I love the layout and the gameplay. But I hate the fact that some people have advantages over others because of the HUD softwares. It seems that make the game unfair. I think those softwares must be u... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The amount of games available. Depositing has been difficult for some reason...I been wanting to quit from the withdrawal/Verifying process alone which has caused me to lose thousands. if only deposit... See more
Company replied
-The support is super bad, i send multiple emails/messages with no response. -As a Bug for years on zoom tables that sometimes ticks the "fold vs any bet" on the big blind.. and not fixed -The rake... See more
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I've been playing on the platform for many years, and I'm even considered a VIP player due to my annual spending. Honestly, what I've noticed in the last 3 or 4 years is that promotions have been sign... See more
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Company details
About PokerStars
Written by the company
At PokerStars, we’re committed to providing an unforgettable experience for our players. Fast withdrawals, secure deposits, and a reliable platform means millions of players all over the world choose PokerStars. As one of the original and most respected names in online gaming, we’re trusted by players globally to provide exciting games, big tournaments, and a great playing experience.
We take pride in creating a safe environment for players to play. That means responsible gaming is a top priority. Our platform offers a range of tools to help players stay in control, including deposit and game limits, self-exclusion options, and time-out features. Enjoyment should always be paramount, so we encourage all our players to stay on top of what they spend by utilizing the tools available.
Whether you’re an experienced player or completely new, you’ll find a game that suits your preferences and bankroll. You can also rest assured that help is always available if you encounter any issues thanks to our dedicated customer support team, who are ready to support you 24 hours a day, seven days a week. We also have a Help Center packed full of useful articles, from help with payment methods to explanations of rules.
Game integrity is also at the heart of everything we do. We make sure that every player enjoys a fair, secure environment they can trust. With this foundation, players have opportunities to qualify for our award-winning live events. Anyone at any level can qualify online and find themselves at some of the most prestigious tournaments in the world... And all from the comfort of their own home. Our live events are at iconic destinations like Monte Carlo and Barcelona. The lucky ones to qualify can expect an unforgettable experience playing world-class poker against the world's greatest.
Are you ready to play?
Contact info
United Kingdom
- www.pokerstars.com
3.2
Average
8K reviews
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Reply from PokerStars
Thank you so much! We’re really glad you’re enjoying our games. Good luck!
I’ve been playing @ PokerStars for over…
I’ve been playing @ PokerStars for some years and have never had any major issues that l can recall with the site in general.
Any contact or request of information has always been handled promptly and courteously.
I love Poker and PokerStars provides me with a safe and stress free environment.
April 8, 2026
Reply from PokerStars
Hello. Thank you for your feedback! We're happy to hear you've had a smooth experience and that you're enjoying the room. If there's ever anything we can do to make it even better, don’t hesitate to reach out. Wishing you all the best and good luck at the tables!
I have won lots of good results and the…
I have won lots of good results and the platform is really good. I really love pokerstars.
April 8, 2025
Reply from PokerStars
Hello Vitor, congrats on your great results! We’re so happy you’re loving the platform, thanks for being part of the PokerStars community. Don’t forget to keep your play fun and responsible!
Reply from PokerStars
Hello, thank you for sharing your positive experience with our platform. We're happy you consider us the best poker site in Portugal!
In portugal we play fresh the price…
In portugal we play fresh the price garantee not good,no freeroll like the mundial i love to play badugi,razz stud,8 game
April 8, 2026
Reply from PokerStars
Hello, thank you for your review. We’re sorry to hear that the current prize guarantees and tournament variety haven’t met your expectations. We continuously review our offerings, including formats like Badugi, Razz, Stud, and mixed games, to provide a diverse experience for our players. Your feedback is valuable and will be shared with our team. Best regards!
Reply from PokerStars
Hello Andre, thank you for your feedback! We're glad you're enjoying the software and variety of games. Wishing you the best of luck at the tables!
Had a little glitch with my debit card…
Had a little glitch with my debit card and the agent (Alex) guided me through patiently. Problem solved
April 7, 2026
Unprompted review
Reply from PokerStars
Hello Walter. Thank you for your kind feedback! We’re glad to hear that Alex was able to assist you patiently and help resolve the issue with your debit card. We’ll be sure to pass along your compliments—our team is always here to help whenever you need us.
Games are great
Games are great. I love playing poker here. Customer service advisor are very helpful and prompt.
April 7, 2026
Unprompted review
Reply from PokerStars
Hi there. Thanks so much for your kind words! We’re delighted to hear you’re enjoying the games and that our support team has been helpful and quick to assist. Thanks for being part of our community, and best of luck at the tables!
The tournament structures are the best…
The tournament structures are the best in the online market, full confidence in the software and the PokerStars brand
April 6, 2026
Unprompted review
Reply from PokerStars
Hi Joao, we're happy to hear that you enjoy our services. Thanks for your positive feedback!
