I can't recommend Lily and her team highly enough. Buying my new home had its stressful moments, but they were incredibly patient, understanding and supportive from start to finish. They explained eve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used PLS for a new build development purchase. The developer pushed for a 6 week turnaround to completion, which I expected would be hard to meet. However, Billy and his team were immediately on top... See more
Company replied
Great experience from start to finish. Joulia was attentive and helpful throughout. When she wasn’t available someone else would always be available to update me and answer questions. Processed as... See more
Company replied
Absolutely fantastic service, I can't fault them. Massive shout-out to Mark, for being really attentive, understanding and answering the phone nearly every time I called (which was quite frequently).... See more
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Company details
Written by the company
PLS is a forward-thinking, nationwide property law firm specialising in new build and residential conveyancing. With offices in Manchester, Liverpool and Teesside, our experienced team supports thousands of clients every year with buying, selling and financing property. We help first-time buyers move into their new homes, support new build purchases and guide clients through both straightforward and more complex transactions, including buy-to-let, shared ownership and secured lending. By combining legal expertise, modern technology and a customer-focused approach, we make every property move transparent, simple and supported. If you’re planning a move or considering a property purchase, get in touch with our team today to discuss your needs and receive a competitive conveyancing quote.
Our Promise to You
Written by the company
- We're Committed to Our Customers!
- At PLS Solicitors, we believe every client deserves clear communication, expert guidance, and genuine support. We’re proud to treat every customer with respect, kindness, and a commitment to making the conveyancing process as smooth and stress-free as possible.
Contact info
Head Office and Administration Centre - PLS House, 2 Aegean Road, Atlantic Street, Altrincham WA14 5UW, WA14 5UW, United Kingdom
- 0330 024 4536
- info@pls-solicitors.co.uk
- www.pls-solicitors.co.uk
PLS Solicitors
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The transaction was smooth
The transaction was smooth, support was good and would use them again.
August 24, 2026
Unprompted review
Reply from PLS Solicitors
Dear Alexandru,
Thank you for taking the time to leave us a review!
We’re delighted to hear that your transaction was smooth and that you received good support throughout. It’s fantastic to know you’d choose PLS again, and we really appreciate your kind feedback.
Wishing you all the very best for the future!
Team PLS
First Time Buyers — Thank you, Rubina!
As first time buyers, this is all so new to us and Rubina Rob has been superb in making such a daunting experience easy and smooth. She’s super friendly and gets things done very quick! Nothing has been too much for her and she has been so patient regarding anything I’ve needed clarification on.
Honestly, I could not recommend her more and will definitely come back to hopefully work with her in the future. We’ve exchanged contracts today and will complete on Thursday and none of this would have been possible without Rubina.
We are buying a shared ownership property that is move in ready and in all the process has taken us around 2 months for anyone wondering.
Thank you so very much!
August 24, 2026
Unprompted review
Reply from PLS Solicitors
Dear Rebekah,
Thank you so much for such a lovely review! We’re delighted to hear that Rubina made your first-time buying experience feel so much easier and smoother. Buying your first home can feel daunting, so it’s fantastic to know that her friendly, patient and proactive approach helped you feel supported throughout.
We’ll be sure to pass your wonderful feedback on to Rubina, she’ll be thrilled to know how much you appreciated her support. Congratulations on exchanging contracts, and we wish you all the very best for completion on Thursday!
Team PLS
I previously wrote a bad review but…
I previously wrote a bad review but since a new solicitor took over my case, she has been absolutely fantastic. I can’t thank Rubina Rob enough for her hard work for getting me to complete within 9 weeks. She was extremely professional, proactive and constantly kept me up to date. She responded quickly to any queries I raised and always gave me a phonecall to explain further.
I can’t thank Rubina enough, I would definitely use her in the future. Thank you so much! Rubina is a credit to PLS.
August 24, 2026
Unprompted review
Reply from PLS Solicitors
Dear Lucy,
Thank you so much for taking the time to update your review and share your experience with us. We’re delighted to hear that Rubina provided such a fantastic service and that her proactive approach, clear communication and dedication helped you reach completion within nine weeks. It’s wonderful to hear how supported you felt throughout, and we’ll be sure to pass your kind words on to Rubina. She really is a credit to the PLS team!
Thank you again for your feedback, and we wish you all the very best for the future.
Team PLS
I would say it was not straight forward…
I would say it was not straight forward but Will from PLS Contact made things clear and helped me. They were prompt in replying and making me understand the whole process.
August 24, 2026
Unprompted review
Reply from PLS Solicitors
Dear Zainab,
Thank you for taking the time to share your feedback.
We’re pleased to hear that Will was able to make things clearer for you and provide helpful guidance throughout the process. It’s great to know that you found the team prompt in responding and that Will helped you understand each stage.
