The quality of product great, the delivery time great but while I purchased over a required amount to obtain free delivery the system still charged me delivery.
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Absolutely love the stunning Bras and Bikini top I've ordered. The material is of great quality and looks exactly as in the photos on your models. Unfortunately I have to return the items as the cup s... See more
Great quality products with wide range, and also very stylish and trendy products, comfortable fabric and overall good experience, but the delivery was little late then the expected date.
Company details
Written by the company
Playful Promises is a London designed lingerie brand, which mixes quirky, directional design with all things playful, flirty and even a little bit dirty.
Contact info
London, United Kingdom
- customerservices@playfulpromises.com
- www.playfulpromises.com
4.0
Great
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 month
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Ordered for my wife for valentines day…
Ordered for my wife for valentines day plus a special box at an extra cost. Bra and g string set. On valentines morning opened the special box and only a pair of g string breifs. No bra? How could an order so simple be messed up! Totally ruined the surprise for valentines! Emailed straight away and was told it would be 5 days before a reply! Then got an email stating they are changing premises and could be 10 plus days before the bra from the set i ordered would be delivered! Totally understandable from a supposed professional company and on a special occasion!!!!! Extra for the box with basically nothing in it and no refund etc.
February 11, 2025
Reply from Playful Promises
Hello Eugene,
We are deeply sorry about this - as we expressed via email, this is not the experience we wish for our customers. As a small company and a very small online team of two working across all areas, we work very hard to try and ensure a customer happiness, so I am sure you can imagine how deeply disappointing a situation like this is for us.
We place a great deal of trust in our warehouse to package and ship our orders with the care they deserve; however, mistakes regrettably happen. We are always looking to improve our services, which is what has led to our system upgrades and migrating warehouse, but we know that this interim period is unfortunately a little painful for us all.
As discussed, we have noted to send out your missing bra as a point of priority as soon as we are able to ship orders once again and we shall of course reimburse shipping and gift box costs.
All around great experience
Easy to follow website, correct sizing and fast, efficient shipping. The wife was very happy.
February 11, 2025
OMG amazing
OMG amazing! HIGHLY RECOMMEND
Being a bigger girl its hard to find a bra that fits well and looks good.
One of the bras i recieved was faulty so i sent email and photos and was sent a replacement within days. So hastle free and didnt have to send the faulty bra back. I am now a loyal customer and will return and spread the word.
February 7, 2025
Good quality, slow shipping
I think the quality of the stuff is good and I appreciate that they have original designs. I was disappointed however that my order that they charged me $15 shipping for will not be here in time for V day as promised. It will be 4 days late. They also discounted all the stuff I bought hours after my purchase and when I contacted customer service for a price adjustment no one even responded. Disappointing for a returning customer.
February 3, 2025
Reply from Playful Promises
Oh goodness, our deepest of apologies about this - as you may be aware, there were some sudden changes to US trading tariffs, which regrettably blocked orders from being released at customs – please rest assured that we worked with urgency to navigate the situation as a small company and at risk to ourselves, but unfortunately all orders placed during this period regrettably incurred heavy delivery setbacks.
I am so sorry that we missed your email regarding our promotion - we are an incredibly small team of two here at Playful Promises and although we try our best to ensure there are no oversights, it seems that sadly there was on this occasion. Please look out for an email from us shortly :)
Actually fits my 34DDD true to size…
Actually fits my 34DDD true to size without the cups being too small and having the girls spill over them! Too many other companies tell you to size up the band..... (ok, now the band is too loose, the front gusset is hanging off in space and the side wires are half-way up my boobs...) Very glad this company does things the right way. Will be buying more.
February 5, 2025
My Wife loved it!
February 5, 2025
Gorgeous renaissance Gracie dress with…
Gorgeous renaissance Gracie dress with Tahlia gloves. Pretty pattern and fit.
February 4, 2025
Human error
The wrong item was delivered the first time round..
The mistake was put right very efficiently through..:)
February 3, 2025
Great service
Hi. "S" was really helpful in sourcing the right product and gave me advance warning of the Valentine's sale so I got the products for a great price. She provided excellent customer service.
R.
February 3, 2025
A brilliant experience all round
A brilliant experience all round, great choices, ordering, returning if needed...Great service and lingerie x
January 28, 2025
Always an easy processe shopping with…
Always an easy processe shopping with Playful Promises. Product quality always feels great. Shopping for my wife as a Valentin gift so can't tell you about the fit yet. Playful points is an added bonus
January 28, 2025
Will order again!
Selection, quality, shipping, and packaging were all great. I was a little nervous about buying from a company unknown to me, but I'm very pleased.
January 29, 2025
I made two purchases within hours of…
I made two purchases within hours of each other. One was dispatched quickly and arrived promptly with two pieces I ordered. I still have not received an update on order 2 (PP111440). I emailed the company last night when I realized I have not received or heard anything from that order. Previously they emailed me promptly and there is no other way to get ahold of the company. I bought items for a romantic getaway and I'm concerned now I won't get my full order in time. Kind of discouraged that both items weren't sent together (especially when I emailed the company and asked if they could send them together). Fingers crossed the products I DO have fit and look great and will suffice but disappointed I may not have everything when I ordered the same day.
January 29, 2025
Unprompted review
Reply from Playful Promises
We are so sorry about this once again, Deandra - we had thought our warehouse really had been quick off the mark when we were told they had already dispatched both of your orders separately; however, as we found out, one had glitched and become caught in the system. This is certainly not the experience we wish for our lovely customers and so we're working on system upgrades currently to ensure that they do not occur in the future :)
Reply from Playful Promises
Oh gosh, I am so sorry to hear that your order perhaps wasn't quite right on this occasion - we'll be sure to feedback to our production team, and please do reach to us at customerservices@playfulpromises.com should you wish for any further assistance :)
Great Lingerie, Great Customer Care
The quality of the lingerie is great! The customer service, albeit a bit slow (it is a relatively small company), is outstanding as well. They definitely want to do right by their customers! Would definitely recommend!
January 8, 2025
Shipment arrived promptly and as…
Shipment arrived promptly and as promised.
Fits great and true to size. Great quality and as pictured.
Very satisfied. Love it!
January 27, 2025
High quality products & lovely customer service
Lovely company to deal with, I had help from Stephanie from customer services when there was a problem with my shipment and she was lovely and sorted it out really quickly for me. Products are also gorgeous and really good quality. Thank you!
January 31, 2025
Unprompted review
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