purchases
Two very clean orders, ordered a grand total of 20K ¥ in PS Store funds, first in 5k as a test order, then 15k, both were delivered via email in a matter of minutes and both worked first try, the submitted pictures were very clear and easily readable. High recommendation for this purpose, for sure. Of course, keep in mind the High Markup on these items: The 15k ¥ Card was 17€ above the actual amount of € the ¥ amount was worth, however, i have been unable to find any seller who
1. Was as simple as PlayAsia
2. Had markups that were fundamentally different from those found on PlayAsia.
Thus, even though the extra cost bites heavily into my already tight budget, as this appears to be the norm, i recommend PlayAsia nevertheless.
May 30, 2026
Unprompted review
Reply from Playasia
Hi there,
Thanks a lot for taking the time to leave such a detailed review; we really appreciate it.
Glad to hear both of your PSN fund orders went through smoothly and that the codes were delivered quickly without any issues. It’s also great that everything worked on the first try and that the process felt straightforward on your end.
We also hear you on the pricing concern. We understand it can feel like a big jump, especially when you’re buying larger amounts. The difference you noticed comes down to sourcing and regional pricing variations, which can fluctuate quite a bit. We do our best to keep things as fair and stable as possible.
Really appreciate the honest feedback and the recommendation despite that. It means a lot.
Best Regards,
Playasia Team
Extremely reliable and the code was…
Extremely reliable and the code was provided in an instant.
May 30, 2026
Unprompted review
Reply from Playasia
Dear Ben,
It's wonderful to hear that your experience was a smooth one.
We're glad the code was delivered promptly and that the process met your expectations.
Thank you for taking the time to share your feedback and for choosing us. We truly appreciate your support and look forward to serving you again in the future.
Best Regards,
Playasia Team
I am extremely disappointed and…
I am extremely disappointed and dissatisfied with the service I received from this company.
Before making my purchase, I was never clearly informed that additional transaction fees would be deducted. If this had been properly disclosed beforehand, I would never have proceeded with the purchase. Hiding or failing to clearly communicate these charges is misleading and unfair to customers.
To make matters worse, the overall service experience was terrible. Response times were extremely slow, shipment was delayed, and customer support was frustratingly unhelpful throughout the entire process. Instead of resolving the issue professionally, I was simply told afterward that the deductions were related to transaction matters that were supposedly “out of their control” — something that was never transparently explained before payment was made.
I do not accept the way my money was handled, and I strongly feel that customers are being treated unfairly due to the lack of transparency and accountability. This experience has seriously damaged my trust in the company.
I even contacted them on Instagram before purchasing to ask for details, but my messages were ignored and only left on “seen” without any proper explanation. Now they are only clarifying the fees after taking my money, without any compensation or responsibility.
This is honestly one of the worst companies I have ever dealt with. The service is poor, communication is terrible, and the lack of transparency is unacceptable. I will never spend money here again, and I will make sure to warn other customers in my country about my experience so they do not face the same issues.
Do not purchase from this company unless you are prepared for hidden charges, poor customer service, and disappointment.
May 27, 2026
Unprompted review
Reply from Playasia
Dear Customer,
We’ve gone through your message and understand the concerns you raised.
We’re sorry to hear about your experience, especially regarding the unexpected transaction-related deductions, the delays you encountered, and the difficulty in getting clear information before and after your purchase. We also understand your frustration about your previous inquiries not being properly addressed at the time.
Right now, we’re coordinating with the relevant teams to review your case in detail. This includes checking your order timeline, payment breakdown, and any fees applied by the payment provider or bank based on the selected payment method. We’re also reviewing the communication history from both customer support and social media channels so we can see what information was provided and when.
We want to make sure everything is properly verified so we can give you a clear and accurate explanation and handle this appropriately.
Once the review is complete, we’ll get back to you directly via email with an update.
Thank you for your patience while we look into this.
Best Regards,
Playasia Team
Reply from Playasia
Dear Alejandro,
We’re glad to hear everything went perfectly with your purchase and that the eShop charged the correct amount without any issues.
