The company is responsive and orders handled with professional care and quick shipping. While I love the immediate tightening results I generally only get 3 - 4 hours max before the product is cra... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I have been using Plexaderm products for over 10 years. The results have been consistently good and satisfying. I intend to continue applying Plexaderm products for the foreseeable future. The only... See more
Company replied
I have been using plexaderm since its inception. I loved it. However lately I’ve been having problems. Upon questioning the company they said that they haven’t changed the ingredients. My daughter... See more
Company replied
I have not rec'd it yet however have been buying it since it came out. I wish for your returning loyal customers you would offer the "treat" pkg like the first year, where you rec'd 3 or 4 different... See more
Company replied
Company details
Written by the company
Plexaderm® Skincare began simply with a desire to create products that truly work. From concept to commercial, everything we develop starts with one goal….to deliver REAL RESULTS supported by the latest in scientific and clinical research. Our products are designed to improve the most difficult signs of aging, from instantly reducing the look of wrinkles around the eyes to smoothing the appearance of crepey skin on the delicate neck and chest area. Every Plexaderm Skincare product uses science-backed and time-tested ingredients that provide results you can count on. Product safety is as important to us as product efficacy. Every Plexaderm product goes through a series of industry standard tests and processes to ensure safety, stability, and quality.
Contact info
777 Yamato Rd, 33431, Boca Raton, United States
- (800) 681-0366
- customercare@plexaderm.com
- www.plexaderm.com
3.6
Average
644 reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
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The product works well unfortunately it…
The product works well unfortunately it is so expensive. I go through 3 tubes a month and that really adds up being i live on a fixed income of $1,000.00 a month. I just have to give up alot of other necessities but I still manage to do it. Wish they would give me a bigger discount being I buy 3 tubes every month
February 11, 2026
Unprompted review
Twenty Years Younger!
I tried Plexaderm about a year ago and experienced truly great results in lifting my skin and helping lines almost magically disappear on my forehead, under my eyes and around my mouth. I’ve tried a handful of other items that are widely advertised on Facebook, but nothing else comes close. I can wear my favorite makeup over Plexaderm without it settling into the what used to be my lines. Plexaderm leaves a smooth-to-the-touch surface in my skin. I’m 63 and my son tells me I look twenty years younger! Thanks Plexaderm!
February 11, 2026
Unprompted review
I have been using Plexaderm for a while…
I have been using Plexaderm for a while now and they send the product right away. this is a excellent product and I can see very good results. I am so glad to have found this. I am a male and at 75 I need all the help I can to look good and this product takes years off my life and am happy about that.. Thank you Plexaderm for an awesome product.
February 11, 2026
Unprompted review
Reply from Plexaderm®
Thank you so much for your fantastic review! We’re thrilled to hear that you’re seeing such great results and that your orders are arriving quickly. That’s exactly the experience we want for our customers.
It’s wonderful to know Plexaderm is helping you feel confident and refreshed. Age is just a number, and we love that you’re embracing looking and feeling your best at 75! Hearing that the product “takes years off” truly makes our day.
Thank you for your kind words and for being part of the Plexaderm family. We’re so grateful for your support!
IT WORKS!
This stuff is unbelievable. It truly works. Love it, and I use it daily. Its Done wonders for my eyes. I've watched the commercials for years, but never believed it until I tried it.
February 11, 2026
Unprompted review
Reply from Plexaderm®
Thanks for taking the time to leave a review. We're thrilled to hear Plexaderm has done wonders for your eyes. Thank you for putting trust in our brand and being part of the Plexaderm family!
The product gets CRUSTY !
The product DOES work. But.... it eventually becomes CRUSTY appearance on your face and in my specific case, it would become crusty under my eyes. It looks ridiculous. Yes, I tried applying the cream lightly to avoid the crusty look. It you apply it too light, the cream doesn't do it's job. I never apply too much. I apply a small pea size amount under the eye area. No matter what, it gets crusty after about 90 minutes. I also tried applying a hugh quality moisturizing cream on top of the plexaderm cream to avoid the Crusty appearance. But when you do this, the moisturizer defeats the plexaderm product and you clearly see the under eye bag situation. In my humble opinion, there plexaderm formula must be revised and improved so it doesn't become CRUSTY !
