I'd like to give a special shout-out to Jerry and his colleague Shane from the Estate Office at GWQ. Whenever I have a question or issue, they're always approachable, professional, and genui... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We deal with many managing agents and I must say POD are outstanding. We have just had a recent experience with Shane Van Sanden and he is just FIRST CLASS! Thank you for all your assistance. I also w... See more
Company replied
Actually this 5 star doesnt go to Pod Management itself but goes to dear Vanesa and some of the staff like Muhammad Tauqeer. I am here to tell how Vanesa did a wonderful job. She was so helpful profes... See more
Company replied
Great concierge team in KRP who are always friendly, professional, and helpful. They do a fantastic job keeping everything running smoothly and are always willing to assist residents whenever ne... See more
Company replied
Company details
- Property Management Company
- Building Consultant
- Property Administrator
- Property Maintenance
- Real Estate Consultant
About POD Management
Written by the company
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Written by the company
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contact info
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, United Kingdom
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service.
July 16, 2026
Reply from POD Management
Thank you for your review and for your kind words.
We're delighted to hear that you've had a positive experience with our service. Providing helpful and responsive support is something we strive for every day, so it's wonderful to know we've met your expectations.
Thank you for taking the time to share your feedback and for being a valued part of the community.
Callum and team did a good job today…
Callum and team did a good job today dealing with anti social behaviour.
July 16, 2026
Reply from POD Management
Thank you for taking the time to share your feedback.
We're pleased to hear that Callum and the team were able to assist with the anti-social behaviour issue and respond effectively when it was needed. Ensuring residents feel safe, supported and listened to is incredibly important to us, and it's great to know their efforts made a positive difference.
We'll be sure to pass on your kind words to Callum and the wider team, who will be delighted to receive your recognition.
Thank you for being a valued part of the community.
An absolutely amazing concerige team
An absolutely amazing concerige team - very attentive and make the building feel like home
July 13, 2026
Reply from POD Management
Thank you for your wonderful review.
We're delighted to hear that our concierge team has made such a positive impact on your experience. Creating a welcoming, supportive environment where residents truly feel at home is exactly what we strive for, so it's fantastic to know that our team's attentiveness has been recognised.
Thank you for taking the time to share your feedback and for being a valued part of the community. Your kind words mean a great deal to the entire team.
Helpful Management
We have been residents at Discovery Tower for several years and wanted to take a moment to recognise the exceptional service provided by POD Management.
Abdul in particular deserves special mention. Over the past four years, he has been a constant and reliable presence for residents, consistently going above and beyond to resolve issues promptly and ensure everything runs smoothly. Special mention on his responsiveness makes a real difference to day-to-day life in the building.
The overall property management experience at Discovery Tower has been great.
A pleasure to work with - highly recommended.
July 3, 2026
Unprompted review
Reply from POD Management
Thank you so much for your wonderful review and for taking the time to share your experience at Discovery Tower.
We are delighted to hear that you have enjoyed a positive property management experience over the years, and we especially appreciate your kind recognition of Abdul. It is fantastic to hear how his reliability, responsiveness, and dedication to supporting residents have made such a positive difference. We will be sure to pass on your comments to him, as recognition like this means a great deal to our team.
Thank you for your continued trust and for being a valued part of the Discovery Tower community. We truly appreciate your recommendation and look forward to continuing to support you for many years to come.
The concierge team is absolutely…
The concierge team is absolutely fantastic and always ready to help. Ron Riley is always greeting you with a smile and a delight.
July 15, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave this wonderful review. We're delighted to hear that you've had such a positive experience with our concierge team.
Ron will be especially pleased to hear your kind words. His friendly attitude, professionalism, and commitment to helping residents are qualities we truly value, and it's great to know that his warm welcome and positive approach have made such an impact.
Thank you for being part of our community and for recognising Ron's efforts. We’ll be sure to pass on your feedback to him and the wider team.