We always aim to provide a smooth and reliable experience from checkout to redemption, so it’s great to know things worked as expected for you.
We really appreciate your support and hope to serve you again soon!
Best Regards,
Playasia Team
Wrong language
Wrong language, slow refund and just terrible assessment of the problem. Also gaslighting, changing the website and product info after I submitted the complaint. Fortunately, I have proof of item not being truthfully represented on the website
May 24, 2026
Unprompted review
Reply from Playasia
Dear Customer,
We’re sorry to hear about your experience, and thank you for taking the time to share your concerns.
We take feedback about product language, listing accuracy, and refund handling very seriously. We understand how frustrating it can feel if there was any confusion around what was displayed at the time of purchase.
To properly investigate this, we’ll need your order number so we can review the exact item you purchased, the language version delivered, and the listing details as they appeared during checkout. This will also allow us to check the status.
Once we have your order details, our support team will be able to go through everything step by step and provide a clear resolution.
Please send your order number or reach out to our support team via email so we can assist you further. We appreciate your patience while we look into this.
Best Regards,
Playasia Team
PSN singapore
I've been making a purchased with playasia since 2021. It's an amazing experienced with this platform.
May 25, 2026
Unprompted review
Reply from Playasia
Dear Ak.Khairul anwar,
Thank you so much for your continued support since 2021! We’re really happy to hear that your experience purchasing PSN Singapore cards through Playasia has consistently been amazing
We truly appreciate your loyalty and trust, and we look forward to continuing to support your gaming needs in the future!
Best Regards,
Playasia Team
I was scammed for a game key that was…
I was scammed for a game key that was supposed to be a deluxe edition but instead di only got a regular version and customer support still has not replied to my issue.
May 21, 2026
Unprompted review
Reply from Playasia
Dear Eddy,
Sorry to hear about this, and thanks for letting us know.
We’ve checked on our side, but we’re not able to find any order records matching the details mentioned in the review. With this, we’ll need a bit more information so we can properly look into it.
We want to check exactly what happened with your order, as from what you’re describing it definitely doesn’t sound right. Please know that we’ll need your order number (or the email you used for the purchase) so we can locate it and review it with our support team.
Could you please send those details over or contact our support email directly? Once we have it, we’ll look into what was delivered and sort this out for you as quickly as possible.
Thanks for your patience on this—we’ll do our best to get it resolved.
Best Regards,
Playasia Team
Reply from Playasia
Dear Nesty,
Thank you for your feedback! We’re glad to hear you had a great experience. We appreciate your support and hope to serve you again soon!
Best Regards,
Playasia Team
UPDATE: [13/06/2026] - Disappointed with the payment process.
UPDATE: [13/06/2026] - A month later, still unresolved and support is sending automated templates. (Order ID: #65435848 / Enquiry #19926743)
Despite the company's reply below claiming their "accounting team is actively checking," this is completely false. After waiting an entire month, their customer support just emailed me telling me to wait for a "bank authorization hold" to clear.
I paid with Cryptocurrency. There are no "bank authorization holds" on the blockchain.
My crypto provider has verified the transaction was successful, and I have provided Playasia with the exact public blockchain link and TXID proving that my $100+ went directly into their system. Instead of manually checking the crypto gateway with the proof I provided, they are sending me generic copy-paste templates meant for credit card issues.
My pre-order releases soon, my money is gone, and support is refusing to actually read the ticket or escalate it to someone who understands how crypto payments work. WARNING to anyone buying here: Do not use their crypto checkout. If their payment page glitches, you will be stuck in a month-long customer service loop with no refund and no order confirmation.
(Original Review below):
Disappointed with the payment process.
I have recently placed a pre order on a product and paid using Crypto. When I went into the payment page and paid, the payment page did not receive anything and timed out while kicking me out (I assumed it was a technical glitch). When I went back, the payment was still pending.