We really appreciate your feedback and wish you all the best with your property journey! 🏡
Best wishes,
Team PLS
Fantastic service would definitely use…
Fantastic service would definitely use again
August 24, 2026
Unprompted review
Reply from PLS Solicitors
Dear Joy,
Thank you so much for your fantastic review!
We’re delighted to hear that you received such great service and that you’d choose PLS again in the future. We really appreciate your kind words and your recommendation.
Wishing you all the very best!
Team PLS
Reply from PLS Solicitors
Dear Adam,
Thank you for taking the time to leave us a review!
We’re really pleased to hear that you’ve had a positive experience with PLS as first-time buyers. We know buying your first home can feel like a big step, so it’s great to know you felt well supported along the way. We really appreciate your feedback and wish you all the very best with your new home! 🏡
Best wishes,
Team PLS
Rubina Rob @ PLS
This feedback is specifically for Rubina Rob at PLS Solicitors.
After a very poor start to my conveyancing experience, where much of my time and efforts were wasted by Matthew Howard and Sam Burton, Rubina took over my case.
Once she did, things rapidly improved. Rubina kept me in the loop and was very responsive to emails and phone messages. She understood my frustrations with the previous handlers and dealt with my case in an efficient and professional manner.
I will be leaving a separate review for PLS as a company when I have time to put everything in writing.
August 20, 2026
Unprompted review
Reply from PLS Solicitors
Dear Sean,
Thank you for taking the time to share your feedback. We’re pleased to hear that Rubina was able to provide the responsive, professional and efficient service you needed, and that she kept you informed throughout your case. We really appreciate you recognising her efforts, and we’ll be sure to pass your kind feedback on to Rubina.
Thank you again for your feedback, and we wish you all the very best with the remainder of your conveyancing journey.
Best wishes,
Team PLS
AVOID
Avoid at all costs. Go elsewhere. Hidden charges, bad service, poor communication. AVOID AVOID AVOID
August 24, 2026
Unprompted review
Reply from PLS Solicitors
Dear Russell,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were dissatisfied with your experience.
We have reviewed the circumstances and understand that you decided not to proceed with the transaction. As work had already been undertaken on your behalf, an abortive fee was applicable in line with the terms agreed at the outset. We appreciate that this may not have been the outcome you were expecting.
We’re also sorry to hear that you felt the communication and overall service did not meet your expectations. Your feedback is important to us, and we will review this internally as part of our ongoing efforts to improve the customer journey.
We appreciate you taking the time to share your experience with us.
Kind regards,
Team PLS
We had Sean help us with our house…
We had Sean help us with our house buying experience and he was brilliant from start to finish. Emails were replied to quickly and searches were also completed in good time - we didn’t have to chase once. Would definitely use in the future. Thank you!
August 24, 2026
Unprompted review
Reply from PLS Solicitors
Thank you so much for your fantastic review!
We’re delighted to hear that Sean was brilliant throughout your house purchase and that you felt well supported from start to finish. It’s great to know that his quick communication and efficient approach made the process so straightforward, with no need for you to chase for updates. We’ll be sure to pass your lovely feedback on to Sean.
Thank you again for choosing PLS, and we hope you’re very happy in your new home! 🏡
Best wishes,
Team PLS
Pleasant experience!!!
We had a very pleasant and extremely quick process with Shah from PLS solicitors. He was always quick to respond to our queries and guided us through the whole process. I will highly recommend them!!!
August 24, 2026
Unprompted review
Reply from PLS Solicitors
Dear Kyle,
Thank you so much for your lovely review! We’re delighted to hear that you had such a pleasant and smooth experience with Shah and that he was always on hand to answer your queries and guide you through the process. We really appreciate your recommendation and wish you all the best for the future! 🏡
Best wishes,
Team PLS
Thank you so much for making the…
Thank you so much for making the process smoother and faster than we expected. We particularly appreciate Amy’s support in handling our case and all the effort they have put into helping us.
August 21, 2026
Unprompted review
Reply from PLS Solicitors
Dear Elaria,
Thank you so much for your lovely 5-star review! We’re delighted to hear that your experience was smoother and quicker than you expected. It’s wonderful to know that Amy’s support and hard work made such a positive difference throughout the process.
We’ll be sure to pass your kind words on to Amy. Thank you again for choosing PLS Solicitors and for taking the time to share your experience. We really appreciate it and wish you all the very best for the future! 🏡
Best wishes,
Team PLS
Amazing experience from start to finish…
Amazing experience from start to finish with one person, Clare Hessey, her professionalism stood out we never had to chase she kept us informed throughout a stressful and anxious process she took the time to explain with clarity when we did not understand. We have no hesitation in recommending Clare, she is simply amazing at what she does, an asset to PLS. Thank you so much Clare.