Actually this 5 star doesnt go to Pod…
Actually this 5 star doesnt go to Pod Management itself but goes to dear Vanesa and some of the staff like Muhammad Tauqeer. I am here to tell how Vanesa did a wonderful job. She was so helpful professionally and morally too as a beautiful soul. We went through things only could be seen in action movies and she managed all with me and with the police. If I was her boss, after this incident, I would give her a higher position in the job. Muhammad is also one of the people who was extremely helpful. Thank you guys. I have some disappointments with the management company but I will speak about them later with the management through emails.
July 15, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback. We’re delighted to hear about the positive impact Vanesa and Muhammad Tauqeer had during what sounds like an incredibly challenging situation.
Your kind words about Vanesa's professionalism, compassion, and support mean a great deal. Going above and beyond for residents, especially during difficult circumstances, is something we truly value, and we're proud to hear how much of a difference she made. We will be sure to pass on your wonderful recognition to her. Muhammad will also be pleased to know that his helpfulness and support were so greatly appreciated.
We’re grateful for your acknowledgement of their efforts and for sharing your experience. We also note your comments regarding the management company and welcome the opportunity to discuss any concerns directly. Please do feel free to contact us via email so we can better understand your feedback and work towards a positive resolution.
Thank you again for being part of our community and for recognising the exceptional service provided by Vanesa and Muhammad.
Great concierge team in KRP - Chris
Great concierge team in KRP who are always friendly, professional, and helpful. They do a fantastic job keeping everything running smoothly and are always willing to assist residents whenever needed.
I would like to single out Chris, who is always friendly, helpful, and someone I can always rely on and extremely helpful always.
Thank you to Chris and the whole team for the great service!
Clarke
July 8, 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to leave such a positive review — it really means a lot to the team.
We’re delighted to hear that you’ve had such a great experience with the concierge team at KRP, and that their friendliness, professionalism and willingness to help are making a difference day-to-day.
A special thank you as well for recognising Chris — we’ll be sure to pass on your kind words to him. It’s great to hear he’s been consistently helpful and someone you can rely on.
We truly appreciate your feedback and your support, and we’re glad the team is helping to keep things running smoothly for you.
Reply from POD Management
Thank you for taking the time to leave a review and for your kind words about Ramin.
We're delighted to hear that Ramin was able to assist you and provide such helpful support. Delivering a positive experience for our residents is incredibly important to us, and feedback like yours means a great deal.
We'll be sure to pass on your appreciation to Ramin, who will be thrilled to know they made a difference. Thank you for being a valued part of our community and for taking the time to share your experience.
Kind regards,
POD Management
Nayle was very helpful and thoughtful
Nayle was very helpful and thoughtful. I made an error and incurred a fee. I explained my error and asked for the fee to be revoked. Nayle reviewed my case and with a quick turnaround, accepted my request. I am most appreciative. Thank you. It is good to speak to a real person.
July 14, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your experience. We're delighted to hear that Nayle was able to assist you with such care and understanding. We know that mistakes can happen, and we're pleased that Nayle took the time to review your situation and provide a prompt resolution.
We'll be sure to pass on your kind words to Nayle, who will be thrilled to know their thoughtful and responsive approach made a positive difference. We also appreciate your comment about being able to speak with a real person—providing personal, supportive service is something we value greatly.
Thank you again for taking the time to provide your feedback!
Ron did a good job of helping me with…
Ron did a good job of helping me with my queries. Honestly, have known him for over 2 years and has always been spot on with his services.
July 14, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Ron has consistently provided you with excellent service over the past two years. Building long-term relationships with our residents is incredibly important to us, and it's fantastic to know that Ron has been able to support you with your queries so reliably throughout that time.
We'll be sure to pass on your kind words to Ron – he'll be thrilled to receive this recognition. Thank you again for your continued support and for sharing your experience.
Payment query resolved quickly
The prompt help and response received from Nayle with resolving a payment query request is much appreciated.
July 14, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such lovely feedback. We're delighted to hear that Nayle was able to help resolve your payment query quickly and efficiently.