Hence I went to open a ticket (enquiry #19926743) with the support trying to resolve this issue, I've provided all my transaction proof and the support had just told me payment was not received on their end and asked me to check with my payment provider, which I called to check and the payment was indeed charged. I reached back to them and have still no news from them yet.
This is the first time I've ordered something from them and I am very disappointed on how they are handling this case as the order was over $100.
May 10, 2026
Unprompted review
Reply from Playasia
Dear cooleststar,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this has caused.
We understand how concerning it must be to complete a crypto payment, see it charged on your end, but still have the order showing as pending due to a timeout issue on the payment page. That is not the experience we want for our customers, especially on a first order.
Please rest assured that your case (enquiry #19926743) is currently being reviewed and coordinated with our accounting team. They are actively checking the transaction details to reconcile the payment and confirm its final status.
We also apologize for the delay in resolving this so far. We understand the importance of this order, especially given the value involved, and we appreciate your patience while our team works to get this properly sorted for you.
We will make sure to follow up with you as soon as we have a confirmed update. Thank you again for your understanding.
Best Regards,
Playasia Team
Great experience
Great experience! The top-up codes activated within a minute or so, with no issues to mention. Although I wish the total price in the final checkout page was displayed in the actual payment currency, rather than the localized currency value.
May 20, 2026
Unprompted review
Reply from Playasia
Dear Zaina,
Thank you for your review! We’re really happy to hear the top-up codes activated quickly and everything worked smoothly for you.
We also appreciate your feedback about the checkout currency display. That’s a very valid point, and we understand how seeing the final price directly in the payment currency would make the experience more transparent and convenient. We’ll make sure to share this with our team for future improvements.
Thanks again for your support, and we hope to see you again soon!
Best Regards,
Playasia Team
ordered a bunch of gift cards
ordered a bunch of gift cards, got them very fast digitally and they worked perfectly
May 21, 2026
Unprompted review
Reply from Playasia
Hi Arya Mira Özdemir,
Thanks so much for taking the time to leave your feedback; we really appreciate it.
We’re glad to hear your experience with the gift cards went smoothly, from the fast digital delivery to everything working exactly as expected.
We appreciate you choosing us and trusting us with your purchase. If you ever need anything in the future, we’ll always be happy to help.
Best Regards,
Playasia Team
Great for Imports!
Great for Imports!
Been using for years,I buy multiple games and keep under £135 to avoid customs and box usually arrives 2 weeks to UK and never any Issues with deliveries. Customer service were excellent and quick to respond / resolve any queries on the few times I have had to contact them to amend an order.
May 18, 2026
Unprompted review
Reply from Playasia
Hi William,
Thanks a lot for the detailed review and for sticking with us over the years, we really appreciate it.
Great to hear your orders have been arriving without issues and within a good timeframe to the UK, and that everything’s been running smoothly on your side with customs and delivery. It’s also good to know our team was able to help quickly whenever you needed to make changes to an order.
We’ll keep doing our best to make sure it stays this smooth for you moving forward.
Thanks again for the support.
Best Regards,
Playasia Team
The gift card was delivered immediately
May 17, 2026
Unprompted review
Reply from Playasia
Dear Tomás González Reyes,
Thanks for the feedback!
We are so glad to hear the gift card came through immediately; that’s what we aim for with digital deliveries so you can get on with things without any waiting.
Appreciate you taking the time to leave a review and it really means a lot to us.
Best regards,
Playasia Team
Glitch on site told me that my card was…
[has not been resolved since May, basically, horrible customer service and please do not deal with them]
Glitch on site told me that my card was declined (was charged) so I could not receive my digital code. When emailed the inquiry, was told no payment was made. When emailed multiple times, got no reply so opened a dispute with PayPal.
They waited for to the very last day to reject my claim and did not inform me before this, that my code was not accessible due to an error on their end (where my account was recognised as a guest account instead).
Even if it was recognised as a guest account, why is the solution not to release the code anyway if it’s paid? Why allow the option to check out as a guest account if you will not issue the code? If you knew this was the issue why not fix it instead of dragging this issue out!