February 11, 2026
Unprompted review
Reply from Plexaderm®
Thank you for taking the time to share such detailed feedback. We truly appreciate it.
We’re glad to hear that you did see results with the Plexaderm, but we’re very sorry to learn about the crusty appearance you experienced. That’s definitely not the look anyone wants, and we understand how frustrating it must be, especially after carefully experimenting with application amounts and even trying moisturizer on top.
Plexaderm works by forming a temporary tightening layer on the skin, and sometimes excess product, layering with certain skincare formulas (especially oil-based moisturizers), or natural skin hydration levels can affect how it sets. That said, your experience matters, and feedback like yours is incredibly valuable as we continually evaluate and improve our formulas.
If you’re open to it, our customer experience team would love to connect with you directly to review your application routine and offer personalized tips that may help minimize that effect. We also take product improvement suggestions seriously and will be sure your comments are shared with our development team.
Thank you again for your honest review. We truly appreciate you giving Plexaderm a try and sharing your experience.
This product really works
This product really works, I am 70 and have had bags under my eyes for years and this completely reduces the bags. I just wish it was a little cheaper. I use it everyday..I still work and like to look younger than I am because I have worked here for 46 years and hopefully can make it to 50. I am also he oldest person in my company of 85 and want to look as young as possible
December 11, 2025
Unprompted review
Reply from Plexaderm®
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that Plexaderm has helped reduce your under-eye bags and that it’s become part of your daily routine.
We especially love hearing about your incredible 46 year career, what an amazing accomplishment! It’s inspiring that you’re still going strong and aiming for that 50 year milestone. Confidence plays such a big role in how we show up each day, and we’re honored that Plexaderm helps you feel as youthful and vibrant as you are.
We also truly appreciate your honest feedback about pricing. We’re always working to provide the best value possible, and we encourage you to keep an eye out for special promotions, bundles, and offers that can help make it more affordable.
Thank you again for sharing your story and for being part of the Plexaderm family. We’re cheering you on all the way to 50 years and beyond!
Plexiderm is a miracle I have bad puffy…
Plexiderm is a miracle I have bad puffy under eyes not anymore it reduced the lines around my mouth I cant stop looking in the mirror I realize it does not work for everyone but it worked for me i will never go without it thank you plexiderm i have no white film or anything love love it
February 7, 2026
Unprompted review
Reply from Plexaderm®
Thank you so much for sharing your experience! We’re thrilled to hear that Plexaderm made such a noticeable difference for your under-eye puffiness and the lines around your mouth. There’s nothing better than feeling confident and loving what you see in the mirror!
We’re so happy it worked well for you. Your excitement means the world to us. Thank you for being part of the Plexaderm family and for taking the time to spread the love!
I would give 0 stars if it would let…
I would give 0 stars if it would let me. It only lasts a short time, you can't use make up with it including powder foundation its way way way over priced and leaves white crap on your face so you can tell you tried to use something and looks ridiculous so save your hard earned money! DONT BUY!!!!!
December 4, 2025
Unprompted review
Reply from Plexaderm®
We’re really sorry to hear about your experience, and we appreciate you taking the time to share your honest feedback. That’s definitely not the result we want for anyone using our products.
The Plexaderm Rapid Reduction formula is designed to be lightweight and quick drying, but we understand that skincare can react very differently depending on skin type, application amount, and layering with makeup. The white residue and makeup compatibility you described are not typical results, so we’re disappointed to hear this didn’t work for you.
Your feedback helps us improve, and we’d love the opportunity to learn more or help make this right. Please feel free to reach out to our customer experience team so we can assist you directly at 1-800-681-0366. Thank you again for sharing your experience.
Review of the under eye serum…. Not that great
Review of the under eye serum….it works BUT it’s really hard to apply just the exact right amount and in the exact correct area under the eye. I have yet to get both eyes equal. Also have to use just the exact right amount which is hard to determine. It does get cakey as the day wares on. Not really as easy as promoted.
Thank you Plexaderm for your response. I have tried all your recommendations and advise during the last year…..I was really determined to make this work. It’s not a bad product but your advertising is very very misleading. Sorry.