Providing responsive and supportive customer service is something we strive for, so it's wonderful to know that Nayle's assistance made a positive difference to your experience. We'll be sure to pass on your kind words and appreciation to him.
Thank you again for your support and for recognising the team's efforts.
Reply from POD Management
Thank you for taking the time to leave your review. We're delighted to hear that Ismail was able to assist you with a quick response. We'll be sure to pass on your kind words to him, and we're sure he'll appreciate the recognition.
Thank you again for your feedback and support.
Friendly efficient service
The staff are friendly , efficient and prompt in responding to emails
July 14, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave your review. We're delighted to hear that you have found our team friendly, efficient, and prompt in responding to emails. Providing excellent customer service and keeping our residents informed is very important to us, so it's great to know this has been your experience.
We truly appreciate your feedback and thank you for your support.
POD thank you for your reply to my…
POD thank you for your reply to my observations about the 2025 accounts and balancing charges.
You now say 'the matter relates to the allocation of certain charges rather than the underlying expenditure recorded in the 2025 accounts, however our owners understand your senior Director's have committed to paying for a further audit and the Boards manipulated narrative confirms as much. Why would a further audit be necessary if the questions don't relate to the 2025 expenditure? No wonder 380 owners are confused and a significant number of unfortunate leasehold owners are left anticipating a significant reduction in their service charge balancing payments, which is not going to come as the expenditure is not in question, only the apportionment of the charges. The nice thing about figures is they always add up, any ambiguity comes from the way any narrative is framed.
POD get your act together and ensure a clear unambiguous narrative is delivered.
July 14, 2026
Unprompted review
Reply from POD Management
Dear Resident,
Thank you for taking the time to share your feedback.
Any decision to undertake a review of the service charge accounts would be made by the Resident Management Company. POD acts solely as the managing agent and does not make such decisions independently. While we appreciate that you may disagree with a further review of the 2025 expenditure, POD is required to act in accordance with the instructions of its client and within the provisions of the lease, applicable legislation, and recognised industry best practice.
We remain committed to working collaboratively with the Resident Management Company to promote transparency, and support the best interests of all residents.
Kind Regards,
POD Management
Director resignations
Kew Riverside,
We have a situation where existing directors resigned.
Months later, following some of those resignations a meeting was held with votes cast against directors who had already left....
PODs response not our problem, even though we are company secretary, nothing to do with us as they try to weedle their way out of it.
The new Board, incompetent with a decent dose of self interest and hypocrisy.
As per having a vote on directors who have already left.
As per, we are all about transparency, they say, except when we make a mistake and then we try to cover it up.
As per, signs up saying keep dogs on lead, as two walk their dogs off lead, because the rules do not apply to them.
As per, keep driving your car to the front of Acqua on a path not a road above a garage, but that's okay the whole development will pay for laziness.
Oh well it would be funny if the blind were not leading the blind.
July 13, 2026
Unprompted review
Reply from POD Management
Dear Andrew G
Thank you for taking the time to share your feedback. We appreciate that the events surrounding the EGM have been important to many residents, and we recognise that there are differing views on how the meeting and its outcomes have been perceived. The Managing Agent's involvement was limited to providing administrative and logistical support to facilitate the EGM on behalf of our client. We did not set the agenda, lead the meeting, direct discussions, or influence the narrative presented.
The meeting itself was convened and chaired by an independent Chair appointed specifically to oversee the proceedings. Responsibility for managing the meeting, ensuring attendees were heard, and overseeing the voting process rested with the independent Chair.
We understand and respect the concerns that have been raised and value the feedback received.
Kind Regards,
POD Management
Terrible
through mismanagment they invalidated our building insurance. They are totally disorganised, lied multimple times when requested information and never been able to assist with anything really. Terrible
July 13, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback. We're very sorry to read about your experience and the concerns you've raised.
We take allegations of poor communication and mismanagement extremely seriously and would like the opportunity to fully investigate the matters you've described. We have previously reached out to you directly to gather further information so that we could look into your concerns in detail; however, we have not yet received a response.
