2 way Radios arrived in perfect order ,well packaged..but unable to use them till licence came.Upon legally using under licence conditions,I found them to have an excellent range,well built to withsta... See more
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Been purchasing headsets from PMC over a year now as a business. Paul Hart is our direct contact. Super efficient and trustworthy person to deal with. Couple weeks ago ordered 20 headsets on Tue... See more
Company replied
Excellent Service from Paul Hart at PMC Telecom I’ve had a consistently positive experience ordering from PMC Telecom this year, and Paul Hart has been a pleasure to deal with throughout. He’s alw... See more
Company replied
Fantastic customer service thank you Garry🤩Long story short had a nightmare with VIRGIN MEDIA re the new landline adapter which didn't fit my phone. After 3 levels of security and a lengthy phone cal... See more
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Company details
- Telecommunications Equipment Supplier
- Audio Visual Equipment Supplier
- Computer Hardware Manufacturer
- Telecommunications Service Provider
- Telephone Company
- Video Conferencing Equipment Supplier
Written by the company
Since 1991 PMC Telecom has been supplying home and office hybrid working solutions to small medium, corporate and public sector industries helping employees work more productively and efficiently in their workplace. We specialise in Audio and Video collaboration hardware supplying VoIP Telephones, USB Headsets, Webcams, Conference Speakerphones, Two Way Radios, Body Cameras, EV Chargers and other Specialist Environmental Telecommunication hardware We offer a dedicated telecoms professional customer account manager service to ensure you receive impartial but informative advice for any of your requirements. Feel free to call us on 0161 737 9898 and would be happy to help.
Contact info
Unit 9, Park 17 Industrial Estate, Moss Lane, Whitefield, Manchester, M45 8FJ, United Kingdom
- 0161 737 9898
- info@pmctelecom.co.uk
- www.pmctelecom.co.uk
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mitex Extreme 2 way Radios arrived in perfect order…
2 way Radios arrived in perfect order ,well packaged..but unable to use them till licence came.Upon legally using under licence conditions,I found them to have an excellent range,well built to withstand rugged use.I only use them to keep in contact with my disabled Wife when I have to go to the shops,Hospital etc,as it is simpler for her to operate than her phone..only one button!! Would definately recommend them and the Company where I bought them from..PMC TELECOM.
January 18, 2026
Reply from PMC Telecom
It is wonderful to hear that the Mitex Extreme two-way radios are providing such valuable support for you and your wife. We truly appreciate you highlighting how the simple, "one-button" operation makes it easier to stay in contact during those essential trips to the shops or hospital.
We are also pleased that the build quality and range met your expectations once your licence was in place. Ruggedness and reliability are exactly what these units are designed for!
Thank you for choosing PMC Telecom and for your kind recommendation.
Best regards,
PMC
Straightforward
Straightforward - exactly what I needed & delivered perfectly - wrapped and protected.
February 24, 2026
Reply from PMC Telecom
Thank you for your great feedback! We're really pleased to hear the product was exactly what you needed and that it arrived safely and well packaged. We appreciate you taking the time to leave a review and hope to serve you again in the future.
Regards
PMC
Panasonic triple phones
The phones arrived on time and were strait forward
to set up.
After three weeks of use I have not had any problems with the phones. It is a pity that they do not have an inbuilt caller blocker system.
February 7, 2026
Reply from PMC Telecom
Many thanks for taking the time to write your review
Regards
PMC
Reply from PMC Telecom
Many thanks for taking your time to write a review
Regards
PMC
Quickly delivered and it's a great mic
Quickly delivered and it's a great little conference mic that simply plugs into USB and it works. No setting up at all.
January 27, 2026
Reply from PMC Telecom
Many thanks for taking your time to write a review and were pleased your happy with your purchase
Regards
PMC
Excellent company to deal with
Excellent company to deal with, great customer service, will use again
December 9, 2025
Reply from PMC Telecom
Hi Mark
We truly appreciate your feedback! It was a pleasure doing business with you, and we look forward to your next purchase
Best Regards
PMC
Paul is always very quick to respond to…
Paul is always very quick to respond to any query and is really helpful with any special requests
November 25, 2025
Unprompted review
Reply from PMC Telecom
Thanks so much for the fantastic feedback! We love hearing that Paul is delivering the prompt, helpful service we strive for. We really appreciate your business and are glad we could accommodate your special requests. We can’t wait to serve you again soon!"