August 23, 2026
Unprompted review
Reply from PLS Solicitors
Dear Kaj,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with PLS and that the communication and guidance you received helped make what can be a stressful process feel much easier.
It’s wonderful to know that you felt kept informed throughout and that everything was explained clearly whenever you needed a little extra reassurance. We’ll be sure to pass your lovely feedback on to Clare, she’ll be thrilled to know how much you appreciated her support.
Thank you again for choosing PLS Solicitors and for your recommendation. We really appreciate your kind words and wish you all the very best for the future! 🏡
Best wishes,
Team PLS
Poor experience.
As a relatively new director of a company, there was a lot of the process of buying a house through a Ltd company I didn’t have full understanding off which from the start I made aware to the solicitors.
How ever this wasn’t taken into consideration. Parts of the process was delayed where I had to have alternate solicitor advice for help due to communication with PLS being poor. I was never able to directly contact my solicitor as every time I contacted them it was someone different dealing with the case.
The app they use isn’t workable via an IPhone with the amount of documents you have to read. With my job being very remote and working away I didn’t have access to a laptop when needed. They rely on the app to much rather than sending emails directly to yourself for updates.
Individuals of the companies were rude to me on the phone when I would call to try and ask for help as they wrote the majority of emails in a way where if you wasn’t a solicitor they were hard to understand.
The communication between PLS and the estate agents were also very poor. To a point where I had to ring the solicitors, ask for certain documents to be sent to my self & then I would have to forward to the estate agents.
Forms where I had to sign were half filled out where the solicitors didn’t fill out simple information for example my name, address of the property purchase, etc etc. an extra burden I didn’t need especially with the amount of money your paying the solicitors.
Would not recommend to small businesses. Or individuals buying their own homes.
August 21, 2026
Unprompted review
Reply from PLS Solicitors
Dear Bryn,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We appreciate that purchasing a property through a limited company can involve additional considerations, particularly when it is your first time going through the process, and we’re sorry that you did not feel as supported as you would have liked.
Our teams work collaboratively to provide continuity throughout the conveyancing process, although we appreciate that this may not always have felt as personal or consistent as you expected. We also appreciate your comments regarding the app and the wider communication throughout your matter, including with the estate agent.
Your feedback is important to us and will be shared with the relevant teams as part of our ongoing efforts to improve the customer experience.
Thank you again for taking the time to share your experience.
Kind regards,
Team PLS
Sumayyah did an excellently job.
Sumayyah did an excellently job taking care of us when purchasing our first property. The process can be slow at times and feel like there’s no progress, but when it came time to get things over the line and completed Sumayyah diligence eased any nerves we had. She answered all of our questions promptly and made sure knew at what stage of the process we were at. Overall, we had a pleasant experience using PLS.
August 22, 2026
Unprompted review
Reply from PLS Solicitors
Dear Jevan,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Sumayyah provided such dedicated support throughout your first property purchase. We know that buying your first home can feel daunting at times, so it’s fantastic to hear that her clear communication, prompt responses and attention to detail helped give you confidence, particularly as you approached completion.
We’ll be sure to pass your lovely feedback on to Sumayyah. Thank you again for choosing PLS Solicitors and for sharing your experience with us. Congratulations on your first home, we hope you’re settling in and enjoying this exciting new chapter! 🏡
Best wishes,
Team PLS
Beware hidden costs
Was advised to use PLS by the housing association I bought a shared ownership property from as they had acted for a number of purchasers. I did this as I expected to be told of anything which was likely to come up.
The week of completion I get a bill for an extra £900 which when I queried, simply got told they were costs from the sellers solicitors. When I asked why I wasn’t told this was going to be a cost to me because they’d done many of the exact same transactions before, I was simply told ‘oh it was all in the contract you signed’. When I pointed out that they were my solicitor and supposed to draw my attention to these things, they simply said ‘well it was in the contract’.
They also hadn’t included the mortgage cashback in my completion statement which I had to chase them about two days prior to completion.
If you instruct these solicitors don’t expect prompt communication, explanations or any kind of guidance beyond the forms they stick on their website.
I’m also concerned about their relationship with the Housing Association that means purchasers are steered towards using them. Will be complaining to the Ombudsman.
Do not recommend.
August 21, 2026
Unprompted review
Reply from PLS Solicitors
Dear Simon,
We’re sorry to hear that you were unhappy with your experience and appreciate you taking the time to share your concerns.