We remain keen to understand what has happened and work towards a resolution. If you are willing, please contact us directly with further details so that we can investigate thoroughly and address the issues you've raised.
We appreciate your feedback and hope to hear from you soon.
– POD Management
Mr Zach at Kew Riverside has been super…
Mr Zach at Kew Riverside has been super helpful with a number of task that went above and beyond his remit. Most recently he helped me open and drain my water meter sourcing the relevant tools to support the task. Thanks Zach!!!
July 12, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your experience and for recognising Zach's efforts at Kew Riverside.
We're delighted to hear that Zach has been able to assist you on a number of occasions and has consistently gone above and beyond to help. Providing proactive, practical support to residents is something we take great pride in, and it's wonderful to know that his assistance with your water meter made a real difference.
We'll be sure to pass your kind comments on to Zach, who will be thrilled to receive your feedback.
Thank you again for your support and for choosing to share your experience.
Adi at conceirge helped me when my door…
Adi at conceirge helped me when my door got stuck and wouldn’t open. Very kind and very helpful
July 12, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave us a review.
We're delighted to hear that Adi was able to assist when you experienced an issue with your door. Situations like these can be stressful, so it's wonderful to know that Adi's kindness and helpfulness made a positive difference.
We will be sure to pass your lovely feedback on to Adi, who will be pleased to hear that his support was appreciated.
Thank you again for sharing your experience.
I wouldn’t recommend it at all!
The only good thing about this management is the concierge team. They are so sweet and super helpful all the time. But the management itself is absolute joke. They never take responsibility, blame others, take ages to fix what’s broken. I am writing this from 2 Ashley Road and the gate to car park has been broken more than half a year. They make concierge team to open the gate for us when it’s not really their job to do. They have been very helpful so far but for us, it’s not nice to be dependent on concierge team. Last night I had to wait outside for good half an hour at 4am in the morning after a long work day. That wasn’t my first time being stuck outside.
I do not recommend this management to anyone. They make concierge team to ask residents to give them good score when they know residents only give good reviews only for concierge team. That’s why you can see all the good reviews are about concierge team.
July 11, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback. Whilst we're pleased to hear that you have had positive experiences with the concierge team, we're sorry to read of your dissatisfaction regarding the car park gate at 2 Ashley Road and the inconvenience this has caused.
We appreciate how frustrating it must be to experience ongoing issues accessing parking facilities, particularly when this has impacted you outside of normal hours. We fully recognise that residents should not feel reliant on the concierge team to gain access to the car park, and we sincerely apologise for the disruption caused.
The gate issue is being actively investigated, and we have been working with the developer and relevant contractors to understand the cause of the fault and identify the most appropriate resolution. We continue to pursue this matter and are seeking further information from previous contractors involved with the gate to support the ongoing investigation.
We would also like to clarify that access to the 2 Ashley Road car park is restricted to authorised users only, in accordance with the lease provisions and site security requirements, and unauthorised access cannot be permitted.
Whilst updates have been shared with residents of 2 Ashley Road where information has been available, we appreciate that, as a resident of 1 Ashley Road, you would not have received these communications and therefore may not have been aware of the work taking place behind the scenes.
We understand your frustration and assure you that resolving this matter remains a priority. Thank you again for bringing your concerns to our attention. Should you wish to discuss your experience further, please contact us directly so we can assist you personally.
POD Management
Not sure why people rate this so called…
Not sure why people rate this so called 'facilities company '. I've worked 20yrs+ in the facilities, this has to be the worst possible.
July 10, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
We take all feedback seriously and would like the opportunity to better understand the concerns behind your review. Unfortunately, we have been unable to identify your details from the information provided, but we have attempted to make contact so that we can gather further information and work towards a resolution.
Please contact us directly at your earliest convenience with details of the development and the issues you've experienced. We are committed to investigating your concerns thoroughly and using your feedback to improve our service.
We look forward to hearing from you and hope to have the opportunity to address your concerns.
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