Plicoenergy Reviews 

After six months of waiting, we are now engaging another supplier to install our solar system. That should tell you everything you need to know about Plico.

I would strongly encourage anyone considering a solar system to look elsewhere. Our experience has been extremely disappointing. Plico’s sales process was smooth, and the salespeople were good at making commitments about timelines and communication. However, once everything was signed, the experience changed completely.

We signed up in December 2025, with the paperwork finalised in January 2026. Since then, there has been very little meaningful communication. I have called and emailed repeatedly, and on multiple occasions their contact centre staff have promised that someone would call me back with an update. Those promised return calls have not happened.

This has now dragged on for more than six months, with no clear explanation, no reliable updates and no meaningful progress. I have followed up every couple of weeks for the past three months, but still have not received a proper response.

We are now looking at engaging another supplier to provide and install a solar system at our home. It is extremely frustrating to have wasted this much time waiting for Plico to do something as basic as return a phone call.

Based on our experience, I would not recommend Plico.

Attempted to go with Plico to obtain a home battery. We have an existing SolarEdge and Canadian Solar Panel (6.72kWh) system that is still performing really well, but apparently cannot be combined easily with any batteries. Plico recommended an 5kWh AlphaESS hybrid inverter and a 20kWh battery of the same brand to replace the existing inverter and also replace all our solar panels (even though they are only 8 years old) with new Jinko solar models to increase peak production to 8kWh.
Was all going fine until our first salesman left the company. Then went through four others.
The quote was changed to a lower capacity battery due to unknown reasons.
Then they refused to come for a site visit to properly understand the extent of the work required. Originally they wanted a $230 site visit fee, then claimed they couldn’t do them because all their 'installers' were busy. Then eventually looked at my address and realised they had a salesman that lived in the same estate.
When he came around and conducted the inspection he wanted me to contact the original installer of my existing Electric Vehicle Supply Equipment (EVSE) (myenergi zappi charger and harvi passive wireless current monitor) to reconnect the CT clamps that are currently connected to the grid and solar input tails of the existing inverter, which the zappi requires to read the solar and grid production, and manage its grid current draw, and enables the ability to draw exclusively from the exported solar production.
Without these the risk of overloading the three-phase breakers is increased and the EV charger won’t work correctly. As an existing appliance, they refused to articulate to me the technical reasons why they couldn’t do it.
When presented with extensively researched OEM and site specific data attempting explain the whys and technical information for there installers (to make their job easier) and to clearly articulate my concerns with not correctly integrating all the existing appliances (that were already in place at the outset of the discussion), the sales team continued to refuse to correctly quote for the additional work (which I was prepared to pay for) to rearrange the Main Switch Board circuits to avoid overloads and to remediate their intended disconnection and islanding of my EVSE.
After threatening to refer them to the CEC for their behaviour, (in spite of all my attempts to contact previous installers of the EVSE, supplying OEM information on the charger and reaching out to the OEM for assistance) I was contacted by their Sales Manager who attempted to ‘manage my expectations’, however was still unable to provide clear explanation as to why the EVSE was beyond their capability to reintegrate (which cannot possibly be the case if they are employing the claimed licensed electrical technicians).
He did indicate that he’d explore alternative options for inverters that included the capability for an EVSE such as Sigenergy, however I then received an email from the salesperson who conducted the site visit withdrawing from all arrangements.
When I attempted to contact them to clarify if they were still going to provide me with the quote related to the more capable Sigenergy system I did not receive a response.
Overall extremely disappointed and frustrated with the only non-government owned VPP provider in the state. The whole experience has like banging my head against a brick wall.
EDIT: Responding Pilco's comments on my Google review. I have received the quote for the Sigenergy 20kWh with the additional AC-coupled EVSE.
I have responded to your salesman reiterating my initial request to be quoted for a a bi-directionally capable, DC-coupled EVSE. If we are adding a second EVSE, to the home, there is little point to us installing a second AC EVSE. From a future-proofing perspective if noting else, the additional expense needs to be worth while. This was not provided nor subsequently amended. The quote was also exorbitantly more expensive (in increase of $20,000!). Frankly, I dodged a bullet with not going with Plico.

Absolutely diabolical to deal with. A dream when they are signing you up but that’s where the service ends. Our battery wasn’t configured properly and it’s now a month later and they STILL are not replying to emails or answering phone calls or organising for the issue to be rectified. Their customer service is non-existent once you sign the contract. Multiple friends with Plico have had even worse dealings with them than us. The stress involved when there is an issue just makes it not worth it in my view. Get a green loan and source your own. Or use another company. Stay away from Plico. I don’t usually review businesses but I feel compelled to here because people should be warned. You are signing up with them for a long, long time and the stress is just not worth it. Stay well away.

I signed my contract in October .
All Approvals have been done and now waiting
This is ridiculous to wait 6 months

As per the reply below from Plico I had an install date of 8/5/2026 which they have now postponed. It is a coincidence that overnight I received an email from Western Power that my Embedded generation application has been withdrawn as has the The Retailer Reference Number (RRN) associated with this application has also expired

At the end of October 2025 a very helpful Plico representative persuaded me into installing a solar system on my roof after I had explained to him many other solar companies I had contacted had refused, as Roman tiles had been used on my roof which are apparently very problematic.
He said that THE RACKING SYSTEM USED BY PLICO WAS SPECIAL AND THERE WOULD NOT BE A PROBLEM WITH ROMAN TILES. So I happily signed the contract.
I was also applying for the federal government battery grant, which took a couple of weeks to get approval after which the scheduled installation date was then made for early to mid February 2026. I waited until mid February without any further contact from Plico to give me a firm installation date. I then called Plico and asked for there intended installation date, it was then that they said “WE HAVE BEEN LOOKING AT GOOGLE IMAGES OF YOUR ROOF AND DISCOVERED THAT YOUR HOUSE IS ROOFED WITH ROMAN TILES AND SORRY TO SAY THAT THEIR RACKING SYSTEM COULD NOT BE USED FOR ROMAN TILED ROOFS”!!
I have wasted 4 1/2 months and much preparation time and effort, only to be told exactly what I told Plico why they may not be able to do the installation 4 1/2 months ago.

PLICO you have displayed TOTAL LACK of customer CARE and SERVICE.

From this poor experience dealing with Plico, for the installation not to go ahead probably is a blessing.

Signed up to a Home Battery system with Plico in July & after a lack of communication, a series of delays on their side I finally got a 20kW/hr battery system installed in mid October. The installation team were friendly, polite & did a great job. Pity the rest of the company is a shambles. The system stopped working a week later. The website tells you to leave a message & they will EMAIL you within 5 DAYS!!! What kind of technical support is this? You speak to their AI bot & ask to speak to someone & it tells you to leave your email address & " someone will get in touch soon". Just not good enough. Spoke to them on the phone & all I was told was someone will be in touch in the next 2-5 days - this is unacceptable. No mention whether to turn the system off or anything - just wait for us to get in touch.

After install electrical problems keep coming up
So after only 2 weeks (installed 6 Dec 24) I've now turned it off as I don't trust it, don't want more issues or a battery fire.
They sent someone out and they reckon there is nothing wrong, even though one of my inverters went into error when he was there and didn't have that problem before he came.