February 27, 2025
Unprompted review
Reply from Plexaderm®
Thank you for sharing your honest feedback. You’re absolutely right, application technique and amount are key with the Plexaderm and it can take some trial and error to find what works best for each person. Using a very small amount and allowing it to fully dry before applying other products can help reduce cakiness and improve results. When using additional products, they should be water based. As oils break down the tightening effect that Plexaderm creates. Please note that results can vary from product to product. We appreciate your input and will share it with our product team as we continue working to improve ease of use.
I would rate a 0 but I can’t
I would rate a 0 but I can’t. I started using plexadirm about 3-months ago. It discolored my skin under my right eye and created a burnt swelling. This product IS NOT FOR BLACK PEOPLE. I am now stuck with a burnt mark under my right eye. Black people do not use.
January 1, 2026
Unprompted review
Reply from Plexaderm®
We’re truly sorry to hear about your experience and appreciate you sharing it. Skin can react differently depending on individual sensitivity, skin condition, and usage, especially in delicate areas like under the eyes. Plexaderm has been tested and used by people of many different skin tones, but we understand that no product works the same for everyone. We take all feedback seriously and encourage anyone experiencing irritation to discontinue use, dispose of it and contact our customer experience team so we can assist further at 1-800-681-0366.
Makeup cannot be applied on top of…
Makeup cannot be applied on top of plexaderm.
April 16, 2025
Unprompted review
Reply from Plexaderm®
Thank you for taking the time to share your experience. We're very sorry to hear your results with make up was less than satisfactory. We’d like to clarify that makeup can be applied over Plexaderm, and many customers successfully use the two together.
For best results, Plexaderm should be applied to clean, dry skin and allowed to fully set before applying makeup. Many customers also choose to mix a small amount of Plexaderm with their oil-free, water-based makeup before application, which can help achieve a smoother finish. We recommend applying gently (such as light dabbing motion) and allowing the Plexaderm to fully set for about 10 minutes and avoiding facial movements. Should you need additional tips or have any questions, please feel free to give our customer experience team a call anytime at 1-800-681-0366. We're here to help!
Black People Keep Your Money!!
My friend and I, are both Black women. I tried to tell her, Plexaderm doesn't make their product for Black or Brown skin. I asked her, have you ever seen a Black person in their commercials? Even though she hadn't, we both ended up using their product. It was a waste of good money. There is a reason no Black, or other people of color, are part of their testimonials. Most of the people in those commercials, have burnt up skin, age spots or other skin discolorations. This happened 1/8/2022. It wouldn't let me enter, 4 years ago as the date of experience.
January 5, 2026
Unprompted review
Reply from Plexaderm®
We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how disappointing it is to feel that a product didn’t work for you, especially after giving it a fair try.
We want to clarify that Plexaderm is formulated to work for all skin types and all ethnicities, and we do have many testimonials from customers of diverse backgrounds who have seen positive results. That said, we also recognize that individual results can vary based on skin texture, tone, and application, and not every product works the same for everyone.
Your feedback about representation is important, and we truly appreciate you bringing it to our attention. It helps us continue improving how we communicate and represent our customers. Thank you again for sharing your honest experience.
It was useless
It was useless, made no difference and felt like I had a drying mask on my face. I followed the directions to a T. Nothing happened.
January 19, 2026
Unprompted review
Reply from Plexaderm®
We’re very sorry to hear about your experience and that the Plexaderm didn’t meet your expectations. We understand how frustrating it is to carefully follow the directions and not see the results you were hoping for, especially with the uncomfortable tightening sensation you described.
Results can vary by skin type, and sometimes small adjustments can make a difference. Our customer experience team would be happy to share additional tips and tricks if you’d like. Please feel free to reach out to us directly at 1-800-681-0366.
Your satisfaction is important to us. We do offer a 30-day money back guarantee, and we’ll gladly help you with a refund if the Plexaderm wasn’t right for you. Thank you for taking the time to share your feedback.