I had bought from them for years but I will never ever do so again. I do not recommend you do so either.
May 15, 2026
Unprompted review
Reply from Playasia
Dear Lim Yuhan,
Thank you for your patience, and we sincerely apologize for the inconvenience and frustration this has caused.
We fully understand your concern regarding the missing digital code despite the successful payment. Please be assured that we have already escalated this case to our technical team for further investigation to determine why the order was processed under a guest order or account.
At the same time, our Dispute Resolution Team is actively working with PayPal.We apologize for the delay in communication and any frustration this has caused.
Kindly rest assured that we will update you as soon as we receive further findings from our technical team.
Thank you for your continued patience and understanding.
Best regards,
Playasia Team
The best website ever i have been using…
The best website ever i have been using it for 6 years almost and they never let me down.
Keep up the good work guys.
Wishing you all the success
May 12, 2026
Unprompted review
Reply from Playasia
Dear Ibrahim Aljubori,
Thank you so much for your kind words and for being with us for almost 6 years; that truly means a lot to the whole team.
We’re really happy to hear that we’ve been able to consistently meet your expectations and not let you down. Feedback like this keeps us motivated to keep improving and doing our best every day.
Wishing you all the best as well, and we look forward to serving you for many more years to come!
Best regards,
Playasia Team
Received the wrong game, no refund provided
I placed an order for digital keys and received keys for a completely different item than advertised. They then refused a refund despite providing more than adequate evidence. Won't be using their store any longer.
April 21, 2026
Unprompted review
Reply from Playasia
Dear Jared Horn,
We’re very sorry to hear about your experience and completely understand how disappointing it must have been to receive a digital key for a different item than the one advertised, especially when you were excited to play the game.
After reviewing your case, we were able to confirm the order connected to this issue, and we appreciate the details and evidence you’ve already shared with us.
Please know that we are taking this matter seriously and to help us complete the verification process as quickly and accurately as possible, we previously sent an email requesting a few additional screenshots and details related to the activation issue.
Once we receive your response, we’ll immediately forward the information to the appropriate team for further review and resolution. We sincerely apologize for the inconvenience and frustration this situation has caused.
Thank you for your patience and understanding while we work to resolve this for you as soon as possible.
Best regards,
Playasia Team
Worst experience ever!!!
I placed an order in February for 3 switch games. They took forever to arrive and they arrived all damaged. Customer support is no longer answering my messages. I will have to pay to return the game to Hong Kong, I m not even sure if I ll get a full refund.
My other order never arrived and Play Asia's answer was to ask me to go to the police.
I feel so frustrated that their customer support is no longer answering me as they used to be very kind and responsive when there were no issues.
When I message them on Instagram they answer rapidly and tell me to contact customer service but they customer service won't get back to me.
I feel like crying and dont know what to do anymore. It's really unfair. :(
April 28, 2026
Unprompted review
Reply from Playasia
Dear Eleonore,
We’re truly sorry to hear about your experience and understand how upsetting and stressful this situation must have been for you.
Regarding your order with the damaged items, please know that this has already been properly coordinated with our team. We completely understand how disappointing it is to receive items that are not in perfect condition. Please note that during international shipping, especially under economy shipping options, parcels may pass through multiple handling points and courier transfers before reaching their final destination. In some cases, this process may result in transit-related damage despite secure packaging.
For your other order, our records indicate that it was successfully delivered to the shipping address provided at checkout. If you have not yet received or located the parcel, we kindly recommend checking with your local post office or the assigned last-mile courier, as they are usually best placed to assist with delivery confirmation or local tracking updates. On another note, we also assure you that this concern is being coordinated with our service partner on our end for further review.
We also want to assure you that your concerns are being taken seriously. Our dispute resolution team is actively coordinating with the relevant payment provider to ensure the matter is thoroughly reviewed in line with standard procedures. While this process is ongoing, we sincerely appreciate your patience and understanding.
Best Regards,
Playasia Team
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