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Review summary
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What people talk about most
Reviews shaping this summary
Easy process and finding providers that can help me out since I split my time between home in Sask and York in the Yukon can be difficult. Shipping was quick and easy, not quite the speed that was st... See more
Company replied
I have had an amazing experience with PockPill. Whenever I needed to talk to a pharmacist they would try to contact me asap or if someone wasn’t available, they set up a call back within a few hours
Company replied
I love pocketpills! I’ve been using their service for the last five months or so. They deliver my prescriptions on time, and pick up the phone quickly if I ever have any questions/concerns. Everyone i... See more
Company replied
Company details
- #1 of 14 best companies in Pharmacy
- #1 of 2 best companies in Drug Store
- #1 of 17 best companies in Online Pharmacy
About Pocketpills Online Pharmacy
Written by the company
Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.
Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.
At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.
Join Pocketpills
How does it work?
- Create your profile online
It only takes a few minutes, and we will guide you through the process. - Let us transfer your prescriptions
Simply point us to your pharmacy or doctor and we will take care of the transfer. - Go about your day, we got it from here!
Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.
Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.
Contact info
4.8
Excellent
5K reviews
Asks customers to review
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Poor Priorities
Two orders in and both were delayed unless I actively chased someone to fill them. Not a great start.
What stood out though was how quickly PocketPills moved to fill my most expensive prescriptions during the transfer process, before I had even requested them. I actually had to stop those orders myself.
From a customer perspective, the priorities feel backwards. Reliability, communication, and consistency are what build trust and long-term loyalty. If customers can’t count on routine prescriptions being handled properly, but high-cost meds get immediate attention, people notice.
Short-term revenue optimization at the expense of customer experience is a risky strategy in healthcare. Over-deliver on service and people will naturally consolidate more of their prescriptions with you over time and recommend you to others. Right now, the experience feels transactional rather than patient-focused.
May 6, 2026
Reply from Pocketpills Online Pharmacy
We appreciate you sharing your experience. We're sorry to hear about the delays and the issues you encountered with your prescriptions. The points you raised regarding prioritization are valuable, and we'll review our processes to ensure a better, more reliable experience. We value your feedback. A manager will be reaching out.
Reply from Pocketpills Online Pharmacy
We appreciate your feedback and are so glad you find our service excellent, friendly, and reliable! Thank you for recommending us!
Great Customer Service
EDIT: Appreciated that Breanna reached out to me within 24 hours to address my concerns and offer some assistance. Customer service is ⭐️⭐️⭐️⭐️⭐️
I enjoy the convenience of the program and it being so discreet. Disappointed that there is nothing on the website about assesment fees until you need to be reassessed after a few months.
May 5, 2026
Reply from Pocketpills Online Pharmacy
We appreciate your feedback and are glad you find the program convenient. We regret that the assessment fee information wasn't clear on our website and will review how it's presented. A manager will be reaching out to you.
Easy communication, Fast Processing/Delivery
Easy communication. Took a 48 hours for approval and then another 48 to completely process the order. Ordered on a Thursday and delivered on the following Tuesday.
May 5, 2026
Reply from Pocketpills Online Pharmacy
We appreciate you sharing your experience. We are happy to hear that our communication was helpful. Thank you for your feedback regarding the processing and delivery timeline.
Reply from Pocketpills Online Pharmacy
Thank you for the glowing review, John.
Everything went perfect for me
Everything went perfect for me, from ordering my prescription to receiving my order. I was very blessed. Will be re-ordering from this company again.
Thank you
May 2, 2026
Reply from Pocketpills Online Pharmacy
We're happy to hear that ordering your prescription and receiving it went perfectly! Thank you for sharing your positive experience, and we appreciate your intention to re-order.
Smooth experience all around
Easy, excellent customer service and fast delivery, thank you
May 5, 2026
Reply from Pocketpills Online Pharmacy
We appreciate your feedback and are so glad you found our service easy with excellent customer service and fast delivery! Thank you!
Reply from Pocketpills Online Pharmacy
We're happy to hear that our deliveries met your expectations! Thank you for your positive feedback; we appreciate it.
Works great for anxiety and sleep
Works great for anxiety and sleep, feel more energized
April 15, 2026
Reply from Pocketpills Online Pharmacy
We're happy to hear that our product helps with anxiety and sleep, and provides more energy. We appreciate your positive feedback!
Delivery Date
The only downside was the confusion about the delivery date at the beginning. But other than that, everything was fine.
April 15, 2026
Reply from Pocketpills Online Pharmacy
We appreciate your feedback. We're happy to hear that you had a positive experience overall, despite the initial delivery date confusion. We will review our processes.
Reply from Pocketpills Online Pharmacy
We're so glad you are enjoying our service; your feedback truly makes our day, so thank you for sharing your positive experience!
Reply from Pocketpills Online Pharmacy
We're happy to hear that you found the renewal process easy and were able to speak with a pharmacist. Thank you for your feedback!
Great company
April 28, 2026
Reply from Pocketpills Online Pharmacy
Thank you for the kind review, Kyle!
Convenient and quick delivery
The company is fantastic and willing to answer any questions that you may have. I ordered my prescription and it came within a day! Tried, tested and true! You will not be disappointed!
May 5, 2026
Reply from Pocketpills Online Pharmacy
We're glad to hear that you had such a positive experience! It's great to know that our team was helpful and that your prescription arrived so quickly. We appreciate your feedback!
Great service very efficient!
May 1, 2026
Reply from Pocketpills Online Pharmacy
We appreciate you taking the time to share your feedback; we are so glad you had a great, efficient experience!
Reply from Pocketpills Online Pharmacy
We appreciate your positive feedback; we're so glad our service was easy to use, responsive, and helpful for you!
Quick efficient service great…
Quick efficient service great communication Easy to use
April 30, 2026
Reply from Pocketpills Online Pharmacy
We appreciate your feedback and are so glad you found our service quick, efficient, and easy to use, with great communication!
Doctor supervision and feedback adds…
Doctor supervision and feedback adds personal experience to an online process
May 4, 2026
Reply from Pocketpills Online Pharmacy
We're happy to hear that the doctor's supervision enhanced your experience. We appreciate you pointing out how personalized our online process is.
I am happy to join pocketpill for my…
I am happy to join pocketpill for my losing weight medication
August 8, 2025
Reply from Pocketpills Online Pharmacy
We're happy you've joined PocketPill for your weight loss journey. We appreciate you sharing this positive experience with us.
Reply from Pocketpills Online Pharmacy
We appreciate your feedback and are so glad you enjoyed our great customer service and quick delivery!
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