PHILIPP PLEIN Reviews 713

Don't buy or order from them. Absolutely no service, complete disregard of the client. The size didn't fit me and I sent the package back. It's been a month, they haven't returned the money, they completely ignore and don't respond to emails

sold me a item that now they dont have in stock... there is no support or UK phone number..., this was supposed to be a VIP thing where we get early access. They then proceed to tell me I could have the same pair of trainers in white and 5 days later have cancelled my order again this was supposed to be a main Christmas present!! Feel completely mugged off

Don’t buy them anything they are scammers they don’t refund my return they don’t answer my mail their dodge I will claim it on my bank terrible service I get it my first time

Nothing wrong with the item i purchased. The issue was customer service, i ordered from phillipp plein official website and wanted to change to different size, which is apparently something they can’t do. The only choice i had is to send the item back and order a new one. While waiting for refund, after chaise them and wait for refund that took 3 weeks to arrive. 15£ for delivery that was never refunded, if i had ordered different size that would of been 30£ total paid for delivery just to change to different size.

My purchase from PHILIPP PLEIN turned out to be extremely disappointing. Firstly, the price I paid for the item was completely disproportionate to the quality of the product received. After wearing it only a few times, the clothing started to look old and worn, which is entirely unacceptable for a brand positioning itself as high-end.
Moreover, during the purchase, I encountered unpleasant behavior from the staff. The salesperson didn't pay adequate attention when I asked questions about the product and failed to provide any helpful information. Additionally, when attempting to return the item due to its poor quality, I faced hypocrisy and difficulties in the return process.
In summary, my purchase from PHILIPP PLEIN left me feeling like I overpaid for a low-quality product, and I regret my choice. Based on this experience, I would not recommend this brand to those who value a good balance between price and quality in their purchases.

Same bad experience as others write here. Bought my shoes 2 weeks ago. Haven't heard from them since

A joke company as the reviews I order in Black Friday my order where pre order and there the joke starts a month later they informed me that something goes on with the fabric and they not gonna send the order and they offered me a voucher with the amount what i paid plus 10 percent what a joke i asked them to replace for a similar item they refuse and the joke is what the item what I ordered is still available on the official site so just waste of time with them as for the message I received as well from a fake branch what my delivery has arrived and is one the custom service and to put my details.

guys philipp plein it's a scam company keep away....

Ordered overly expensive shoes even tho it said its gonna take 3-5 days to be delivered i am here waiting more than 2 weeks for my order, tried to contact them several times and nothing not even an email AVOID AT ALL COST

As others have said, this company is hugely annoying with their incessant spam. I will never buy from them again and would advise others to follow the same approach. I receive 1-2 sms messages per day from them. HUGELY annoying and I’m sure they must be violating GDPR rules.

I used to like the clothes but a text to wake me up every morning at 6.30am has put me off the brand altogether.
who do we report them to. will not stop texting all day

DO NOT give them any personal info as they will bombard you with unsolicited SMS messages without option to unsubscribe.
Their product is also rubbish, the t-shirt with crystal skull lasted 2 weeks, crystals falling off and snagging on the fabric. absolutely worst fashion brand out there and so despearate to sell they resort to spam. Reported to OFCOM, ICO and O2.

This company is garbage almost a scam you will never receive a good deal because they will send you a message sorry we don't have you product any more just garbage don't do it

I like Philipp Plein clothes. It's beautiful, mostly have good quality. Customer service and quality sometime have to bee better, but anyway I like this Brand.

I have been a loyal customer of Philipp Plein for quite some time now, but my recent experience with them has left me utterly disappointed and frustrated. I had high expectations from this brand, given my previous purchases, but my last order has been nothing short of a nightmare.

I placed an order for two items, and I couldn't wait to receive them. However, when the package finally arrived, I was in for a rude shock - one of the items was missing! Naturally, I expected a brand of Philipp Plein's reputation to resolve such issues efficiently.

I immediately contacted their VIP customer service, believing that as a loyal and frequent customer, my issue would be resolved promptly. Unfortunately, this has been far from the case. It has now been a staggering 25 days, and I have yet to receive any sort of response from them - no refund, no acknowledgment of the missing item, and no indication that they care about their customers' satisfaction.

This experience has been a complete letdown. I invested not only my money but also my trust in Philipp Plein, and they have failed me miserably. As a VIP customer who has made numerous purchases from them in the past, I expected better treatment and respect. However, it's clear that they do not value their customers, regardless of their loyalty.

It is with great disappointment that I have made the decision to sever all ties with the Philipp Plein brand. I can no longer support a company that not only provides subpar customer service but also fails to rectify their own mistakes. If this is how they treat their VIP customers, I shudder to think how they treat others.

I hope that this review serves as a warning to potential customers who value efficient customer service and integrity in their shopping experiences. Philipp Plein may have stylish products, but the complete disregard for customer satisfaction is a deal-breaker for me. I will never purchase anything from them again, and I strongly encourage others to think twice before doing so as well.

Break the law on privacy policy and unsolicited communications. This company is so badly run that there must be either malfeasance or imminent bankruptcy. Do not purchase- it is only a question of a (short) time and this company will go under.

After placing an order, their employees email you asking to repeat your credit card number and zip code for security purposes. What a scam!

sold me a sale item that now they dont have in stock... no support... what a joke, this was supposed to be a VIP thing where we get early access.

Terrible and unblockable spam. Desperate attempts.

The worst online shopping experience I have ever had. Glamour forget it.
My first and last experience with Philipp Plein. I ordered a pair of supersonic fucsia colored sneakers and I was sent light blue instead. The color screw up happens with non-upscale companies and to be honest I am very surprised that my first experience with this company is they are unable to send the correct color. I spoke with an apologetic customer service representative who told me "no problem send the shoes back and we will refund your money when we receive them". She said to send pictures of what I received to an email link because I imagine they do not trust me, re-package the shoes and take them to UPS to be sent back to PP. I asked them to send me the correct order and the customer service representative told me "sorry this is not possible. The only option you have is send the shoes back". The sensation I have is that sending the wrong color was not an accident but a strategy to see if the angry customer which just keep what was sent to him or her.
I will send the shoes back and I will strike Philipp Plein from my list of online places to shop. Disgusting.

Great job on the new designs. I got a pair of the P.P. Sportz tiger shoes in Vegas. Very cool. The $700 model with the scratch marks and the 3D tiger in the bottom heel. I like the paisley design, beautiful. Gangster. Reminds me of the 90's and wearing rags. Very cool. I was buying all of the $1,600 Teddy t-shirts (Glass Fibre'd to the extreme. I can blind people with those shirts) and then you come out with the paisley version. That was awesome. Nice job. I found one shirt in your new collection (main reason I am writing) I ordered it as soon as I saw it. $370 is very low. It has the new 3D spiral effect on the front and no P.P. on the back neck area. If I can make a suggestion, remove those neck P.P. things. They are too heavy and ruin the shirt by stretching out that area from the weight. Keep up the great jobs and new designs. Congrats, Designers.