In relation to the additional costs, these were third-party fees rather than charges made by PLS. The relevant apportionments were set out in the Key Information document provided to you before exchange of contracts, which you were asked to review and sign. The developer also provided the contract documentation to you for review and confirmation before it was sent to us. We appreciate, however, that receiving these costs so close to completion was frustrating, and we’re sorry that you feel they were not sufficiently explained to you during the process.
Regarding the mortgage cashback, this can be received in a number of different ways and the timing of the payment can vary between lenders. As it was not clear from the mortgage offer when the cashback would be received, the team did not include it in the completion statement to ensure that there were sufficient funds available for completion. Including the cashback before it had been received could have resulted in a shortfall and potentially delayed completion.
Following completion, once the file was reviewed and the funds received, any balance due would then be returned to you. We hope this helps to provide some context around the points you have raised.
We’re genuinely sorry that you came away from the experience feeling that you had not received the communication and guidance you expected from us. We appreciate that conveyancing can be a complex process, particularly when unexpected costs arise, and we regret that we did not leave you feeling more supported and informed throughout.
Kind regards,
Team PLS
Excellent service throughout our home purchase
We had a very positive experience with PLS Solicitors throughout the purchase of our new home. The team were professional, helpful and supportive, and kept us updated throughout the conveyancing process.
Buying a home can be stressful, but their guidance and hard work helped make the process much easier and smoother. We are very pleased to have reached exchange of contracts and really appreciate all their efforts.
Thank you to the whole PLS team for your excellent service. We would definitely recommend PLS Solicitors to anyone looking for a professional and reliable conveyancing service.
August 21, 2026
Unprompted review
Reply from PLS Solicitors
Dear Akashdeep,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that our team provided such professional, helpful and supportive guidance throughout your purchase.
We know that buying a home can be a stressful experience, so it’s wonderful to hear that our communication and hard work helped make the process feel smoother and easier. Congratulations on reaching exchange of contracts, you’re another important step closer to your new home! 🏡
Thank you again for choosing PLS Solicitors and for your kind recommendation. We wish you all the very best for the final stages and hope you’ll soon be settling into your new home and enjoying this exciting next chapter.
Best wishes,
Team PLS
Lucy was exceptional
Lucy was exceptional. She was helpful and answered our questions on time. Communication was great and it made the whole process easy and stress free.
August 21, 2026
Unprompted review
Reply from PLS Solicitors
Dear Goodness,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Lucy provided such helpful and responsive support throughout your experience. Clear communication can make such a difference during the conveyancing process, so it’s fantastic to know that her support helped make everything feel easier and stress-free.
We’ll be sure to pass your lovely feedback on to Lucy. Thank you again for choosing PLS Solicitors and for taking the time to share your experience. We really appreciate your recommendation and wish you all the very best for the future! 🏡
Best wishes,
Team PLS
Overall 10/10 experience from PLS…
Overall 10/10 experience from PLS Solicitors, especially Will who has been great throughout on what can be a stressful time buying a house and part exchanging a property, would highly recommend PLS Solicitors to anyone. Thanks for everything
August 21, 2026
Unprompted review
Reply from PLS Solicitors
Dear Luke,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had a 10/10 experience with PLS and that Will was so supportive throughout your purchase and part exchange.
We know that buying a new home while part exchanging your property can feel like a particularly stressful time, so it’s wonderful to hear that Will helped make the process a more positive experience. We’ll be sure to pass your lovely feedback on to him.
Thank you again for choosing PLS Solicitors and for your recommendation. We hope you’re settling into your new home and enjoying this exciting new chapter! 🏡
Best wishes,
Team PLS
PLS have been nothing but professional
PLS have been nothing but professional, supportive and knowledgeable. Lucy has been absolutely brilliant and helpful with all questions and queries we have had and been extremely supportive throughout the whole process.
August 21, 2026
Unprompted review
Reply from PLS Solicitors
Dear Steven,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found the team at PLS to be professional, supportive and knowledgeable throughout your experience.
It’s especially lovely to hear how much Lucy’s help and support made a difference. We’ll be sure to pass your kind words on to her, she’ll be thrilled to know how much you appreciated her guidance throughout the process.
Thank you for choosing PLS Solicitors and for taking the time to share your experience. We really appreciate your recommendation and wish you all the very best for the future! 🏡
Best wishes,
Team PLS
The online portal made the whole…
The online portal made the whole process a lot easier and Lucy and her team were always very helpful throughout. Would definitely recommend!
August 21, 2026
Unprompted review
Reply from PLS Solicitors
Dear Miss Brown,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found our online portal helpful in making the process easier, and that Lucy and the wider team were always on hand to support you throughout.
We really appreciate your recommendation and your kind words about the team. Thank you for choosing PLS Solicitors, and we wish you all the very best for the future! 🏡
Best wishes,
Team PLS
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