It’s not like they said it will look
I have done all what the pamphlet says to do and still didn’t look like they advertise it will look. At first the cakey orange look. Guess I didn’t wait long enough before applying my makeup. Then I put my moisturizer 30 minutes before putting in plexidern. I didn’t rub but tap the plexiderm. Then waited 10 minutes and didn’t put makeup and still no difference. I won’t buy this again.
December 24, 2025
Unprompted review
Reply from Plexaderm®
Thank you for sharing your feedback. We’re truly sorry to hear that Plexaderm did not meet your expectations and that you experienced frustration with the application process. We know how disappointing that can be, especially when you’ve carefully followed the directions.
While many customers see great results, we understand that everyone results can vary depending on skin type and application technique. Our customer experience team would be happy to walk you through additional tips and tricks that may help improve your experience, if you’re open to it. Please feel free to call us directly at 1-800-681-0366 so we can assist you one on one.
Your satisfaction is very important to us. We do offer a 30-day money back guarantee, so if you decide Plexaderm isn’t right for you, we’ll be glad to help you with a refund.
Thank you again for taking the time to share your experience. We appreciate the opportunity to make things right.
Sucks,don't waist ur time and money
Sucks,don't waist ur time and money, get botox or just face the fact that ur getting older
January 11, 2026
Unprompted review
Reply from Plexaderm®
We’re sorry to hear that you were disappointed with the Plexaderm. We understand that skincare results can vary widely, and what works for one person may not work for another. While we respect that some people choose in office treatments, our products are designed as non-invasive skincare options and are not intended to replace medical or cosmetic procedures. We appreciate your feedback and thank you for sharing your experience!
However this product didn't do anything…
However this product didn't do anything for me but irritate my skin. Redness and made puffiness under my eyes worse.I had burning to my skin and swelling around and under my eyes. This product was bad for me..will never buy again.
January 9, 2026
Unprompted review
Reply from Plexaderm®
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share it. Skin sensitivity can vary greatly from person to person, and we regret that this product caused sensitivity, redness, and swelling for you. This is certainly not the experience we want anyone to have. Your feedback is important to us and helps us improve. Please discontinue use if you haven’t already, and we encourage you to reach out to our customer support team so we can assist you further. Thank you for bringing this to our attention!
Did not work at all
Did not work at all. Absolutely no reduction in under eye bags. Or in lines around my mouth. I can feel a slight tightening of the skin, but nothing visible to show for it. This was my third and last attempt at using this product.
January 3, 2026
Unprompted review
Reply from Plexaderm®
Thank you for taking the time to leave a review. We’re very sorry to hear that your experience with Plexaderm did not meet your expectations and that you’re no longer interested in continuing use. A slight tightening sensation is normal and indicates the product is working, however, it may be necessary to adjust the amount applied or the application technique to achieve optimal results.
We’d be happy to walk you through additional tips and tricks should you decide to give it another try. Please feel free to contact our customer experience team at 1-800-681-0366 at your convenience. Additionally, Plexaderm is backed by a 30-day money-back guarantee for your peace of mind.
Crackling
Works the way they say! Once you put on your make up it has a crakely where your make is
Which makes it impossible to use!!!
December 3, 2025
Unprompted review
Reply from Plexaderm®
Thanks for taking the time to leave a review. We're glad to hear the Plexaderm is working like we say it does. We're happy Plexaderm is living up to the expectations as expected, however, very sorry to hear about your experience when using make up with it. Application is key to achieving the best results. Many customers find a smooth finish by mixing a small amount of the Plexaderm Rapid Reduction Serum with their foundation/concealer. We also recommend applying a thin, even layer and allowing it to fully set while avoiding facial movements for about 10 minutes. We hope this information was helpful, should you have any questions or need assistance, please give us a call any time at 1-800-681-0366. We're happy to help!
Best product I have ever found
Best product I have ever found. Great results and a good price
April 17, 2025
Unprompted review
Reply from Plexaderm®
Thank you for your kind words. We're glad to hear the Plexaderm is delivering great results at a price you’re happy with. Your support means a lot! Thanks for being part of the Plexaderm Family!
Everything went very well.
December 1, 2025
Unprompted review
Reply from Plexaderm®
Thanks for taking the time to leave a review. We're glad to hear Plexaderm is working well for you. Thanks for being part of the Plexaderm community!
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