Regards
PMC
Quick service so far.
November 10, 2025
Reply from PMC Telecom
Hi Shelia
Many thanks for taking the time to leave a review, this is very much appreciated
Best regards
PMC
Reply from PMC Telecom
Hi Simon
Thank you for your review! We're glad to hear you found the ordering process easy and appreciated the prompt delivery. Your positive feedback is much appreciated!
Best regards
PMC
Fast & professinoal service
October 30, 2025
Reply from PMC Telecom
Hi Susan
Thank you for your feedback! We are delighted to hear you experienced fast and professional service. We appreciate you taking the time to let us know!
Best regards
PMC
Excellent Service
Ordered telephone hoods for one of our Clients and was kept up to date throughout the process by Paul Hart. Would definitely recommend.
October 2, 2025
Unprompted review
Reply from PMC Telecom
Hi Melanie,
Thank you for your business and the excellent recommendation! We are very pleased to know that Paul Hart kept you fully updated throughout your order process for your client's telephone hoods. We appreciate your confidence in us!
Best regards
PMC
Paul Hart is a great asset to PMC and…
Paul Hart is a great asset to PMC and knows exactly what i'm after. always manages to get it delivered very quickly. and
October 23, 2025
Unprompted review
Reply from PMC Telecom
Hi Andrew
We are thrilled to hear that you find Paul Hart to be such a great asset! Thank you for acknowledging that he knows exactly what you need and consistently ensures very quick delivery. Your satisfaction is our top priority!
Best regards
PMC
i have used PMC for a few orders now
i have used PMC for a few orders now, the service level from Paul is definitely 5 stars, quick to quote and answer any queries i have had. communication is key, and he is able to assist with all of my questions. a repeat customer and a very happy customer
November 3, 2025
Unprompted review
Reply from PMC Telecom
Hi Carl
Thank you so much for being a repeat, and very happy, customer! We are delighted to hear that Paul consistently provides you with 5-star service, quick quotes, and excellent communication. We agree that clear communication is key, and we appreciate you highlighting his ability to assist with all your questions.
Best regards
PMC
Easy and Efficient
Been purchasing headsets from PMC over a year now as a business.
Paul Hart is our direct contact.
Super efficient and trustworthy person to deal with.
Couple weeks ago ordered 20 headsets on Tuesday evening, Wednesday morning headsets was with us.
Thank you for your quick responses and even quicker deliveries !
November 4, 2025
Unprompted review
Reply from PMC Telecom
Hi Dom,
Thank you for your business and for the excellent review! We are very proud to hear that Paul Hart continues to be a super efficient and trustworthy contact for you. We appreciate you highlighting our quick responses and fast deliveries—we always strive to get your equipment to you rapidly!
Best regards
PMC
Excellent Service from Paul Hart at PMC…
Excellent Service from Paul Hart at PMC Telecom
I’ve had a consistently positive experience ordering from PMC Telecom this year, and Paul Hart has been a pleasure to deal with throughout. He’s always been friendly, efficient, and quick to respond to any queries I’ve had. Paul goes the extra mile to ensure everything runs smoothly, and his customer service is second to none.
It’s refreshing to deal with someone who genuinely cares about their customers and takes pride in their work. I wouldn’t hesitate to recommend PMC Telecom, especially with Paul on the team.
Thanks again, Paul!
— Jane Dale
October 27, 2025
Unprompted review
Reply from PMC Telecom
Hi Jane
Thank you so much for your outstanding review and for highlighting the excellent service you consistently receive from Paul Hart! We are incredibly proud to hear that he is friendly, efficient, and goes the extra mile. I have passed your wonderful comments directly to Paul, who is delighted to know his dedication is appreciated.
Best regards,
PMC
PMC customer service
have been a PMC customer for over 13 years, and throughout that time, I have consistently received first-class service.
Paul Hart has been my main point of contact, and his extensive knowledge of our systems makes him an invaluable support. He is always extremely helpful and consistently fulfils our expectations.
October 13, 2025
Unprompted review
Reply from PMC Telecom
Hi Glynn
What wonderful feedback! We truly appreciate you leaving such a positive review. I will pass your kind words directly to Paul, who I know will be absolutely delighted to read them.
