Plusnet Reviews 12,292

Plusnet should be ashamed of themselves for dumping email responsibility to Greenby! This is a totally useless email provider that cannot seem to provide a reliable and consistent email service. Multiple times both email and webmail down and no support or meaningful assistance to rectify. I'd be surprised if Plusnet have any customers at soon all after this shambles!

Absolutely terrible service. DO NOT USE THIS PROVIDER
I find it difficult to understand why plusnet feels that they are not responsible for providing a usable broadband in your property.
The quote I was given is "if you buy a budget broadband you get budget service"
Meaning for my broadband to work the router needs a clear circumstances. The only way it will work if the router doesn't have this, is too buy a mesh or a WiFi booster. If I have DIY skills move the router.
I am a disabled person and older in years. I feel the product is not fit for purpose. Under a contract of sale.
Customer service is a can't be bothered attitude!!!!!

Disappointed by my recent experience with Plusnet. After being a loyal customer for years, my contract ended in September and my monthly direct debit increased from £34.43 to £52.54 — a 53% rise. Plusnet say they sent an email, but I never received it, and there was no follow-up to ensure I was aware of such a significant change. As a result, I paid an additional £20 per month for six months on out-of-contract rates that were not transparent to me. When I queried this, the response was dismissive, with no empathy and no willingness to review the situation. Businesses are entitled to apply out-of-contract pricing. But how they communicate changes and treat loyal customers when concerns are raised defines their reputation. I’m now leaving Plusnet and, based on this experience, would not recommend them. Customer loyalty should be valued — not quietly penalised.

Plusnet were good when they started but are appallingly bad now.
Poor service. Lots of service drops and faults. Impossible to contact. Couldn't care less.
Hellish company.
Avoid.

The contact number they have on the website does not work. I found an old number (have been customer for over 10 years), no option for the question I wanted to ask......... Things have changed. There is zero customer service

Plusnet recently dumped me onto EE because no full fibre where I live. I have a final bill to pay to Plusnet of £3.89 but they are making it very difficult for me to pay it as they have blocked my Login and my emails and they no longer do live chat. Every time I message them about trying to pay they just give me links to their login page which they have blocked. Catch 22 ????????

I have been using Plusnet for over 20 years with a few problems but their change of the email to Greenby has been racked with problems!
It appear
I am not impressed and will be searching for a different provider!

In contract two months. In-contract price increase £4 pcm, that's a whopping 17.4%.

Just lost my sister and need to relocate to look after my dad and these heartless b@#tards are taking £92.09 due to no fault of mine having to relocate because of my bereavement.ive been a loyal customer for years and would expect better treatment considering the circumstance.
STAY CLEAR OF THESE MONEY GRABING B@#TARDS.

Plusnet have previously treated existing customers and new customers with equity so I'm surprised that my Full Fibre 500 will cost £37.50 a month from the 31/03/26 whilst new customers can have the same Full Fibre 500 product for £31.99 a month.

Clearly the Plusnet ethos is no longer customer satisfaction or retention of longstanding customers.

Plusnet is hiking their broadband prices by over double the inflation rate. At the same time their CEO is being paid approximately £1300 PER HOUR!
My suggestion is to find a a different broadband supplier that doesn't want to rip you off!

Very unhappy with unreasonable price increases. Over 10% less than 6 months into contract. Another 10% next year. £96 to leave them early. Will definitely leave at end of contract

I have actually worked at plusnet they promise you this that and the other, all false promises so if you want to know anything about this company let me know willing to answer questions

Was fine for along time .. now it's completely dog s**te.. do yourself a favour and go with another provider..
Constant connection issues in WF postcodes

I have been a customer with Plusnet for around 20 years and they have always given a good service. Over the last year I have been extremely disappointed with Plusnet and feel that their staff are being let down and sold out. My problems have all started with having to migrate my emails to Greenby. I have had nothing but problems with email since migrating especially trying to issue emails to recipients with an outlook.com address. Greenby service has been extremely poor and I cannot believe that Plusnet would hand over a service to a company that is not up to it. Somebody has not done there due diligence or was it a case we don't care anymore. I am not even sure what Plusnet are doing these days and seems as though they are running down the business. I am still with them for Broadband and analogue phone but I know that I will have to switch to another provider. Plusnet have suggested EE and would waive fees for the contract. I would prefer to go to BT but I notice Plusnet wont waive the fees for my moving to BT even though it is part of the same Group. I will just wait until my contract expires but Plusnet are not the same anymore. I feel quite sad as up until this last year Plusnet has been a great company with a good customer service.

Never had so many emails from a company in my life.....

I have a BT line to my house but they are demanding I take a day off work to be there do they can add another bt line to my house

Security is impossible! They ask for about 5 or 6 bits of information as if I have this to hand.... I kmow myself and can answer everything about me but thats not enough

Got email off Plusnet saying email had been transferred to company called Greenby didn't know we had email with Plusnet been with them 22 year's, said free for 2 years then Greenby charge you £15 ,rang Plusnet ( phone wait 35 mins) friendly guy said follow links to Greenby site and you can cancel,well you definitely can't so in ten months when contract ends we'll be cancelling, nothing at all on Greenby site that lets you cancel,Once a company lets me down I leave

Thinking about switching to brsk but wanted to see if plusnet could offer me a deal. It was clear when I called that I wanted to remain with plusnet but looking for a better price.

Spoke to the least enthusiastic person ever, Charlie, who answered. Bear in mind I called the cancellation line so this person’s job is to try and retain me.

He offered me the same deal I’ve seen online which in a month costs the same as what I’m paying now with increases. And also a £50 voucher. Like that covers anything.

I said I need to think about it and he just hung up on me! What a joke. Quit your job mate and go work in a warehouse where you don’t need to speak to people.

Totally scam.

After two months of service switch the company is asking for a 4GBP monthly price increase that fits "terms and condition" and required to keep contract for a total of 2 years.

This is basically a 18% increase in price, way surpass the any excuse of inflation nonsense.

Non-transparent price models

My mother, who is over 80 and not computer savvy, signed up with PulseNet three years ago after my father passed away. When her initial contract expired, she was automatically moved onto their standard tariff at over £60 per month.

No letter. No clear notification. Nothing.

For a vulnerable elderly customer, that is unacceptable. She continued paying this inflated amount without realising. When we eventually discovered it, there was no meaningful refund offered and no proper goodwill gesture. We only renewed with them for ease and to avoid further disruption.

Now they have “upgraded” her to Full Fibre. The installers arrived, fitted the equipment, and left — without providing an Ethernet cable to connect the new router. They didn’t even have one in the van. They wrote down “Ethernet cable” on a piece of paper and told an 80-year-old lady to go and buy one from Argos for £5.

What kind of company installs broadband in an elderly customer’s home and leaves her unable to get online? Supplying a new router with no Ethernet cable is basic service failure.

This is not about £5. It is about standards, duty of care, and how vulnerable customers are treated.

Avoid this company. There are far better providers.