Loyal Since Day One — Now They Act Like I Don’t Exist
I’ve been a Point Broadband customer since the very beginning — I literally signed up off a guy standing on the side of the road with a sign. That was 6–8 years ago. Been with them through all the growing pains, outages, and upgrades. I’m on a 2-year price lock that was set up personally by Pedro. I’ve always paid and stayed loyal.
But when my service got shut off recently for a past-due bill, I was told I’d get a credit for the downtime if I paid. So I paid. And they never honored that credit. I called again — got some rude rep on the phone who didn’t even acknowledge the price lock or prior agreement. Then they cut me off AGAIN, and told me they had “no record” of anything. I’ve emailed, texted, called… nothing.
I’m not just a random customer — I’ve been with Point Broadband since day one in my area, back when they were a startup with a sign in the dirt. The way they treat long-time, paying customers now? It’s disgusting.
Unprofessional, unresponsive, and straight-up dishonest. I’ll be filing complaints with the FCC, BBB, and the Virginia Attorney General’s office. Trust is gone. Service is trash. Stay far away.