Best regards,
PMC
I contacted PMC over a year since last…
I contacted PMC over a year since last communications to request a qoute for a batch of items - response from Paul Hart was prompt, and he was able to process the order just as quick despite not having a working relationship previously - prior account manager now having left the business. The whole process was incredibly painless & quick with prices held from over a year ago, and competitive against other vendors! Thanks!
November 5, 2025
Unprompted review
Reply from PMC Telecom
Hi Mark
Thank you for taking the time to leave such a fantastic review. I'll make sure Paul receives your comments immediately; he will be thrilled to hear this feedback.
Regards,
PMC
Paul at PMC has been very helpful with…
Paul at PMC has been very helpful with sourcing the correct equipment for our clients and assisting with any questions we have.
November 5, 2025
Unprompted review
Reply from PMC Telecom
Hi Jason
Thank you so much for leaving such a positive review. I will immediately pass this onto Paul; I know he will be absolutely delighted with your comments.
Regards
PMC
A thank you
Hi to the reader,
Just a quick one, Paul Hart has been helping myself and colleagues through many opportunities,
The experience is always swift, great pricing and easy to put forward.
Can't thank him enough for the support,
Thanks again to Paul!
Leon
November 4, 2025
Unprompted review
Reply from PMC Telecom
Hi Leon,
Many thanks for leaving such a positive review, I will pass this onto Paul who will be very pleased with your comments
Regards
PMC
Shocking product and customer service.
Shocking product and customer service.
I bought a "refurbished" headset to get a bargain - well what a bad decision! The supposedly refurbed headset arrived and it had an earbud cushion which was literally falling to bits. I bought replacements and as I removed the one sent with it, it fell to bits in my hand - very, very old, and clearly "uninspected" by PMC. Then I found that, as I installed the dongle supplied, it was so old that there were two more recent versions. I bought the latest to be up to date.
Then the unit would not connect to my PC. PMC said to return it for inspection.
They then told me it was irreparable and either they could dispose of it or they could return it to me - not working. !!!!!
I complained. Then I was told that the dongle I had returned was older than the one they supplied! Yeah sure - I just happened to have an older Plantrocis dongle lying around which I returned to them and kept their newer one!! Haha - ridiculous.
It's a lesson for me - last time I bought as "as new - upopened box" product it was fantastic and a bargain. This time I acted hastily, bought a pile of garbage, and it ended up costing me more than a new one would have done. My bad.
I will obvs NOT be buying from PC again. I see they have many good reviews: it seems I got the bad product and bad customer service. I will be more careful...
UPDATE: Having read my 1* review the company phoned and - finally showing an element of good customer service to me - offered me a refund. The condition was that I change the review. I declined as this was too little, too late. I rarely complain, but in this case I make an exception. Take care.
October 27, 2025
Unprompted review
Reply from PMC Telecom
Dear Malcolm,
Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that your purchase did not meet your expectations, and we take all feedback regarding product quality and customer service very seriously.
However, we must address the specific details of your return and the inspection process to ensure clarity for all parties.
Upon receiving the returned item for inspection, our technical team immediately cross-referenced the unique serial number of the returned headset and the accompanying accessories against our sales records.
Our findings confirmed that the headset and, specifically, the main component you returned to us were not the same item originally purchased from PMC.
All our refurbished products are logged and tracked by their unique serial numbers, providing an auditable trail for every item we dispatch. The unit we received back did not match the logged serial number of the unit we sent you.
The dongle you returned was also identified as an older model than the one originally supplied in your order in which you openly admitted in writing your review was not purchased from PMC
Despite the clear evidence that the returned goods were not the items we supplied, our primary goal was still to achieve a satisfactory outcome for you.
We proactively offered a full refund for the item upon receipt of the incorrect part, purely as a gesture of goodwill to resolve the matter and move past the confusion.
You declined this resolution offer.
We strive to maintain a high level of customer satisfaction, which is reflected in the many positive reviews you mentioned. We regret that we were unable to reach an amicable solution in this specific case, particularly as we offered a refund even after establishing that the incorrect, non-PMC tracked item had been returned.
We wish you the best with your future purchases.
PMC
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