Best casinos site🙂
April 6, 2026
Unprompted review
Reply from PokerStars
Hello Evelina, thank you very much for your positive review. We are more than happy to bring you great services every day. Have a nice evening.
Very nice and porfessional and kind…
Very nice and porfessional and kind support
April 6, 2026
Unprompted review
Reply from PokerStars
Hello! We truly appreciate you taking the time to share your feedback. It is wonderful to hear that our support team has contributed to a positive experience for you. We remain committed to providing prompt and professional service at all times. Wishing you lots of fun and success! 😊
fast and courteous
April 6, 2026
Unprompted review
Reply from PokerStars
Hello Kim, we truly appreciate your kind words and are delighted to hear that you have had positive experiences with our support team. It is always our pleasure to provide prompt and professional service. Wishing you all the best! 😊
Easy to use service
April 6, 2026
Unprompted review
Reply from PokerStars
Hello, Victor. We are glad to hear that. Thanks for playing with us and your positive review! Have a great day!
Never in my life have I played slots…
Never in my life have I played slots that are so blatantly fixed over 500 spins no bonus biggest win £3 after taking over £100 in spins. Recorded gameplay and sent to the Gambling Commission. I absolutely cannot believe this site can get away with what it does 100% fixed. PLEASE AVOID THIS SITE I PROMISE YOU, YOU WILL THANK ME LATER. ABSOLUTE disgrace and needs investigating and closing down. All 1.5 hours of the gameplay will be posted on my YouTube and social media as a warning to anyone thinking of joining.
April 5, 2026
Unprompted review
Reply from PokerStars
Hello Simon, thank you very much for taking the time to write us a review. We appreciate your feedback and we understand how important your experience is. The excitement of our games is that anything can happen to anyone. We ensure that all our games are fair for everyone by using a Random Number Generator. This tool assures that all outcomes are unknown and impossible to predict.
As well as this, Gaming Laboratories International (GLI) tests, audits, and certifies all our games before they go live on our website.
We measure the profitability of our Slots games through the Return to Player (RTP). This number is the theoretical percentage of winnings that a Slot game will pay back to a player over time expressed as a percentage of total amount wagered.
How does it work?
This theoretical percentage is expected through millions of plays that a player will perform on our website over a long period of time. The outcome of our Slot games is totally random because it's the result of our Random Number Generator. The tool ensures all the outcomes are unknown and impossible to predict. The companies that create our slot games are world leaders in online casino game supply. They provide the same games to many other online casinos.
Where can I find the RTP of a Slot game?
You can check the RTP for all Slots we have on offer. Just start the game you're interested in and go to 'Game Rules' or 'Help'.
We hope you have a nice day.
Reply from PokerStars
We're happy to hear that the issue is now resolved! Thank you for sharing your feedback, and we remain always available for any assistance.
Reply from PokerStars
Hello Bargan, thank you for the 5 stars. Glad to hear that your experience with our support team was great. You are welcome to reach out anytime.
By far the worst of the poker sites
By far the worst of the poker sites. Completely unreliable software that often crashes. Terrible customer services who are often aggressive In their responses. A pool of players that are now mainly limited to Brazilians and Eastern Europeans who sledge and bait other players. No wider community. A shadow of its former self.
April 4, 2026
Unprompted review
Reply from PokerStars
Hello Buddhika, thank you for your feedback. We’re sorry to hear about your experience.
We take reports of software stability seriously, and if you’re experiencing crashes, we’d like to look into this further. We also aim to provide a respectful and helpful support experience at all times, so your comments in this regard are noted.
Regarding player behaviour, we have rules in place to ensure a fair and respectful environment, and we take action when those standards are not met.
We have requested more information via Trustpilot to help you with your issue. We appreciate your cooperation and will do our best to resolve this. If you need immediate assistance, please contact us via Live Chat (Help > Contact us).
they were patient and was quick to…
they were patient and was quick to responce and answered all my question
April 3, 2026
Unprompted review
Reply from PokerStars
Hello, James. We're happy to hear that you had a pleasant experience with our Support team. We appreciate your positive feedback!
Reply from PokerStars
Hi Wadim, thank you for the feedback. Please note that play money games are restricted in Ukraine, but real money play is available, and the website you can access is pokerstars-01.com. We hope that this information is helpful.
Easy customer support
Easy customer support , first casino with fast withdrawals. Received in minutes. No issues at PokerStars ever. Good bets
April 2, 2026
Unprompted review
Reply from PokerStars
Hello. Thank you for your feedback! We're glad to hear you've had a positive experience with the room. If you ever need anything or have suggestions, feel free to reach out.
Wishing you tons of luck at the tables!
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